Ear Drying Drops

HOW MUCH DO YOU CHARGE FOR DELIVERY?

We ship DPD for UK mainland as we've found this to be the most reliable and best service.

For most parcels this will be charged at £6.50 but this may be more depending on size, location and insurance. For cheaper parcels we use EVRI, which is generally charged at a lower rate.You will be able to select the most optimum shipping option upon checkout.

HOW LONG WILL IT TAKE TO RECEIVE MY GOODS?

At The ScubaDiving Gear Store we aim to dispatch your goods within 7 days of receipt of order, usually within 1-3 days. If we cannot then we will contact you to let you know. Sometimes we are unable to source stock from UK suppliers due to the suppliers.Courier shipping deliveries normally arrive within 1 working day for England, Wales and Scotland, excluding Highlands and Islands, Northern Ireland, Isle of Man and Isles of Scilly. For all other UK destinations, allow 2 to 4 working days. For all parcels, through courier shipping, you will be provided with a tracking number by email on the day the package leaves so you can trace its location at any given point.We generally find our courier service to be extremely reliable, however, we cannot be held responsible for any costs incurred by deliveries that may have experienced a delay. For parcels inside the UK, should your parcel be accidentally misplaced by the courier and cannot be tracked after two working days then we will dispatch a replacement package at our cost.

DO YOU SHIP WORLDWIDE?

Yes – we ship worldwide, although payment method is by discretion of the company. For all international orders it is always best to contact us prior to order on contact@scubadivinggear.uk

WILL I BE CHARGED CUSTOMS AND IMPORT CHARGES?

Any customs or import duties are charged once the parcel reaches its destination country. These charges must be paid by the recipient of the parcel.Unfortunately, we have no control over these charges, and cannot tell you what the cost would be, as customs policies and import duties vary widely from country to country.

It might be a good idea to contact your local customs office for current charges before you order, so you are not surprised by charges you were not expecting.All orders shipped inside the EU will not be subject to duty or VAT as per European Commission directives.

HOW WILL I KNOW WHEN MY ORDER HAS BEEN SHIPPED?

As soon as your order is dispatched, you will be sent an email to confirm that it's on its way. From there it should be delivered within the timescale we advertise. If your order is trackable you can check its progress on the couriers website.Do you deliver to work addresses?We can deliver to your permanent residential address or your place of employment but we do not deliver to a PO Box address for security purposes.If you want your delivery to reach you at work, you need to be confident that someone will be there to take receipt of the goods as the courier will deliver to the place not the person! If you are having your shipment delivered to a work address then we usually require the payment to be made through the Mastercard SecureCode or Verified by Visa payment facility.

DO YOU DELIVER TO BFPO?

We can ship to BFPO addresses, using our standard delivery option at a cost of £12. If you are eligible for VAT free purchases then please send a letter of authorisation so we can process your order. You will also need to select BFPO as the country so VAT is deducted.

IT APPEARS THAT MY ORDER HAS BEEN DAMAGED IN TRANSIT – WHAT CAN I DO?

When taking delivery of you order, please remember that you are signing/accepting for the package in good order. If the package is damaged this must be noted on the courier's documentation. Once a package is signed for/accepted it is done so in good condition and we cannot be held responsible for any damage that may have occurred to the goods prior to delivery.

Contact - The ScubaDiving Gear Store - Checkout

>>What is your Returns Policy?

You can return any item within 30 days of receipt for a refund, provided the item is unused, in its original packaging and in ‘as new’ condition.

Please note that in the interests of hygiene, items of a personal nature such as wetsuits, undersuits, towels and catheters cannot be returned, unless they have remained sealed in their original wrapping or are faulty. As these items fit next to the skin, it is not possible to return these items for hygiene reasons.

All returned goods are shipped at the customer’s risk and remain the property of the customer until received in good order by The ScubaDiving Gear Store. Please ensure you package your return appropriately to prevent any damage to the items or boxes. All goods will be inspected upon return.

Please post your return to reach us on or before 30 days after the date of receipt. We recommend you use an insured, traceable postal service that insures you for the value of the goods you are returning. Please make a note of any tracking numbers in case they are required.

Returns received outside the 30-day period may be returned at management's digression for store credit.

We reserve the right to charge up to a 10% restocking fee if items require, repacking, cleaning, or any other type of attention upon receipt.

Please send all returned goods to:

The ScubaDiving Gear StoreStone Pale Buildings 5 Victoria Lane Whitefield Manchester M45 6BL (United Kingdom)

Please follow the following checklist for returning or exchanging items:

- Place a copy of the packing slip in the order and clearly write on there why you are returning the item.- Package your return to prevent any damage to the items or boxes. Please include any original packaging. - Post your return to reach us on or before 30 days after the date of receipt. We recommend you use an insured, traceable postal service that insures you for the value of the goods you are returning.

>>Can I exchange an item?

Yes, no problem. Please return the item within 30 days of receipt in an unused condition in its original packaging, detailing the required exchange on the returns form. Unfortunately, return delivery costs must be incurred by the customer, except where there is a fault with the item or we have made an error.

When returning goods due to incorrect sizing or where a replacement is required, it is advisable to call the shop so the replacement item can be set aside or ordered before the return of the original item(s). This ensures that the goods can be dispatched with a minimum of delay in order to get them delivered to you promptly. You should then follow the normal returns checklist procedure as above to return the original goods.

>>What do I do if I’ve received a faulty item?

We want all our customers to receive top quality goods, so if you think there is a fault with an item you have received, please let us know straight away by contacting our customer service team via the chat app.

We will need you to tell us as soon as you discover the fault so we can resolve the issue for you as quickly as possible and send out a replacement.

As for refunds and exchanges, please download our returns form, complete with full details of the nature of the fault and include with the faulty item(s) to be returned. Follow the normal returns checklist procedure as detailed above.

For faulty items, we are happy to refund the cost of return postage, however, you will need to enclose the original postage receipt to enable us to process this for you.

What do I do if I’ve received an incorrect item or if an item is missing from my order?

If you think you have received an incorrect item or you are missing an item from your order, please let us know straight away by contacting our customer service team via the chat app.

It is advisable to let us know straight away in order that the correct or missing item/s can be set aside. This ensures that the goods can be dispatched with a minimum of delay in order to get them delivered to you promptly.

>>My return was processed, but I wasn’t refunded my delivery charge.

Please be aware that return postage fees cannot be refunded unless the reason for the return of the goods was due to a faulty item or an error made by us. If the error is ours we will then refund postage costs up to a maximum of the postage price you originally paid on your order, provided the original receipt for return postage is supplied. Goods returned after the 30-day period cannot be refunded but may be credited against other items at our discretion. Please allow 7-10 days for refunds to be processed and credited to your card.

Please note that some items include delivery. However, should any of these items be returned then the standard charge of £7.00 postage will be deducted from your refund to cover our costs.

>>What do I do if I’ve been refunded an incorrect amount?

If you think you have been refunded an incorrect amount, please let us know straight away by contacting our customer service team via the chat app. during opening hours and we will investigate this for you.

The following may, however, affect the amount you have been refunded:

- The delivery charge will only be refunded if the goods are faulty or an error has been made by us. - Any discounts that were applied at the time of sale, which may not now be applicable.

>> Returning Special-Order, Clearance Items, or trade orders

Items specially ordered in for you can not be returned, this also covers any bespoke or modified items, a fitting or customisation charge may apply (see full T&Cs)Clearance items may also not be returned unless otherwise stated.Orders placed by trade customers (including affiliate schemes or Shopify Collective, etc) may not be returned unless prior agreement is made.

Contact - The ScubaDiving Gear Store - Checkout