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At Baby Jalebi , your satisfaction is at the heart of everything we do. We are committed to delivering premium-quality products and ensuring a seamless, hassle-free shopping experience. Our shipping and returns policies reflect this commitment to excellence.

Shipping

Free Shipping Across India: Enjoy complimentary shipping anywhere in the country.

Fast Dispatch: Most orders are shipped within 24–72 hours of order confirmation.

Timely Updates: Once shipped, you’ll receive tracking details via WhatsApp and email to stay informed about your order’s journey.

Delivery Time: Standard delivery timelines range from 7–10 working days. For express shipping options (at an additional charge), please contact our customer care.

Split Shipments: Orders with multiple products may arrive in separate boxes. Occasionally, it can take up to 48 hours for all items in your order to reach you.

Please ensure your shipping details, including mobile number, PIN code, and address, are accurate to avoid delays. Incorrect details may result in a return to our warehouse and cause delays in re-shipping.

While we strive to deliver your order promptly, certain factors such as government restrictions, weather, or unforeseen circumstances may lead to delays. We appreciate your patience and understanding in such cases.

International Shipping

We offer two options for international shipping:

Standard Shipping: Affordable rates starting at USD 9.99 with delivery within 6–12 working days.

Express Shipping: Premium delivery via FedEx, DHL, or Aramex within 4–6 working days. Charges are calculated at checkout.

Please note that any customs duties or import taxes are governed by your country’s regulations and are payable directly to the customs authority.

Returns & Exchanges

At Baby Jalebi, all our products are made-to-order and undergo rigorous quality checks to ensure they meet the highest standards.

Cancellation Window: Orders can be canceled within 4 hours of placement. Post this window, all sales are final.

Personalized Products: These are crafted uniquely for you and cannot be exchanged or returned.

Non-Personalized Products: A 3-day exchange window is available upon receipt of the product, subject to availability and approval. Returns must be in original packaging and condition. Exchanges are processed for items of similar value only.

Quality Assurance

We proudly stand by the craftsmanship of our products:

Handcrafted Beauty: Slight variations in embroidery and fabric textures make each piece truly unique.

Durability Guaranteed: We use only the finest materials, rigorously tested to ensure excellence.

Warranty: We offer a six-month no-questions-asked exchange policy for manufacturing defects such as stitching issues or faulty closures.

Care & Maintenance

To ensure the longevity of your products, please follow the care instructions provided. While every effort is made to accurately represent colors and dimensions, slight variations may occur due to screen settings or hand-finished craftsmanship.

Thank you for choosing Baby Jalebi. Should you have any queries, our customer service team is always here to assist you via WhatsApp or email at customercare@babyjalebi.com or wecare@babyjalebi.com .

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When Can I Return a Product?

You may initiate a return in the following scenarios:

Damaged Product: While our stringent Quality Control Team ensures the highest standards, occasional oversights can happen.

Wrong Item Delivered: If the product you receive is different from what you ordered.

Additionally, all our products come with a 3-month warranty against quality issues such as:

Bedding: Issues like color bleeding.

Diaper Bags: Problems such as zipper snags or material abrasion.

If a product is damaged due to regular wear and tear over time or if accessories are lost, we regret that we cannot repair or replace it.

Exceptions

If you wish to return a product for reasons other than those mentioned above, please contact our Customer Service within 48 hours of receiving your order.

Return Timeline

•Returns must be initiated within 48 hours of delivery.

•Products returned after 7 days of receipt will not be eligible for a return or exchange.

How Do I Return a Product?

Contact Us:

WHATSAPP Customer Service at +91 9289245999 (Monday–Saturday, 10:00 a.m.–7:00 p.m. IST).

•Alternatively, email us at customercare@babyjalebi,com & wecare@babyjalebi.com with your name, order number, and reason for return.

Ship the Product Back:

•Once your return is approved, ship the product to the address below. Please note that return shipping costs are borne by the customer, as we currently do not offer reverse pickup services.

Return Address:Baby JalebiRanishaver Farms15/2 Milestone, Old Palam Gurgaon RoadHaryana, 122002

Contact: +91 9289245999

Inspection & Resolution:

•Once the product is received, our Quality Assurance Team will inspect it.

•If approved, we will process your exchange, replacement, or issue a merchandise credit for the same amount.

•Resolutions are typically completed within 10 days of receiving the return package.

Special Conditions for Returns & Refunds

Discounted or Sale Items: Returns and replacements are not accepted for discounted or end-of-season sale products.

Packaging & Condition:

•Returns will only be accepted in their original packaging, including bags, tags, boxes, invoices, warranty cards, and all accessories.

•The product must be unused, unwashed, and in its original condition. Used, soiled, or altered items will not be eligible for returns and will be sent back at your request.

Delivery Condition: Do not accept packages that are damaged, opened, or soiled upon delivery.

Refund Policy

At Baby Jalebi, we do not offer cash refunds. Instead, we provide the following options:

Exchange: If you’re unsatisfied, you can exchange the product for another of your choice (subject to availability).

Store Credit: A credit note valid for 1 year will be issued for the value of the returned product. Please note that store credits are non-transferable.

If an order is placed using a promotional discount, the same discount cannot be applied again to an exchanged item. Exchanges are processed based on the value paid for the original purchase, and the exchange amount remains fixed.

We truly value our customers and strive to offer the best possible service while maintaining fair and consistent policies for all.

Terms & Conditions

•The final decision on whether a returned item is eligible lies solely with the Baby Jalebi Quality Assurance Team.

Partial COD Payments: COD payments made in part are non-refundable if the order is not accepted.

Personalized Products: Custom orders cannot be returned or exchanged under any circumstances.

Warranty: We stand by our quality with a 3-month warranty for manufacturing defects.

Thank you for choosing Baby Jalebi . If you have any questions or need further assistance, our Customer Care Team is always here to help at wecare@babyjalebi.com or +91 9289245999

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