Dream Cloud Couch Down Filled Beige Sectional

Delivery is curbside delivery only to the ground-level exterior of your residence or building unless otherwise arranged in advance

For all Curbside Deliveries, Carrier will call customer couple days prior, to schedule an appointment.This service does not include inside delivery, carrying items upstairs, room-of-choice placement, unpacking, assembly, setup, or removal of packaging materials.

If inside delivery assistance is requested directly with the freight carrier or delivery driver, additional charges may apply and will be the responsibility of the consignee/customer. Dream Furniture does not guarantee or include inside delivery services unless specifically arranged and paid for in advance.

For customers requiring assistance moving large furniture inside, upstairs, or into a room of choice, we recommend arranging third-party movers or helpers prior to delivery.

A signature from someone 18 years or older is required upon delivery. Customers must inspect shipments upon arrival and note any visible damage on the delivery receipt before signing. Any concealed damage must be reported to Dream Furniture within 24 hours of delivery.

Since items are shipped in factory packaging, some merchandise may require assembly by the customer.

In the event of shipment refusal, return, failed delivery attempt, inability to access the delivery location, detention, storage, or additional delivery services requested after shipment dispatch, the customer may be responsible for applicable restocking fees, redelivery fees, storage charges, and/or additional freight costs.

** In case of refusing or returning the shipment, the buyer will be charged a 30% restocking fee as well as two-way freight costs. Likewise, in case of refusal of shipment or failure to comply with the delivery requirements; attempted delivery, detention, and/or storage fees will be the sole responsibility of the consignee.

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We want you to love your new furniture! If, for any reason, you’re not completely satisfied with your purchase, we’re here to help.

Return Eligibility

Timeframe: You can return your item within 7 days of delivery. After this period, we are unable to accept returns.

Condition: Items must be in their original, unused condition with all packaging materials, tags, and labels intact.

Valid Reasons: We only accept returns for valid reasons, such as if the item arrives broken, damaged, or significantly different from what was described. Please note: We reserve the right to deny refunds or returns if the reason for the return is not valid, such as the couch not fitting in your space, comfort of item or the color not being exactly as expected.

Return Process

Contact Us: Reach out to our customer service team at Customer Service, within the 7-day window to initiate a return. Please provide your order number and details about the product you wish to return.

Return Shipping:

•If your item was shipped via Freight or USPS, you will be responsible for the return shipping costs.

•We will provide you with a return shipping label, and the cost of return shipping will be deducted from your refund.

Refunds

•Once your return is received and inspected, we will notify you of the approval or rejection of your refund.

•If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 5-7 business days.

•Please note that original shipping costs are non-refundable.

Exchanges

We do not offer direct exchanges. If you wish to exchange an item, please return the original item for a refund and place a new order for the desired item.

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