Dragon Shield Dragon Pack - Black & Grey

This page was last updated on the: 27 /07/2026

Free UK Shipping Offer Extended (27/07/2026 - 23/08/2026)

UK customers can benefit from free standard shipping from 27th July to 23rd August 2026. Simply add £50 worth of items to your basket, add your UK address and you will see a free shipping option at checkout. Please see the below terms:

•Not available on international orders.

•Only valid on new orders placed in this time period.

•Only available for certain couriers selected by Zatu.

•If an order is too large for the "free shipping" courier, then standard delivery fees will apply.

•Not available on "Split Shipping" orders.

•If you place an order over £50 and then cancel part of that order bringing your total under £50, you will no longer qualify for free shipping. In this instance, the standard cost (typically £2.99) will be removed from your refund.

•Includes mainland shipping locations and Northern Ireland, does not include UK Islands such as Channel Islands.

Domestic Delivery

All domestic delivery pricing displayed at checkout is inclusive of tax where applicable.Zatu Limited aims to dispatch all items within 24 hours of receiving orders. Please note this does not guarantee same day dispatch. When a next day delivery service is selected when placing an order before 3.30pm or 7.30pm, depending on the courier's cut-off (see below), we aim to dispatch same day for next day delivery. In the event that an item on a next day delivery service is delivered late due to circumstances beyond our control, Zatu Limited will not be held responsible for this.

We offer a variety of shipping options through our postal and courier partners. Please note depending on your location within the UK you may be charged a slightly higher rate for delivery that reflects the increased costs incurred from our partners.

For accurate Shipping costs please create your basket and see your shipping calculated at checkout with your delivery details.

For further details on our cut-off times per service and expected delivery dates, please see below:

Standard Shipping (Postal Service)

2-3 Working days

Sent via Royal Mail

Aim to dispatch within 24 hours Monday to Friday. Delivery completed between Monday and Saturday. Excludes Bank Holidays.

Standard Shipping (Courier Service)

2-3 Working days

Sent via courier

Aim to dispatch within 24 hours Monday to Saturday. Delivery completed between Monday and Saturday. Excludes Bank Holidays. We reserve the right to upgrade any order to a courier service where necessary.

Next Working Day (Postal Service)

1 Working Day

Sent via Royal Mail

Only orders made before 3.30 pm will arrive the next day Tuesday to Saturday. Orders placed after this point will be dispatched the following working day. Excludes Bank Holidays.

Next Working Day (Courier Service)

1 Working Day

Sent via Courier

Only orders made before 7.30 pm will arrive the next day Monday to Saturday. Orders placed after this point will be dispatched the following working day. Excludes Bank Holidays. We reserve the right to upgrade any order to a courier service where necessary.

International Delivery

Zatu Limited currently delivers to the countries listed below using our postal and courier partners Royal Mail, Parcelforce and DPD:

Country

Estimated Transit Time (Working Days)

Country

Estimated Transit Time (Working Days)

Albania

3-7 Days

Jordan

3-7 Days

Argentina

3-7 Days

Kazakhstan

3-7 Days

Australia

4-8 Days

Kenya

3-7 Days

Austria

3-4 Days

Laos

3-8 Days

Bangladesh

3-8 Days

Latvia

3-7 Days

Belarus

3-7 Days

Lithuania

3-7 Days

Belgium

2-4 Days

Luxembourg

2-4 Days

Bosnia & Herzegovina

3-8 Days

North Macedonia

3-8 Days

Brazil

6-8 Days

Malaysia

3-7 Days

Bulgaria

3-6 Days

Malta

3-5 Days

Canada

3-5 Days

Moldova

3-8 Days

Colombia

6-8 Days

Montenegro

3-8 Days

Croatia

3-5 Days

Netherlands

2-5 Days

Cyprus

3-6 Days

New Zealand

4-7 Days

Czech Republic

3-5 Days

Nigeria

3-7 Days

Denmark

3-5 Days

Norway

3-6 Days

Egypt

3-8 Days

Pakistan

3-7 Days

Estonia

3-7 Days

Poland

3-5 Days

Finland

3-5 Days

Portugal

3-6 Days

France

2-3 Days

Qatar

3-8 Days

Georgia

3-8 Days

Romania

3-7 Days

Germany

2-3 Days

San Marino

3-5 Days

Gibraltar

3-5 Days

Saudi Arabia

3-7 Days

Greece

3-6 Days

Serbia

3-8 Days

Greenland

3-8 Days

Singapore

3-7 Days

Guernsey

2-4 Days

Slovakia

3-5 Days

Hong Kong

3-5 Days

Slovenia

3-7 Days

Hungary

3-5 Days

Spain

3-5 Days

Iceland

2-5 Days

Sweden

3-5 Days

Indonesia

3-8 Days

Tajikistan

3-8 Days

Ireland

2-4 Days

Thailand

3-7 Days

Israel

3-7 Days

Turkey

3-7 Days

Italy

3-5 Days

United States

2-5 Days

Japan

3-8 Days

Jersey

2-4 Days

Please note the delivery times are estimates only and will vary per courier. Zatu Limited cannot be held accountable for delays beyond our control. In the event that you believe your order has been lost, has arrived damaged, or you have other concerns please contact our customer service team .

For accurate Shipping costs please create your basket and see your shipping calculated at checkout with your delivery details.

Please note Zatu Limited cannot issue a refund or replacement until an investigation with the postal or courier service has been complete, and in some circumstances this may take up to 28 working days from the original point of dispatch.

Delivery into Europe

Following the UK's departure from the European Union, Zatu Limited is operating under an IOSS (International One Stop Shop) delivery system to our EU customers. IOSS is available on all shipments to the EU under with an intrinsic value of under €‎150 (intrinsic meaning the value of the goods i.e. ex VAT). Zatu Limited will charge and collect VAT during the checkout process. This will be charged at the relevant VAT rate per item as defined by the destination country.

If your order has an intrinsic value of more than €150, you will not be charged VAT at checkout. Instead, your order will be shipped using a Delivery Duty Unpaid (DDU) delivery method. DDU delivery terms mean the receiver/customer will be contacted by customs once their shipment arrives and will have to settle any charges for customs to release the shipment and have it delivered to the customer. EU customers will not be charged VAT at checkout, but instead may be subject to import VAT upon their goods landing in the destination country.

For more information regarding IOSS please see our International Orders FAQ page .

Pre-Orders

Pre-order items are available for purchase on our website and are charged at the point of purchase. We always aim to dispatch pre-order items to arrive on the day of release. In the unfortunate event that there are delays from our suppliers which make this improbable, we will look to get these items to you within 3 working days of the official release date. If you are yet to receive your pre-order after this time, just get in contact via email to team@zatu.co.uk or give us a call on 01603 801206, so we can investigate this further for you.

Any orders that include a pre-order item will be dispatched once ALL items in the order are available. Please bear this in mind when placing orders containing both in-stock and pre-order items. If you would like in-stock items delivered sooner, please place a separate order for those items.

Backorders

Backorders are available for purchase on our website and are charged at the point of purchase. Please note restock expected items will typically arrive within the next 2 months, however, in some instances they may take longer. Any orders that contain a backorder Item will not be dispatched until all items in the order are available. Please keep this in mind before you place any orders that contain both in-stock and backorder items. Please place a separate order to receive in-stock item(s) sooner! For more information please see our Backorder FAQs .

Payment

All prices are displayed and charged in Great British Pounds (GBP), Euros (EUR) or US dollars (USD) and include VAT where appropriate. You can use your debit or credit card to make payments to Zatu Limited using our secure payment system. PayPal, Amazon and Clearpay payments are also accepted. Clearpay may only be used on products over a certain value as specified on the product page. For further detailed information regarding payments please visit section 7 of our Terms and Conditions.

Environmental Responsibility

As an environmentally conscientious organisation, Zatu Limited uses recycled and recyclable materials in our packaging. Please think of the environment when disposing of any unwanted packaging.

Contact - Zatu Games - Checkout

Can I return my order and how long do I have to do so?

If your order is damaged or you have received an incorrect item, you will have 30 days from receiving your order in which to inspect any goods and inform us of this error, and a further 30 days to return the order for a replacement or a full refund. Please note, requests for replacements are dependent upon our stock levels at that time, however if we cannot fulfil a replacement, you will be provided with a full refund.

If you change your mind and wish to return an item, you will also have 30 days to inform us of this decision, and 60 days to complete the return. Upon the return of the item, we will provide you with a full refund. If you are a UK customer, please note that if the item you return is not faulty, you will be charged £2.99 from your refund to cover the cost of the return. If the value of your return is over £100 or you are an international customer we require you to use your own returns method.

Refund requests must be placed through the form on the contact us page.

If no communication is made within 30 days of receipt of your order, Zatu Limited will consider this item as accepted by you, the customer.

Please note, Zatu takes no responsibility for any goods that are either lost or damaged on their return to us (whether using a Zatu returns label or not). The risk in the goods will remain with you until they are returned to Zatu. We therefore advise that customers use a fully established, tracked and compensated service to return their goods to our warehouse. If an item is lost in transit on its return, Zatu may, in its sole discretion, refrain from processing any refund and require evidence from you of the items being sent back to us. For the avoidance of doubt, refunds will only be processed once all returned goods have been processed in our warehouse and have been assessed as being returned in the same condition in which they were sent.

Can I return my order past 30 days?

If you have informed us of an issue (such as a fault or damage) within 30 days of receiving your order, you may return your good(s) within 60 days of receiving your order for either a full refund or a replacement. Zatu will verify the fault before approving a refundable return and reserves the right to reject returns should no fault be identified.

What happens if my order arrives with damage?

While 99% of our shipments arrive in pristine collection occasionally due to factors outside or our control some items can be damaged in transit. If your product is damaged when you receive it, we will require photographic evidence of the item and the box it was received in (outer packaging) evidencing such damage, before we will be able to consider any refunds. Zatu reserves the right to reject any request for a refund or replacement if evidence of damage cannot be provided, or if, upon receiving the evidence, we do not deem there to be a fault with the item. Additionally, we must receive the product and be satisfied that it is damaged before processing any refund or replacement.

Can I return an Outlet Store purchase?

We are unable to accept returns on items purchased through our Outlet Store platform (items listed as A or B grade) unless the item is damaged or faulty and such damage and/or fault goes beyond the described grade boundaries (as below) or in the rare instances where the game is not playable upon delivery (e.g. due to missing pieces).

A Grade products may have minor cosmetic damage to the box and/or packaging.

B Grade products may have sustained varying levels of cosmetic damage to the box and/or packaging. This may include tears, dents and crushing in some cases.

Can I return One-off Mystery Box items?

One-off orders of Mystery Boxes are not eligible for returns unless the seal has remained unbroken and the delivery box is unopened, or an item is received damaged or faulty. Returns of one-off Mystery Boxes are subject to clauses 4.1 and 5.7 of our standard Terms and Conditions . In case you receive duplicate or unwanted content, we strongly encourage you to gift the games as presents to your friends and family.

How can I return my order?

If you wish to return your order, please complete our Returns Form and include this in your parcel. If you do not have access to a printer, please insert a note in your order which includes the same information. If you do not provide a completed returns form we cannot guarantee you will be refunded the correct amount.

If you are a UK customer, please contact our Customer Service Team to arrange your return who will provide you a link to generate your returns label and QR code. If you do not have a printer, please take the QR code to a Post Office where they will print your label for you.

Please note that if your item is not faulty, the cost of this label (£2.99) will be deducted from your refund. You will then have 60 days to return your order. Please keep a note of your tracking number so we can use this in the event that your parcel goes missing.

If you are an international customer, we recommend that items are returned through recorded delivery. If recorded delivery is not used and an item goes missing Zatu Games may not be able to refund you for the item. It is your responsibility to ensure items are returned as new, in the same condition in which they were received. Zatu Games retain the right to refuse a return or make a deduction from the reimbursement for loss in value of any goods supplied if the loss is the result of unnecessary handling by you.

To meet the refund deadline, it is sufficient for you to send your cancellation request using the online form before the 30-day cancellation period has expired.

When will you issue the refund?

Once we have received your returned item(s) we will process your refund within 7 days.

How will you refund me?

We will issue the refund using the same payment method you used when you placed your order unless you have expressly agreed otherwise.

In any case, you will not incur any fees as a result of the refund.

How can I contact you?

If you have any questions or would like to talk to us, please contact us by:

•Filling out and submitting the online form available at https://www.zatu.com/en/contact-us , or

•Sending a letter to Zatu Limited, 40 Barnard Road, Bowthorpe, Norwich, NR5 9JB, or

•Calling us on 01603 801 206.

Contact - Zatu Games - Checkout