Dolphin Bubble Machine

HOW LONG WILL MY ITEM TAKE TO ARRIVE?

The shipping time consists of two sections -

•Processing Time: Verification of order details, sourcing, quality checks and packaging. All orders are dispatched within 48 hours after the order is placed and the payment is received.

•Shipping Time: The time taken to arrive to destination after dispatch from our warehouses.

We use a high security checkout procedure on our site to protect both the customer and KitcHomePlus. This extends our processing time to 1-2 days as we fully verify our customers and fulfill orders.

Following this your package will arrive between 10-20 business days depending on your geographic location and availability of stock.

USA & Canada Standard Secured Shipping & Insurance takes 10 - 30 Days for delivery

AUSTRALIA & New Zealand Standard Secured Shipping & Insurance takes 10 - 30 Days for delivery U.K & EUROPE Standard Secured Shipping & Insurance takes 10 - 30 Days for delivery

Others Countries Standard Secured Shipping & Insurance takes 15 - 40 Days for delivery

*Note: on purchase, the customer must accept that these delivery times are estimates only, based on the average data from 10,000+ Orders. Some orders may be faster, or slower depending on the location of recipient and the fulfillment centre used*

WHERE DO YOU SHIP FROM?

KitcHomePlus works very closely with top global merchants from all over the world to source and curate the unique products on the market at the best prices for you. We travel the world and meet trusted suppliers to put together a collection of fun and trending product, this way, you don’t have to drive around to retail shops, search thousands of different websites to price compare and get ideas…think of us as a one-stop shop destination for the most popular products. Because of this, your order can be shipped anywhere from EU, China, India, Indonesia, Vietnam etc. via our partnership with USPS.

ORDER & TRACKING

When you place your order, you will receive a Purchase Confirmation email confirming your Order # and purchase details. You can cancel your order or make changes to your shipping information the same day you placed your order by midnight. After 6 hours, your order will be processed for stocking, packing and shipping and this normally takes 1-2 business days. When this is completed, your will receive a Shipping Confirmation email.

Once your order has shipped, we will send you another Shipping Update email with your tracking number. To track your package, simply click on the link provided. Tracking information may not be available for the first couple of days after you receive your Shipping Update email. Several days may pass between package scans. We assure you that this is normal and will not affect your expected delivery date.

DELIVERY TIME

All orders are processed including QA process, testing and packing within 1-2 business days of the order being placed.

Standard Shipping for all orders are $5. Sometimes we do offer Free Shipping

•Most US-based orders are shipped directly from our warehouse within 24-72 hours for your convenience and maximum efficiency.

•The only downside of our service is that our products are high in demand and therefore usually gets out of stock in US warehouse. Don’t worry, we have backup storage in Asia and will ship your product directly from our warehouse if needed and your order will arrive within 14 to 30 days (US Only). Your time is invaluable, we won’t waste it.

•For worldwide (non-US) customer. Your product will arrive within 2-5 weeks depending on your shipping address.

We do apologize that shipment delay may occur if the shipment requires Customs clearance or inspection, or transportation delay caused by courier service.

RETURNS & EXCHANGES

What is your cancellation policy?

You have 6 hours of the same day to cancel your order and receive a refund after your purchase. If you try to cancel your order after you received a Shipping Confirmation email, we will not be able to issue a refund as the item has already been packaged and shipped out to you.

Please check refund amount here: KitcHomePlus's Return & Refund policy.

What is the return policy?

If your product is damaged or defected, please kindly email us with the subject line “Return: Damage or Defected item with your order #” along with a photograph so we can immediately look into sending you a new one.

The return policy will only apply to damaged items or products that have any manufacturing problems. We will not make any refunds or changes once the product has been successfully delivered in normal condition.

We do not refund shipping cost. Return shipping is to be paid by the Buyer.

See more about our return policy here: KitcHomePlus's Return & Refund policy.

Contact - KitcHome+ - Checkout

Returns Our policy lasts 14 days. If 14 days have gone by since you have received the product, unfortunately we can’t offer you a refund or exchange. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases. Additional non-returnable items: - Gift cards - Downloadable software products - Some health and personal care items To complete your return, we require a receipt or proof of purchase. Please do not send your purchase back to the manufacturer. There are certain situations where only partial refunds are granted (if applicable) - Book with obvious signs of use - CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has been opened - Any item not in its original condition, is damaged or missing parts for reasons not due to our error - Any item that is returned more than 30 days after delivery Refunds (if applicable) Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days. Late or missing refunds (if applicable) If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at info@kitchomeplus.com Sale items (if applicable) Only regular priced items may be refunded, unfortunately sale items cannot be refunded. Exchanges (if applicable) We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at info@kitchomeplus.com. Gifts If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you. If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return. Shipping You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. Depending on where you live, the time it may take for your exchanged product to reach you, may vary. If you are shipping an item over $50, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Contact - KitcHome+ - Checkout