Dohm Classic Sound Machine + Travel Case Bundle - Tan

At ADCO, we strive to provide you with the best, most reliable and quickest service possible. Our new free and low-cost shipping options offer just that!

FREE SHIPPING is available on all orders over $9.99! This includes thousands of in-stock products. Your order will ship using USPS, UPS or FedEx depending on the size and destination.

ADCO now offers the capacity to upgrade to 2nd Day Air or Overnight Delivery. These options will be displayed during the checkout process if they are available at your destination address.

Alaska, Puerto Rico, Hawaii and other US Territories: While your order will not qualify for free shipping, we offer competitive rates on all orders. You will see all available options during the checkout process. If you have questions, please call us at 800-726-0851.

Summer Shipping Schedule:

During the summer months (between Memorial Day and Labor Day), our shipping schedule is modified to Monday through Thursday 5pm EST, and Friday at 2pm EST. All orders received prior to these cutoff times will be shipped the same day, and orders that are received past the cutoff will be processed on the following business day. Please note that these cutoff times include expedited orders, and and expedited shipping request cannot be processed same-day when received after our cutoff times. For questions please call 800-726-0851.

Standard Shipping Times:

We do our best to ship all orders the day they are received, up to 5pm EST. If your order is placed after 5pm EST, we will ship your order the following business day. Our warehouse processes orders Monday through Friday, and you will receive an email copy of your order and the tracking information once your order has been shipped. PLEASE NOTE - if you place an order with expedited delivery (2nd Day Air or Overnight shipping) after 5pm EST on Friday, your order will not ship out until the following Monday.

International Orders

At this time, our website will not accept international orders.

Backorders

Merchandise that is out of stock will be backordered. We will contact you in the event of a backordered item on your order and will attempt to complete your order as quickly as possible.

Tracking Number and Delivery

We will process and ship all in-stock merchandise as quickly as possible. Our warehouse is located in Colorado, and depending on your location it may take up to 10 days for the delivery of your order (please refer to the UPS transit time map below). A tracking number will be provided to you via email once your order has been shipped. If you do not have an email address and wish to know the status of your order, please feel free to contact us at 800-726-0851.

Damaged Merchandise

If any merchandise is received that has been damaged in shipping please contact us no later than 7 days from the date of receipt. Claims that occur past this timeframe will not be processed. The following steps should be taken in the event of damaged merchandise:

•Keep all packaging material in the same condition as it is received. Claims cannot be made if packaging materials are missing.

•Report the damage immediately to the carrier ( UPS or USPS )

•Do not ship the package back to ADCO Hearing Products; wait for the carrier to inspect and pick up the package.

•Call customer service at 800-726-0851 to report the damage so that we can process a replacement order.

Defective Merchandise

When merchandise is defective in some way, please call ADCO Customer Service at 800-726-0851 or 303-794-3928 for instructions on returning it for replacement. Replacements can be made only if the defective merchandise is returned to ADCO Hearing Products within 30 days of the original order. Please see our Returns and Exchanges page for more information.

Contact - ADCO Hearing Products - Checkout

ADCO Hearing Products is a Small Business. As such, we will gladly take the time necessary to help you find the perfect product that meets your needs. Please do not hesitate to contact us with any questions that you may have, our product experts and customer service staff are here to assist you in any way possible. We offer a 30-DAY RISK-FREE GUARANTEE on all of the assistive devices available on our website! Read more about this guarantee by clicking here .

If you need to return a product:

You MUST obtain an Return Authorization number prior to sending your product back by calling our Customer Service team at 800-726-0851 or 303-794-3928.

Returns Policy:

•Returns must occur within 30 days from the date of purchase

•We will not accept items if they are not complete (including packaging, accessories, instruction booklet and all other items that were included in the original package)

•Items that are missing parts or have been damaged will not be accepted

•Hygiene items or any product that comes in contact with a hearing aid, Cochlear implant or other hearing device may not be returned. This includes all clinical supplies, hearing aid care items (including clips and cords) and ear care products (including hearing protection).

•Batteries (all sizes/styles) are final-sale - we do not accept returns of any battery

•Please note that international orders are not eligible for a refund on shipping charges

Please repack the merchandise carefully in a separate box or package (do not ship the item in the product packaging only, as it will be damaged in shipment and rejected). Clearly mark the Return Authorization Number on the outside of the shipping package. PLEASE DO NOT WRITE ON THE PRODUCT PACKAGING.

Send the merchandise to:

ADCO Hearing ProductsATTN: Returns Department4242 S. BroadwayEnglewood, CO 80113

Customers are responsible for shipping charges on returned and exchanged merchandise. Shipping charges are nonrefundable once your order has been shipped.

Warranties

All merchandise is sold with the manufacturer’s warranty and instructions for warranty accompany each product. No other warranty or guarantee expressed or implied is made. Manufacturer’s warranties are provided for the customer. Merchandise that fails within the warranty period should be returned directly to the manufacturer with a copy of the receipt. If you need a copy of your receipt, please contact us .

Defective merchandise returned within the first 30 days of purchase will be exchanged with the same item.

If your product fails within the warranty period, but it outside of the 30-day return period, you may contact the manufacturer directly or you may contact us for assistance - our customer service team is always available. It is our goal to ensure that you love your purchase for the full life of the product, and if we can assist you in any way please do not hesitate to contact us at any time.

Contact - ADCO Hearing Products - Checkout