Diva 005 RAINBOW DISCO

Thank you for visiting and shopping at S amNailSupply.com . The following are the terms and conditions that constitute our Shipping Policy.

SamNailSupply.com offers free domestic shipping on orders over $100. Please be advised that heavy (8 lbs and over), and oversized (furniture or equipment) items are not eligible for free shipping. The item weight is listed on the product page of that item and also on the shopping cart. For wholesale customers, free shipping might be available on orders over $2000 for small and light products.

We only ship within the United States

Shipment processing time

All orders are processed within 1-3 business days. Marketplace orders may take 1-3 days to be delivered. Orders are not shipped or delivered on weekends or holidays. If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in the shipment of your order, we will contact you via email or telephone.

Order change/ cancellation

A refund for 100% of the customer’s purchase price will be issued to the customer for a canceled order prior to the order has been processed. After the order has been processed/shipped, any requests for change or cancellation of the order will be subjected to a cancellation/restocking fee of 30% of the total order amount. NO CANCELLATION OR CHANGE ON A SPECIAL/DISCOUNT ORDER.

Shipping rates & delivery estimates

Shipping charges for your order will be calculated and displayed at checkout. Your order will be shipped out by shipping carriers such as USPS, UPS, FedEx or Freight shipping. Delivery delays can occasionally occur.

Shipment confirmation & order tracking

You will receive a Shipment Confirmation email once your order has shipped containing your tracking number(s). The tracking number will be active within 24 hours.

Customs, duties, and taxes

SamNailSupply.com is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).

Damages

S amNailSupply .com is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier to file a claim. Please save all packaging materials and damaged goods before filing a claim.

Damaged or Missing Items Claim Policy

To help us process any claim for damaged or missing products, customers are required to record a clear video while unpacking the received pallet, box, or product.

The video must show:

•The pallet, box, or package before it is opened

•The shipping label clearly visible

•The condition of the packaging before unpacking

•The full unpacking process

•Any damaged item, missing item, or issue found during unpacking

Claims for damaged or missing products must be reported to us within 48 hours of delivery. The unpacking video must be provided with the claim.

Without a clear unpacking video, Sam’s Nail Supply may not be able to approve or process the claim for damaged or missing items.

Please inspect all shipments carefully upon delivery. If the pallet or package arrives with visible damage, customers should note the damage with the carrier before signing, take photos, and contact us as soon as possible.

Contact - Sam's Nail Supply Inc - Checkout

At Sam's Nail Supply, we value customer satisfaction and strive to provide high-quality products. Please review our return and refund guidelines carefully before making a request.

Returns

To be eligible for a return, items must meet the following conditions:

•The item must be unused, in its original condition, and returned in its original packaging.

•A receipt or proof of purchase is required for all returns.

•Do not send returns to the manufacturer.

Non-Returnable Items

Certain items cannot be returned, including:

•Pre-assembled items such as spa furniture and massage chairs.

•Electric parts (if opened or used).

•Custom-made, clearance, and final sale items.

•Gift cards, health & personal care items, intimate or sanitary goods, hazardous materials, or flammable liquids/gases.

Partial Refunds

Partial refunds may be granted in the following cases:

•Items returned not in original condition, damaged, or missing parts (not due to our error).

•Returns made more than 14 days after delivery.

Marketplace Items

•We do not recommend returning marketplace items, as return shipping costs may be higher than the product’s value.

•Refunds will not be granted if the seller has delivered the correct item in good condition and as described.

•Items shipped from the USA may be returned to the seller’s local warehouse, but customers are responsible for all return shipping costs.

•Some shipments may face customs clearance issues based on destination country policies. We will assist in resolving customs issues but will not resend a new package if the original one is undeliverable.

Refunds

Eligibility for Refunds

•Refund requests must be made within 7 days of purchase/delivery.

•Items must be in their original condition, unused, and include all packaging and accessories.

Non-Refundable Items

•Pre-assembled items such as furniture and spa chairs.

•Custom-made, clearance, and final sale items.

Refund Process & Fees

•Approved refunds are subject to a 30% processing fee, deducted from the total refund amount.

•Refunds will be issued via the original payment method within 7 business days after return inspection and approval.

•Shipping and delivery fees are non-refundable.

Late or Missing Refunds

If you haven’t received your refund yet:

•Check your bank account.

•Contact your credit card company, as refunds may take time to process.

•Contact your bank, as there may be processing delays.

•If you still haven’t received your refund, email us at samnailsupply@gmail.com .

Sale Items

Only regular-priced items are eligible for refunds. Sale items cannot be refunded.

Exchanges

We replace eligible items only if defective or damaged within a specific timeframe.

•For large items such as spa chairs, furniture, and nail tables, customers must pay a deposit before an exchange is processed. The deposit amount varies by item.

•Customers are responsible for all return shipping costs when sending the product back to us for an exchange. Shipping fees are non-refundable unless the issue was caused by an error from Sam’s Nail Supply.

•To request an exchange, email samnailsupply@gmail.com and send your item to:

Sam's Nail Supply3677 W Emporium Cir, Mesquite, TX 75150, United States.

Order Changes & Cancellations

Nail Supply Items

•100% refund if canceled before processing.

•After processing/shipping, a 30% cancellation/restocking fee applies.

•Special/discounted orders cannot be canceled or changed.

Furniture Items (Including Spa Chairs, Tables, Reception Desks, Stools)

•Deposits are non-refundable.

•Approved refunds are subject to a 30% processing fee.

•Refunds will be issued via the original payment method within 7 business days after return inspection and approval.

•Shipping and delivery fees are non-refundable.

Shipping for Returns

To return an item, ship it to:

Sam's Nail Supply 3677 W Emporium Cir, Mesquite, TX 75150, United States

•Customers are responsible for all return shipping costs, which are non-refundable.

•If you receive a refund, return shipping costs will be deducted.

•Return shipping times vary based on location.

•For items over $75, consider using a trackable shipping service or purchasing shipping insurance. We do not guarantee receipt of returned items.

If you have any questions or need further assistance, please contact us at samnailsupply@gmail.com .

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Contact - Sam's Nail Supply Inc - Checkout