Diamond Rail Cap

Order Processing Time

In most cases, for in-stock items, your order will be processed and shipped the same day it's received by Diamond Billiard Products Inc, as long as it's placed by 10 AM Eastern Time, Monday through Thursday. Please note that Diamond Billiard products Inc does not ship on Fridays and are closed on weekends.

While we strive for same-day processing, please allow up to one business day for processing. If a product is backordered, discontinued, or there’s any other issue with your order, we will notify you via email or phone within one business day (Monday – Friday), or within two business days during our holiday season.

The additional day allows us to ensure we're fulfilling your order as quickly as possible, whether it's a dropship, an upgrade, or another option. We work diligently to get you what you need when you need it.

Express and Ground Shipping Delays

Please be aware that once your package leaves our factory, we have limited control over its delivery. We will ship it according to our shipping agreement and the method you specify. However, certain factors, such as adverse weather conditions in your area or along the shipping route, may cause delays.

Diamond Billiard Products Inc. is not responsible for shipping refunds or credits if delays are caused by weather or other unforeseen events that the shipping company deems outside their control.

Freight Forwarding Address

Diamond Billiards will not ship packages to freight forwarding addresses. Any order placed with a freight forwarding address as the shipping destination will be canceled.

Please note that any processing fees paid are non-refundable. All orders must be shipped to the billing address associated with the method of payment.

Diamond Billiard Products Inc does not process orders on weekends or holidays.

While most in-stock orders placed before 10 AM Eastern Time are shipped the same day, Diamond Billiard Products Inc. cannot guarantee same-day shipping due to potential unforeseen circumstances. To help expedite your order, we recommend using the same shipping and billing address, and providing a phone number that matches the one on file with your credit card company (alternate shipping addresses or cell phone numbers may cause delays).

Orders with Express Shipping will be prioritized and shipped first. If you need an item by a specific date, we strongly recommend upgrading to an express shipping option, as we do not guarantee delivery dates with ground or free shipping methods.

Order Shipping Time

Please note that shipping time is separate from processing time and varies depending on the shipping options you choose during checkout. Orders shipped via UPS Ground or Express are delivered on business days, Monday through Friday only.

USA Overnight Shipping & Handling

Please note that selecting Overnight shipping does not guarantee next-day delivery. While most orders placed before 11 AM Eastern Time ship the same day, orders received after that may not ship until the following day. You can expect to receive your order 1-2 days after it has been processed, which typically occurs within 24 hours.

Diamond Billiard Products Inc., along with UPS and USPS, do not ship or pick up packages on weekends or certain holidays.

Damaged Goods

If your package arrives damaged, please note the damage and contact us immediately. If the driver is still present, request that they document the damage, as this will help expedite the shipping claim process. Be sure not to discard the product or packaging, as the carrier may need to inspect them before processing the claim.

If the package is damaged but the merchandise appears unaffected, note the damage on all delivery receipts before signing. However, if the package is severely damaged and you suspect the merchandise is also affected, refuse delivery and contact our Customer Service at 812-288-7665.

If you discover damage after delivery, retain the shipping carton and packing materials, and notify both the carrier and Diamond Billiard Products Inc within 48 hours. While we are not responsible for delays caused by the shipping company, we are committed to helping replace your products in a timely manner, as your satisfaction is our priority.

Shortage

Please carefully inspect your shipment upon arrival. Unpack your order, inventory all items, and report any shortages immediately. For smaller parts or items, please thoroughly check the package and packaging materials, as they can sometimes become dislodged during shipping. Customers have 5 days from the delivery date to report any discrepancies between what was ordered and what was received.

Shipping Errors

All claims for missing items must be made with Diamond Billiard Products within 5 days of delivery. Please note that if your order contains non-stock items, it may arrive in multiple shipments. Be sure to check your packing slip to confirm whether you have a shortage or if it's simply a delivery delay.

If an item is missing or incorrect due to our error, we will resolve the issue at our expense. Diamond Billiard Products Inc. will cover the cost of picking up the wrong item and shipping the correct one. Typically, we will email you a return label, and once you provide verification that the wrong item has been dropped off, we will send the replacement.

If the wrong item or type was ordered due to customer error, the customer is responsible for the shipping costs to and from Diamond Billiard Products Inc. to correct the issue.

USPS Shipping Claims

USPS guidelines determine when we can file a claim based on the shipping option you selected. While USPS First Class Mail is the most affordable option, it is quite slow. According to USPS filing periods, we must wait approximately 45 days before replacing a product, as it may still be found and delivered within that time. For USPS Priority Mail, the waiting period is 15 days.

UPS Shipping Claims

For UPS claims, please contact us immediately if your package is lost, stolen, or not delivered. We will guide you through the next steps to file a claim.

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PLEASE INSPECT YOUR NEW PURCHASE THOROUGHLY UPON RECEIPT.

If there is a problem with your order, please contact us immediately at 1-812-288-7665 so we can promptly resolve it for you.

30 DAY, 100% MONEY BACK GUARANTEE

At Diamond Billiard Products our number one priority is customer satisfaction and table playability of course! To ensure our customers’ satisfaction, Diamond Billiard Products offers a 100% money-back return policy for 30 days from the date of purchase. When you purchase products from Diamond Billiard Products you can be confident that you will be happy with your shopping experience.

If for any reason you are dissatisfied with your purchase from Diamond Billiard Products you may return the item(s) in NEW, UNUSED, AND ORIGINAL CONDITION for a full 30 days. We will credit you with the form of payment you submitted to us when ordered.

For your protection please be sure to send back the item in the original shipping container and insure the product for the full value in case it gets damaged or lost during the return process.

Original shipping charges are non-refundable. If the order was shipped under the terms of our FREE SHIPPING, the actual shipping charges that Diamond Billiard Products incurred will be subtracted from the refunded amount. (Please be aware that this is free shipping with "purchases". if you return your purchase, it is no longer a purchase and therefore the original shipping charges will be accessed. Shipping and insurance charges for the return of the item(s) are the responsibility of the customers.

Please note that if a refund is requested it takes 2-5 business days to process from the time, we receive your item(s) back into stock. This gives our return department the time they need to personally handle each return. Personalized or Customized items are not returnable or refundable.

All returned products/purchases are subject to a 15% Re-Stocking Fee. The cancellation of a pool table that is in production are subject to 6%.

For further information or clarification on our 30-day return policy, feel free to call our toll-free number to speak to one of our customer service representatives at 812-288-7665.

INTERNATIONAL RETURNS

The customer is responsible for any additional duty, taxes, brokerage fees, and insurance fees that may be assessed for returned items shipped internationally.

DAMAGED GOODS

If a package arrives damaged, note the damage and call us immediately. If the driver is still present, ask that the damage be noted. This will expedite shipping claims. Do not discard products or packaging. The carrier may wish to inspect the package before paying a claim.

If the package is damaged but the merchandise looks unaffected, note the damage on all delivery receipts before signing. If the package is damaged to an extent the merchandise may be damaged, refuse delivery, and call our Customer Service at 812-288-7665.

If you find an item damaged after delivery, retain the shipping carton and all packing material and notify the carrier and Diamond Billiard Products immediately. Diamond Billiard Products ships all equipment in suitable boxes so that we have had little if any shipping problems and your items arrive safely. Diamond Billiard Products is not responsible for any delay caused by the shipping company.

SHORTAGE

Please inspect your shipment carefully upon arrival. Unpack your order, inventory all items ordered, and report any shortage immediately. If it is a small part or item you are missing, please look carefully throughout the package and packaging material as small items can become dislodged during the shipping process. Customers have 5 days from delivery to report any discrepancy between what was ordered and what was shipped.

SHIPPING ERRORS

Your satisfaction is very important to us. Please call us immediately (812-288-7665) if there has been an error on our part in fulfilling your order and we will do everything in our power to correct the situation quickly.

If an item is missing or a wrong item has been shipped due to our error, the problem will be corrected at our shipping expense. Diamond Billiard Products will pay for the pick-up of the wrong item as well as the delivery of the correct item. If you have inadvertently ordered the wrong item or wrong type due to customer error, the customer will be liable for shipping expenses to and from Diamond Billiard Products to correct the problem.

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