DEDS-100 - 100A, 3-Pole, Disconnect Switch

AMPSTATE – SHIPPING POLICY

Last Updated: July 24, 2025

AmpState supplies industrial electrical components, MCC buckets, switchgear parts, breakers, and other technical equipment to customers worldwide.By placing an order or submitting a Request for Quote (RFQ), you agree fully to the shipping terms outlined below.

This policy is intentionally strict to protect AmpState from liability associated with shipping delays, industrial downtime, freight issues, customs interference, and other events beyond our control.

1. Order Processing & RFQ Fulfillment

1.1 RFQ (Request to Quote) Orders

Many industrial products require custom sourcing, verification, or supplier approval.

Lead times, pricing, and availability provided in a quote are estimates only, not guarantees.

Orders begin processing after payment clears, unless otherwise agreed in writing.

AmpState is not responsible for:

Supplier delays

Global distribution shortages

Manufacturer backorders

Changes in availability after an RFQ is submitted

1.2 Standard Orders

Standard processing time is 1–7 business days, but may extend due to:

Inventory checks

Supplier authentication

Export control compliance

High-value item verification

Product testing/inspection (if applicable)

2. Shipping Times & Delays

Shipping times displayed at checkout or provided in a quote are carrier estimates, not guarantees.

AmpState is not liable for:

Carrier delays (DHL, UPS, FedEx, Canada Post, freight carriers)

Weather issues

Customs inspections or clearance delays

Incorrect or incomplete delivery information

Worldwide supply-chain disruptions

Acts of God, strikes, labor shortages, pandemics

Once an order has been transferred to the carrier, AmpState cannot modify delivery timeframes.

3. Tracking Information

Tracking updates are controlled solely by the carrier.

AmpState is not responsible for:

Delayed tracking updates

Mis-scanned items

Tracking numbers that show no movement

Carrier errors

4. Address Accuracy (Customer Responsibility)

The customer is fully responsible for providing:

Correct address

Unit numbers

Postal/ZIP accuracy

Business receiving hours

AmpState does not refund or replace orders lost due to incorrect or incomplete address information.

Re-shipping fees apply for all returned or undeliverable packages.

5. Lost, Stolen, or Misdelivered Shipments

Once the carrier marks the shipment as Delivered, AmpState’s responsibility ends immediately.

AmpState is not liable for:

Stolen packages

Lost packages

Misdelivered shipments

Delivery confirmation disputes

Customers must file a claim directly with the carrier.

AmpState may assist with documentation when possible, but is not obligated to replace, refund, or reship lost/stolen packages.

6. International Shipping, Duties & Customs

For all international shipments:

Customs fees, VAT, import duties, and brokerage fees are not included in product prices.

These charges are the sole responsibility of the customer.

Customs may hold shipments for inspection at their discretion.

AmpState is not responsible for:

Delays caused by customs

Packages rejected or returned due to unpaid duties

Seized items

Returned shipments due to customs issues may incur re-shipping costs.

7. Damaged Shipments

If your order arrives damaged:

Report the damage to the carrier immediately.

Keep all original packaging materials.

Notify AmpState within 48 hours of delivery.

Damage caused by the carrier is not AmpState’s responsibility.Claims must be filed through the carrier’s insurance system.

AmpState is not obligated to replace or refund items damaged in transit.

8. Industrial Use Disclaimer & Limitation of Liability

AmpState sells industrial electrical components that may be installed in:

MCC systems

Switchgear

Automation equipment

Power distribution systems

Commercial/industrial machinery

Because customer applications vary:

AmpState assumes no liability whatsoever for:

Equipment downtime

Production loss

Loss of revenue or profits

Labor costs

Indirect, incidental, or consequential damages

Improper installation or wiring

Misapplication of components

Failure of downstream equipment

Safety incidents resulting from installation or usage

Customer Responsibility

The customer agrees that:

All installation must be performed by a licensed professional.

Selecting appropriate parts is the customer’s responsibility.

AmpState does not guarantee compatibility unless stated in writing.

9. Warranty Disclaimer (Important)

Unless explicitly stated, AmpState provides:

No warranty on used, surplus, or refurbished components.

No guarantee of manufacturer warranty.

No warranty on electrical components once installed.

Warranty disputes must be handled directly with the applicable manufacturer.

AmpState is not liable for:

Damage caused by improper installation

Failures resulting from incorrect application

Environmental or electrical conditions outside manufacturer specs

10. Refused, Returned, or Undeliverable Shipments

If a shipment is returned due to:

Wrong address

Customer unavailable

Failure to pay duties/taxes

Refusal to accept delivery

The customer is responsible for:

Return shipping fees

Re-shipping fees

Any carrier surcharges

Shipping costs are non-refundable.

11. Force Majeure

AmpState is not liable for delays or failures caused by events outside our control, including:

Natural disasters

War/conflict

Acts of terrorism

Power outages

Carrier strikes

Global supply shortages

Government restrictions

Pandemics or public emergencies

12. Contact Information

For shipping questions:

Email: sales@ampstate.com

We will respond as soon as possible.

Contact - Ampstate Electric Corporation - Checkout

AMPSTATE – RETURN & REFUND POLICY

Last Updated: December 2, 2025

AmpState supplies industrial electrical components, MCC buckets, switchgear parts, breakers, automation equipment, and other specialized items.Because of the technical nature of these products and the risks associated with electrical equipment, this Return & Refund Policy is intentionally strict and designed to protect AmpState from liability.

By placing an order with AmpState, you agree fully to these terms.

1. All Sales Are Final

Due to the nature of industrial electrical equipment:

➤ ALL SALES ARE FINAL.

AmpState does not accept returns, refunds, or exchanges for:

Incorrectly ordered parts

Compatibility issues

Buyer error

Improper installation

Change of mind

Dislike of product condition (surplus/refurbished items)

Delays caused by carriers, customs, or suppliers

This applies to all items, including new, surplus, refurbished, and custom-sourced components.

2. No Returns on Electrical or Industrial Components

For safety, integrity, and compliance reasons:

Industrial electrical parts cannot be resold once shipped.

AmpState cannot verify if a part was installed, energized, tampered with, or exposed to load.

Therefore, no returns are accepted under any circumstances.

This policy protects both AmpState and future customers from potential electrical hazards.

3. Request for Quote (RFQ) Orders

RFQ-based orders include custom sourcing, procurement, and manufacturer/vendor coordination.

For RFQ orders:

No cancellations after payment

No returns or refunds

Lead times are estimates only, not guarantees

Supplier delays, backorders, freight issues, or manufacturer timelines do not qualify for refunds.

4. Damaged Shipments

If a shipment is damaged:

Report the damage directly to the carrier immediately.

Keep all packaging for inspection.

Notify AmpState within 48 hours.

Carrier damage must be claimed through the carrier, not AmpState.

AmpState is not responsible for:

Damage caused during shipping

Lost or stolen packages

Misdelivered shipments

AmpState is not obligated to replace or refund damaged shipments unless the carrier accepts fault and reimburses the cost.

5. Incorrect or Incompatible Orders

It is the customer’s responsibility to:

Verify voltage, amperage, fit, and specifications

Confirm compatibility with existing systems

Ensure proper part selection

Provide accurate technical requirements

AmpState is not liable for:

Incorrect product selection

System incompatibility

Damages caused by improper installation

Engineering or diagnostic costs

No returns or refunds will be issued for buyer error.

6. Warranty & Product Condition

unless explicitly stated in writing:

AmpState provides no warranty on surplus, used, or refurbished parts

New items may carry manufacturer warranty only (handled directly with the manufacturer)

AmpState does not guarantee future availability of the same model/spec version

Warranty claims do not qualify for refunds from AmpState

AmpState is not responsible for:

Labor costs

Install/removal costs

Downtime or production loss

Indirect, incidental, or consequential damages

7. Cancellations

Orders cannot be cancelled once:

Processing has begun

Sourcing has begun

Payment has been made

Shipping label has been generated

The order has shipped

If an exception is approved (rare), cancellation fees may apply.

8. Lost, Stolen, or Misdelivered Packages

Once tracking shows “Delivered”, AmpState has no obligation to replace or refund the shipment.

Delivery disputes must be handled with the carrier.

9. Non-Returnable Goods (Always)

The following items are never eligible for return or refund:

MCC buckets & assemblies

Electrical breakers, contactors, overloads

Automation components

Surplus/refurbished parts

Custom, made-to-order, or specialty items

Cut wires, terminals, or consumables

Any item connected to power or load

Items showing signs of installation

10. Exception Review (Extremely Limited)

AmpState reserves the right—but not the obligation—to review a return request ONLY if:

The wrong item was shipped due to AmpState error

The product is unused, uninstalled, and in the original condition

The customer reports the issue within 24 hours

Even in these cases, AmpState may choose to:

Replace the item

Provide store credit

Decline the return entirely

Refunds are rarely issued.

11. Contact Information

For questions related to this policy:

Email: sales@ampstate.com

We respond as quickly as possible.

Contact - Ampstate Electric Corporation - Checkout