DB Technologies Complete amplifier module DVA KS10 - SP2070112320

General Shipping Information

•In stock orders placed before 11:30am PST generally ship same day

•Free In-Store pickup at our retail store just minutes off of the Las Vegas Strip

•Shipping time are estimates from the carriers and delivery cannot be guaranteed for the estimated delivery timeframes

•We may require a signature for delivery

•Neon Production Supply is not responsible for carrier delays

•Any shipments returned due to improper address, refused delivery, unpaid duties, taxes and/or fee's will be treated as a standard return and the appropriate restocking fee and shipping fee's will be deducted from the refund

Partial Shipping for Parts Orders

Parts orders over $400 in item value will partial ship at no extra charge.

For example, you order parts A, B and C. A and B are in stock, but C is backordered. We will ship parts A and B immediately, and ship part C when it arrives at no extra charge to you. Please note, there will be two shipments. The first will include what we have in stock when the order is placed. The second will include the remainder of the parts when they arrive. The shipping method selected at checkout will be used for the first shipment. The second shipment will ship via Ground.

The Partial Shipping offer applies to orders with a destination address within the Continental USA.

Standard Shipping Carriers

UPS offers reliable shipping services with the best tracking features. We prefer UPS when shipping heavier, more expensive purchases and/or time sensitive items.

•UPS Next Day Air weekend delivery is not standard in all areas. Please contact us if you need your item expedited beyond standard overnight delivery.

USPS is a value based shipping service, especially for smaller and lighter packages. We offer USPS Ground Advantage and Priority mail services.

International Shipments

•Any and all taxes, duties and fee's are the buyers responsibility

Freight Shipments

•Please Contact Us to setup a freight shipment and we can help you get the best deal

•We are more than happy to use your freight carrier as well

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•Our goal is to make our customers happy. Our team is here to help if you have any questions, simply send us a message from our Contact Page .

•In the event that there is a mistake on our part, we will do what it takes to get you what you ordered.

•We will process your return within 1-2 business days of receiving the items being returned.

We thank you for your business and want you to be happy with your purchase. However if you need to make a return, we are here to help! These are Neon Production Supply LLC's ("we", "our" or "NPS") Standard Return Policies and apply only to products purchased directly by you ("Customer") from NPS.

NPS Standard Policies

•Standard Return Policy

•Shipping Guidelines Policy

NPS Special Policies

•Electronic and Spare Parts

•Expendables

•Speaker Parts

•Microphones

•Custom Products

•Special Order Products

•Used Equipment

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Standard Return Policy

NPS has return policies that apply to specific product types. Below is our standard return policy. Please be sure to consult the appropriate section of this policy for the terms pertaining to your product as it is considered an addendum to the terms in our standard policy. If there is no special policy for your product type, it is covered under our Standard Policy.

We are happy to assist you in a return for a refund on many of our products. All product returns require an Return Authorization (RA). The easiest way to obtain an RA is to visit our Return Page within 14 days of originally receiving your purchased items. You may also send us a message from our Contact Page or by phone at 702-912-4330.

Item Condition

•Unopened items returned are expected to be in brand new "A-Stock" condition. This means unopened, in the original packaging and sellable as brand new

•Opened items returned are expected to be opened, but in their original packaging including any contents such as, but not limited to: product literature, product wrapping, etc.

•Items returned incomplete and/or not in original condition may be subject to additional fees or returned to the customer as non-refundable at the customer’s shipping expense

Restocking Fees

•Unopened, unused items are not subject to restocking fees.

•Opened, unused items are subject to a 20% restocking fee. This applies once a shipping label has been created and is regardless of shipment being tendered to carrier.

•Local Pickup orders are subject to restocking fee's once item(s) have been packed.

Shipping

•Freight is non-refundable

•Customer is always responsible for safe return of goods and providing proper return shipping insurance

•Orders that were extended a shipping or other promotional discount will proportionally have those discounts deducted from their refund

•Any shipments returned due to improper address, refused delivery, unpaid duties, taxes and/or fee's will be treated as a standard return and the appropriate restocking fee and shipping fee's will be deducted from the refund

•Once the package is marked as "Delivered" by USPS, FedEx, UPS, or any other shipper, it will be considered the property of the Buyer.

•If a package goes missing or is damaged after delivery (when it is considered the property of the buyer), any claims will be the responsibility of the buyer

•Any and all taxes, duties and fee's are the buyers responsibility

Refunds

•Goods received within 14 days of the original invoice date will receive a refund minus all applicable fees of the original purchase price

•All authorized refunds will be refunded via the method of payment originally billed. Please note that NPS will process all refunds within 2 business days upon receiving the items being returned

•Once the return is approved, customer will receive a notification that a refund has been issued. Please allow 3-5 business days for the credit to show back on your account

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Shipping Guidelines Policy

When shipping items back for a return, NPS kindly asks that all items shipped back follow these guidelines:

•Contain all of the original packaging, contents and components accompanying the product

•Have the RA number clearly marked on the outside of the returned packaging

•Include the original purchase receipt inside the returned packaging

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Electronic and Spare Parts

Generally speaking, due to the nature of electronics we cannot accept returns on electronic circuit boards, parts or any electrical components such as but not limited to IC's, transistors and capacitors. While we do guarantee they work when they leave our store, we cannot guarantee against possible damage during installation by customer. Some parts may require modifications and/or calibrations to work properly. NPS may assist in providing instructions, but the customer is ultimately responsible for understanding how to perform the service if they are buying the parts. Any signs of attempted installation or alteration will also void return eligibility. Please note, all parts sales are limited to the manufacturer warranty.

Return for Replacement - Case-by-case basis. If you purchased the wrong part, we will try our best to help you find the correct part. Please send us a message from our Contact Page for more information before submitting for an RA

Return for Refund or Exchange - Case-by-case basis. Please send us a message from our Contact Page before submitting for an RA

Restocking Fee - Yes, 20%, or $5.00 (whichever is greater) when returning. This applies once a shipping label has been created and is regardless of shipment being tendered to carrier. Local Pickup orders are subject to restocking fee's once item(s) have been packed.

Spare Parts Order Cancellations

Shipping costs will not be refunded for partial order cancellations. Spare Parts that have already been billed or shipped by the vendor to NPS cannot be cancelled.

Expendables

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We cannot accept returns of opened expendable products.

Return for Exchange - No

Return for Refund - No

Restocking Fee - No

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Speaker Parts

Recone, Refoam Kits and High Frequency Diaphragms

Return for Exchange - Yes if installation has not been attempted

Return for Refund - Yes if installation has not been attempted

Restocking Fee - Yes, 20% when returning for a refund. This applies once a shipping label has been created and is regardless of shipment being tendered to carrier. Local Pickup orders are subject to restocking fee's once item(s) have been packed.

Adhesive

Return for Exchange - No

Return for Refund - No

Custom Cut Tinsel Lead, Shims

Return for Exchange - No

Return for Refund - No

Speaker parts must be shipped back in the complete original packaging and orientation that they were shipped.

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Microphones with Capsules

Unfortunately, we cannot accept returns on microphones with capsules for sanitary reasons.

Return for Exchange - No

Return for Refund - No

Restocking Fee - No

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Custom Products

Custom Cut to Length Products

Return for Exchange - Case-by-case basis. Please send us a message from our Contact Page to see what we can do for you.

Return for Refund - No

Restocking Fee - Case-by-case basis

Custom Fabricated Products

Return for Exchange - No

Return for Refund - No

For custom fabricated products, we will generally send detailed drawings to be signed off to make absolutely sure you are getting what you ordered. In the event that there is a mistake on our part, we will do what it takes to get you what you ordered.

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Special Order Products

Return for Exchange - Case-by-case basis. Please send us a message from our Contact Page to see what we can do for you.

Return for Refund - No

Restocking Fee - 25% on a Case-by-case basis

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Used Equipment

Return for Exchange - No

Return for Refund - No, unless product arrives in a different condition than described in listing

Contact - Neon Production Supply - Checkout