DARK CHOCOLATE COVERED HAZELNUTS

SHIPPING INFORMATION

Café Britt ships directly from Costa Rica, for the freshest taste. Our products make a short stop in Miami to go through customs and then continue to the final destination. We have set up our own logistics center in Miami to assure a smooth transition as the coffee enters the US transportation system of choice.

We aim to make your experience a simple, easy and enjoyable one. Our Standard shipping is always Free on all orders of $50 or more to the continental US.

SHIPPING DEADLINES & SCHEDULES

All orders placed by 1 pm PST will be processed and arrive in no more than 10 business days to their destination. Orders placed after 1 pm PST on Fridays, Saturdays or Sundays will not ship until the following Monday or the next business day after a holiday. If a business day is a holiday, the order will ship the next non-holiday business day.

Please note that International shipments may experience customs clearance processes which can delay delivery and are not within Café Britt's control.

Orders with Next, 2nd or 3rd Day Delivery Service must be fully processed before 1:30pm EST. Any changes requested on these orders after this hour will cause a delay, which will imply the shipment of the order until the next business day.

SIGNATURE FOR DELIVERIES

Our packages do not require signature for delivery and can be left at your door. The carrier will attempt to deliver 3 times before returning the package.

GIFTING

For international shipments , if the order is a gift, the package is marked as "Gift," but the value of the item is still stated on the customs form as required by customs authorities.

PROCESSING AND CANCELLATIONS

•Orders that are in processing status can still be canceled prior to being shipped. Once shipped, the courier company takes possession of the order and it cannot be canceled.

•For cancellations, please allow one billing cycle in order for credits to appear on your credit card statement.

FOR ASSISTANCE OR QUESTIONS

Contact us at 1-800-GO-BRITT (1-800-462-7488) or at info@cafebritt.com

Contact - Café Britt - Checkout

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return. To start a return, you can contact us at info@cafebritt.com . If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. You can always contact us for any return question at info@cafebritt.com .

Damages and issues Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items Certain types of items cannot be returned, custom products (such as special orders or personalized items).Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too. If more than 15 business days have passed since we’ve approved your return, please contact us at info@cafebritt.com.

Contact - Café Britt - Checkout