Danish Teak Slatted Stool

Shipping Policies for TouchAmerica

The following are the definitions used in LTL shipments from TA/TI:

1. Curbside – This is a basic delivery. The driver will pull up to the curb and open the back of his truck. The item will be loaded out of the truck and onto the street. If there are several items on a pallet, the driver and customer can cut off the shrink wrap to unload one piece at a time. No cost added to freight charge.

- What items can use this delivery: multiple portables, multiple HTCs, Timbale Cart

2. Liftgate – This is just like a curbside delivery except it will be delivered on a liftgate truck. The truck will have a liftgate on the back that will lower the pallet to ground level and it will be left on the street or in the parking lot. The customer will be responsible for moving the item into the office, spa or salon. Average cost is 45.00 added to the freight charge

- What items are good for this delivery: Stationary F&B, Stationary MultiPro, and Olympus Flat Top

3. Liftgate/Inside – The driver will have a liftgate truck and will lower the pallet to the ground. He will then with ASSISTANCE from the receiver, move the pallet inside the front door. PLEASE MAKE SURE THEY KNOW THEY WILL HAVE TO ASSIST!!!! Average cost for Inside delivery is 55.00 added to the delivery charge

- What items are good for this delivery: All tables except ones listed above. On the Sanya, Violin, Viola and GT, if no assistance will be available, please see next option.

4. Liftgate/ Inside/ Extra Man – Same as above, but the extra man will assist the driver getting inside the front door. Average cost for the extra man is 175.00 added to the freight charge. (We try not to use this unless absolutely necessary.)

5. White glove delivery (US) – A White Glove delivery is delivered to a moving and storage company, unboxed, and delivered in a moving van with blankets. The customer will not have to discard pallets or boxes. All this will be completed by the delivery people. They will also place equipment in the rooms. All customer will have to do is add the accessories to the tables and plug in. Average cost on a white glove service is approx $450 per table added to the freight charge.

Damaged Shipments

PLEASE MAKE SURE YOU INSPECT ALL PACKAGES AND BOXES BEFORE YOU SIGN FOR THE ITEMS. If you see any blemishes on any of the boxes, please sign for the items as “SUBJECT TO INSPECTION,” and make as many notes on the freight bill as you can at time of delivery. This will help in the freight claim process, if a claim is needed. If you sign for the items with no notes of damage, you are signing off full responsibility for the items in the condition that they arrived in, and it will be impossible to get a claim granted if any damage is found after the driver leaves the delivery site.

3 rd Party Shipments

Our shipping department requires 24-hours’ notice to pack an item prior to third party pick-ups. Please be aware that without this notice your carrier may be turned away and you will receive an extra fee from your carrier if this occurs. Bills of lading for shipments need to be sent to TouchAmerica before noon on the day prior to desired pickup. Another issue of note regarding 3 rd party shipping, once the order has been picked up from our dock by your authorized shipper, TouchAmerica’s ownership ends. We are not responsible for any damage or claims related to orders shipped 3 rd party.

International Freight Terms and Policies

1. CIF Cost, Insurance and Freight (named port of destination) - IncotremsThis term is similar to CFR but with the addition that the seller has to procure marine insurance against the buyer's risk of loss of or damage to the goods. This term very specifically requires the carriage of the goods in a "seagoing vessel."

2. DDP Delivered Duty Paid (named place of destination) - IncotermsThe seller fulfills his obligation to deliver when the goods have been made available at an agreed point at the named place in the country of importation, often the buyer's premises. The seller has to bear the risks and all costs, including duties, taxes and other charges of delivering the goods thereto, cleared for importation. This term should not be used if the seller is unable directly or indirectly to obtain any necessary import license or approval. This term may be used for all modes of transport.

3. DDU Delivered Duty Unpaid (named place of destination) - IncotermsThe seller fulfills his obligation to deliver when the goods have been made available at an agreed point at the named place in the country of importation. The seller has to bear the risks and all costs and other charges of delivering the goods thereto, but not including duties and taxes. The buyer is responsible for customs clearance, and if he fails to do this, he is responsible for the consequences. This term may be used for all modes of transport.

4. EXW Ex Works (named place) - IncotermsThe seller's only responsibility is to make the goods available at his premises, (i.e. works or factory). The buyer bears the full cost and risk involved in bringing the goods from there to the desired destination and the buyer must be able to carry out any required export formalities. The term represents the minimum obligation for the seller.

Shipping for Warranty Replacements: TouchAmerica will cover the cost of shipping products replaced under warranty to customers in the contiguous USA only. International customers (as well as those in Alaska and Hawaii) must pay the freight costs for warranty replacement products. Customers are responsible for freight expenses associated with returning products.

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Money-Back Guarantee and Returns: If you are not satisfied with a product, you may return it within 30 days for a complete refund (excluding freight), after contacting your distributor or TouchAmerica for a Return Merchandise Authorization (RMA) number. Products must be in new condition and returned in suitable packing material to qualify for a refund. A 15% restocking fee may be charged for any returned item. Customers are responsible for freight expenses associated with returning products to TouchAmerica.

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