Douglas Destroyer 2 Shoulder Pads M50

SHIPPING INFORMATION

95% of orders are shipped within one business day. Orders placed over the weekend are dispatched on Mondays. However, please allow 2-3 business days for processing time for all inventoried and 3-4 business days for all helmets/shoulder pads and accessories or specialized products regardless of shipping method.

Europe

Order Value

Delivery Service

Cost

Estimated Delivery Time

Poland

DPD Standard

5 €

1-2 Business Days

Germany

DPD Standard

15€

1-2 Business Days

Other EU

DPD Standard

15 €-25€

1-4 Business Days

Standard Shipping: Orders placed before 12pm CET should be received within 3-5 business days. Orders placed on Saturdays, Sundays or public holidays are handled on the Monday or the first working day after. (Working days exclude Saturdays, Sundays and public holidays in Poland/International).

Overnight Shipping: If you are interested in overnight shipping please contact us at sportstakeoff@gmail.com in order to get a personal quote.

UK - Import fees may be due on arrival

Order Value

Delivery Service

Cost

Estimated Delivery Time

0kg–1kg

UPS

€13.00

Approximately 7 Business Days

1kg and up

UPS

€20.00

Approximately 7 Business Days

All

UPS

email for estimate

1 - 3 Business Days

Rest Of World

Email for custom shipping rates. dbattle@sportstakeoff.com

DELAYED OR LOST ORDERS: A parcel is considered lost after it has been in the postal system for a period of 10 business days. We cannot take responsibility for delays caused by the courier. Although orders normally take much less than that we are unable to dispatch a replacement until we have confirmation from the courier that the package is lost. Once the package is confirmed lost replacements or refund will be sent immediately.

WRONG OR INCOMPLETE ADDRESS: If your package is returned to us due to an incorrect or incomplete address, you must pay all delivery cost to re-deliver your order to a corrected address. We are not responsible for the loss of your order if the address provided at checkout is incomplete or incorrect.

SPECIAL REQUESTS: If you have any special shipping request such as Overnight or Saturday delivery please contact us via email and we will handle each case on an individual basis.

Contact - www.SportsTakeoff.com - Checkout

Returns Our policy lasts 14 days. If 14 days have gone by since you received your purchase, unfortunately we can’t offer you a refund or exchange.

In some circumstances you can be charged a restocking fee when returning an item. A restocking fee is a percentage of the item's price, depending on the type of item and its condition upon return. (Item price does not include shipping costs.)

Shipping costs are non-refundable. Unless the reason for the refund is a defected product or you receive the wrong products.

To learn about processing returns, see here: https://www.sportstakeoff.com/pages/frequently-asked-questions

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer.

There are certain situations where only partial refunds are granted (if applicable) Book with obvious signs of use CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has been opened Any item not in its original condition, is damaged or missing parts for reasons not due to our error Any item that is returned more than 15 days after delivery

Refunds (if applicable) Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable) If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at sportstakeoff@gmail.com.

Sale items (if applicable) Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Exchanges (if applicable) We only replace items if they are defective or damaged. Damages from normal use does not count. If you need to exchange it for the same item, send us an email at sportstakeoff@gmail.com

Custom Order Refund Policy

At SportsTakeoff, we take pride in offering custom products tailored to your unique needs. Please be aware that custom ordered products, including helmets and shoulder pads, are not eligible for refunds. These items are procured specifically for you from our distributors and are non-refundable.

Quality Assurance

We are committed to delivering top-notch products that meet your specifications and expectations. If, by any chance, your custom order arrives with defects or does not adhere to the specifications you provided, please reach out to our customer support team within [number of days] days of receiving your order. We will make every effort to resolve any issues, which may include arranging for a replacement or addressing any concerns you may have.

Cancellation Policy

Once you have placed a custom order, and it has been processed with our distributors, it cannot be canceled or refunded. We kindly ask you to thoroughly review your order details before finalizing your purchase to ensure accuracy.

Standard vs. Custom Orders

Please note that this refund policy exclusively applies to custom ordered products. Standard, non-customized items are subject to our standard return and refund policy, which can be found above.

Shipping To return your product, you should mail your product to us.

You will be responsible for paying for your own shipping costs for returning your item.

Shipping costs are non-refundable. If you receive a refund, the cost of shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $50, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Contact - www.SportsTakeoff.com - Checkout