Custom Cuff

All ready to wear piece are shipped same day if ordered by 2pm using the selected service. Preorder items will be shipped on the day listed on the product page.

Our custom jewellery is carefully and precisely handmade-to-order by our talented artisans. The wait time reflects how long it takes to make a unique mould for your piece, allowing the metals to set and for hand finishing of each product. This reduces waste and makes our products incredibly sustainable, so please allow 5 weeks for UK shipping and 6 weeks for International orders.

International deliveries are sent fully tracked with Royal Mail. Delivery time varies but is estimated between 5 and 14 days. We will provide tracking so you can keep an eye on your order.

Please note that some international shipments are subject to customs and other unexpected delays, which are out of our control.

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As a small business, we will not cover postage costs for any returns.

For custom items we do not accept returns or refunds as they are personally made for each customer. (Unless there is a mistake with the order, then please email hello@tygerbythetail.co.uk)

Please ensure you provide the correct ring size as this cannot be altered. We offer ring resizing at a cost to the customer.

For ready to wear pieces, we offer refunds and exchanges within 14 days of delivery. We do not accept late returns.

Gold plating:

Gold plating by its nature is not guaranteed to last forever, particularly if not care for correctly. Please note that we will not replace the item if the colour has faded. Take care by removing the jewellery before coming into contact with water or excessive sweating. If the pieces are not worn for a while, they should be kept in an airtight container. Please do not use polish on the vermeil.

Silver items:

Please note that solid 925 silver, when in contact with oxygen or water can produce black flecks. This is not tarnishing, and can be removed with a clean cloth or silver polish.

Warranty:

We offer a 2 year warranty on products with manufacturing defects and other faults. Please reach out on info@tygerbythetail.co.uk and we can arrange a product replacement. Re-plating for gold vermeil pieces will be assessed on a case by case basis and is not guaranteed, so please take care of your gold pieces!

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