Creatine Monohydrate

How long will my order take?

•Processing will take 1-2 days. Since we ship our products domestically (from US warehouses), orders are fast and generally take 2 -5 business days to arrive. If the order has not arrived by then please contact our support team and we will get back to you asap

How much does shipping cost?

•This depends on the product ordered, the total weight, and where we're shipping to. Our standard shipping costs 3.95$, unless you want your order delivered faster with express shipping in that case its 19.50$

Do you ship internationally?

•No

How do I track my package?

•You can check on the status of your order at any time by checking your tracking number that was emailed to you. If you have any questions, reach out to our customer service team by sending an email to info@trysocialconnect.com

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Eligibility for Returns or Replacements:

•Defective or Incorrect Items: Complaints for items that are defective, damaged, or incorrectly delivered must be reported within 30 days of receipt.

•Lost Packages: For items not received and presumed lost, claims must be filed no more than 30 days following the projected delivery date.

•Error Responsibility: If the error is acknowledged as ours, we will bear the costs for either a full refund or replacement.

•Reporting Procedure: If there's an issue with your order, please contact our support team info@trysocialconnect.com with a photo and a concise description of the problem. We will assess the situation and inform you whether a return or refund is applicable. Approved claims will lead to a replacement being dispatched within 3 business days, or a refund processed to your original payment method within a few business days.

Exclusions from Return/Replacement:

•Incorrect Address: Orders sent to an incorrect address provided by the customer will be returned to our facility. The customer is responsible for the cost of resending the package once an updated address is confirmed.

•Unclaimed Orders: Items not claimed and returned to our facility will incur a reshipment fee, charged to the customer.

•Buyer’s Remorse: We do not offer refunds for buyer's remorse. Returns or exchanges for different products or sizes are at the customer's expense. If you opt to accept such returns from your customers, you must place a new order at your cost.

•Cancellation of Prepared Orders: If an order is cancelled when its status is "Accepted" but the item has already been prepared, we cannot cancel or refund the order.

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