Creality K2 Plus Combo Multi-Color 3D Printer

Shipping Method

Shipping Cost

Shipping Estimate

Canada Standard Shipping

FREE for orders over $99 or $8.95 flat rate

2- 6 business days

Average delivery time: East Coast 2-3 Days West Coast: 4-6 Days

Canada Express Shipping

$19.95

1-3 business days

U.S. Express Shipping

$24.95 (duties and customs covered)

2-6 business days

International Express Shipping

$49.95 (duties and customs covered)

2-7 business days

Shipping Restrictions:

•We do not ship to APO or PO Box addresses.

•No deliveries will be made on Saturday and Sunday.

Conditions:

•Most orders are shipped within 1-2 business days. If your order is placed after 3PM or over the weekend, then it will be processed the following business day. If you need a more specific estimate, do not hesitate to contact us.

Out of stock items: Please contact us for delivery times.

•Delivery time may vary in rural areas. If you are uncertain about your area, please contact us.

•Some over-sized items may not be eligible for Standard Delivery fees.

•Delivery to some remote areas may be subject to an additional delivery fee. Please contact us to confirm the delivery cost of your order if you live in a remote area.

•Once shipped, it is the customer’s responsibility to monitor the shipment progress and make sure they are available to receive the delivery. If upon non-delivery, an item is returned to us, a 15% restocking fee will be levied on your total purchase amount.

Disclaimer

•The Delivery times noted above are estimates. ITFactory.ca cannot guarantee the delivery date or time on any shipments under any circumstances, However, we will do our very best to get your order to you as soon as we can.

Contact - ITFactory.ca - Checkout

Effective Date: November 12, 2025Contact: support@itfactory.ca | (888) 313-1124

QUICK SUMMARY

Product Type

Return Window

Restocking Fee

Digital Software

Defective only

0%

Physical (Unopened)

30 days

0%

Physical (Opened)

30 days

15%

Defective/Wrong Item

30 days

0% - FREE return shipping

Open Box Items

7 days (DOA only)

0%

Final Sale Items

NO RETURNS

N/A

1. DIGITAL PRODUCTS (DOWNLOADABLE SOFTWARE)

Final Sale - Limited Exceptions

Software downloads are final sale once the activation key is sent.

No refunds for: Wrong purchase, changed mind, compatibility issues, or buyer's remorse.

Refunds ONLY if defective:

•Activation key doesn't work after verification

•Software crashes on systems meeting minimum requirements

•Publisher confirms key is invalid or already used

Your Responsibility: Verify system requirements BEFORE purchasing. Once you receive the activation key, the sale is final unless the software is defective.

To request a refund: Email sales@itfactory.ca within 30 days with your order number and detailed description of the issue. We'll troubleshoot with you first.

2. PHYSICAL PRODUCTS

30-Day Returns

Return most physical products within 30 days of delivery.

Restocking Fees

Defective/Damaged/Wrong Item: 0% + FREE return shipping

Unopened (Changed Mind): 15%

Opened/Used (Changed Mind): 25%

Return Requirements

Items must have:

•Original packaging and all accessories

•Intact UPC code/barcode

•No physical damage

•RMA number (obtained before returning)

Cannot Be Returned

•Final Sale items

•Open Box items (except DOA within 7 days)

•Items without original packaging

•Items with removed UPC codes

•Items used for mail-in rebates

3. HOW TO RETURN

Step 1: Get RMA Number

Email support@itfactory.ca with:

•Order number

•Item(s) to return

•Reason for return

•Photos (if defective/damaged)

We'll respond within 1-2 business days with your RMA number and instructions.

Step 2: Ship the Return

•Write RMA number on outside of package

•Include all original packaging and accessories

•Use provided label (if applicable) or ship to:ITFactory, 4035 St-Ambroise Unit 310, Montreal, QC H4C 2E1

•Keep tracking number

Step 3: Receive Refund

Once we receive and inspect your return (3-5 business days), we'll process your refund. Refunds typically appear in 5-10 business days depending on your bank.

4. DEFECTIVE OR WRONG ITEMS

Contact us immediately at support@itfactory.ca or (888) 313-1124.

We'll provide a prepaid return label and offer a full refund, replacement, or store credit. No restocking fee.

5. EXCHANGES

We don't offer direct exchanges. Return the original item for a refund, then place a new order for the item you want.

6. CANCELLATIONS

Digital Products: Can cancel if activation key hasn't been sent yet

Physical Products: Can cancel if order hasn't shipped yet

•Contact us immediately at support@itfactory.ca or (888) 313-1124

7. SPECIAL CIRCUMSTANCES

Order Verification

We may verify orders before processing. If we contact you, please respond within 3 business days or your order will be automatically cancelled and refunded.

Pricing Errors

We reserve the right to cancel orders placed at incorrect prices due to errors. You'll receive a full refund.

Out of Stock

If an item becomes unavailable after ordering, we'll notify you and offer to wait for restock or receive a full refund.

8. MANUFACTURER WARRANTIES

Many products include manufacturer warranties separate from our 30-day return policy. Warranty claims after 30 days should be directed to the manufacturer. We can help facilitate warranty claims when possible.

CONTACT US

Returns & Refunds DepartmentEmail: support@itfactory.ca (fastest response)Phone: (888) 313-1124Hours: Monday-Friday, 9:30 AM - 5:30 PM EST

Important: The policy in effect at the time of your purchase applies to your order. We recommend reviewing this policy before each purchase.

Contact - ITFactory.ca - Checkout