Crawling doll

SHIPPING METHOD & DELIVERY TIME:

1, After placing an order, you will receive a confirmation email. Once your order has been shipped, you will receive a second email with the tracking details.

2, The Total Delivery time = processing time + shipping time.

· Processing Time = Period of time between the date an order is placed and when it is shipped.

· Shipping Time = Period taken by a shipment to reach its intended destination and delivered to you.

Free Standard Shipping on all ordersShipping countries: United States, the United Kingdom, Australia, Canada, Germany, and France

Shipping Method

Time

Shipping Fee

Expedited Shipping

5-10 Business Days

$49

Free Shipping

7-15 Business Days

Free

Tip:Since some products are handmade, production takes a certain amount of time (the production cycle is about 1-2 weeks), so the delivery time depends on the situation.

All orders will be delivered via Yanwen Express/YunExpress/UPS/DHL/FedEx after processing.

We try to group all of your orders together so that you receive a single package, though sometimes your orders may arrive in separate packages.

Please note that shipping times are approximated from the time your purchase leaves our warehouse.

DUTIES & TAXES

The United States and Canada

· Duties are included. Taxes are applied on checkout page according to the state/province of the shipping address.

Australia, United Kingdom, and Germany

· Import taxes and duties are included in the price of the products and there are no additional charges upon delivery.

Other international shipments

· There may be duties and taxes incurred on your shipment that you will be responsible for. Please note that WeiQueen does not have any control over these fees and we cannot advise as to what the costs will be, as they vary by country. For more information, please contact your local customs office. Keep in mind that we’re not able to reimburse you for duties and taxes paid upon delivery.

MULTIPLE ADDRESS

Please place a separate order for each shipping address you wish to use if you would like items to ship to different destinations.

REFUSAL OF DELIVERY

If you refuse delivery of any order placed on weiqueen.com the package will be returned to our warehouse. Upon receipt of the item in original condition/original packaging, you will receive a refund for the merchandise and tax paid, but shipping charges are non-refundable.

NOTE

· There are circumstances that are out of control (natural disasters, holidays, weather, etc) that may cause shipping postponements. While most packages will arrive on time, there may be circumstances and delays that our carriers may experience. For this reason, we do not guarantee the exact delivery dates; any delivery delay or issue is solely the responsibility of the shipping company but will be investigated by ourselves.

· If your order shows as delivered but is nowhere to be found, please email support@weiqueen.com within 7 working days of the delivery date. Any items reported as lost past this period will be denied for replacement or refund.

CONTACT US

· Email: support@weiqueen.com

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We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.To start a return, you can contact us at support@weiqueen.com . Please note that returns will need to be sent to the following address: [INSERT RETURN ADDRESS]If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.You can always contact us for any return question at support@weiqueen.com .

Damages and issues Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

We only accept 5 kinds of refunds. (You receive the goods within 30 days)

1, you did not receive the goods. (If you refuse to accept or put it in the storage without taking it and cause the goods to be returned or directly destroyed, no refund) 2, the product is damaged, if the product is damaged directly email us (support@weiqueen.com), provide the unopened box video. We refund directly.3,Products do not match the description. (If the product received does not match the description on the product page of our website, you can apply for a refund by emailing us directly.)

4,If the product returned or destroyed due to no one at home or refused to answer the phone. We mail you also do not reply. If returned, we only charge part of the postage. If the product is destroyed. We refuse to refund.

5,If products are inspected by customs and require payment of duties, and the customer fails to pay the duties (customs requires the customer to pay personally), the products will be destroyed without refund (e.g., in countries like Brazil).

If the refund is returned because you don't like it, don't want it, or its personal reasons. We always refuse to refund.

Or because Made in China and other racial in fact, and other reasons do not pay.We refuse refunds.

We ship from USA, China, UK.

Damaged goods refund need to provide:

•need to arrive to open the .box video, proof of damage to the goods.

•.Proof of breakage (pictures or video).

•Please return the damaged item to the product to China address.

•Contact us by email .(support@weiqueen.com)If you do not receive the goods or timeout can be emailed directly contact refund.Refunds are not supported after 30 days of receipt of goods.

Exceptions / non-returnable itemsCertain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.Unfortunately, we cannot accept returns on sale items or gift cards.

ExchangesThe fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

RefundsWe will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.If more than 15 business days have passed since we’ve approved your return, please contact us at support@weiqueen.com.

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