Cordless Table Lamp 3-Mode Touch Sensitive Lattea

Processing and Handling

We do our best to process most orders within 1-2 days, but all orders are processed within 1 to 5 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped.

Shipping Rates and Estimates

We offer free standard international shipping on all orders from our suppliers to the following countries and regions: the United States, Canada, the European Union, the United Kingdom, Australia, New Zealand, and others worldwide.

Shipping typically takes between 4-17 business days from the time they leave our warehouse, though import and customs delays to certain destinations can extend shipping times beyond this window.

Shipping Times

The estimated delivery time varies depending on the shipping method:

Free Shipping:

4-17 business days

Express Shipping:

4-12 business days

Your order may be subject to import duties and taxes (including VAT), which are incurred once a shipment reaches your destination country. Lattea is not responsible for these charges if they are applied and are your responsibility as the customer.

How do I check the status of my order?

You can check the status of your order at any time on our Order Tracking page.

When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow 48 hours for the tracking information to become available.

If you haven't received your order within 30 days of receiving your shipping confirmation email, please contact us at contact@latteaglobal.com with your name and order number, and we will look into it for you.

Unpaid Import Duties and Taxes

Should you be charged import duties and taxes, it is imperative to settle these fees to receive your parcel.

Failure to pay may result in customs holding your parcel for approximately 3 weeks. If left unpaid, the parcel will be returned to us, and we will cover these charges along with return shipping costs.

If your order is refunded, we will deduct any import duties and taxes from the refund amount. Please be aware that we are unable to refund these fees.

Address Accuracy

It is essential to ensure the accuracy of your shipping address. We cannot be held responsible for shipping errors resulting from inaccurate information.

For any inquiries or assistance related to shipping, please do not hesitate to contact us at contact@latteaglobal.com. We sincerely appreciate your choice to shop with us!

Contact - Lattea Global - Checkout

CRITERIA FOR EXCHANGE, RETURN, AND REFUND

At Lattea, we are committed to ensuring that your shopping experience is exceptional. If you need to exchange or return an item, please ensure the following criteria are met:

•The item must be returned in the original packaging in which it was sent;

•It should not show any signs of use or consumption, remaining in the same condition as delivered;

•All items, including tags, manuals, and accessories that came with the product, must be included in the return.

Please note that we do not exchange products due to incorrect size choice by the customer. The dimensions of our products are clearly provided to avoid errors in selecting the appropriate size. According to the Consumer Defense Code - Article 18, we are not obligated to make exchanges or returns due to the consumer's remorse regarding color, size, model, or other similar reasons.

We emphasize that returns that do not meet the above-mentioned criteria will not be accepted.

DEADLINE FOR EXCHANGE OR RETURN REQUESTS

You have up to 30 calendar days from the receipt of the product to request an exchange or return. To initiate the process, please contact us via email at contact@latteaglobal.com, providing the following information:

•Product name;

•Order number;

•Email used for the purchase;

•Reason for the exchange or return;

•Video demonstrating the defect (if applicable).

APPROVAL PROCESS FOR EXCHANGE OR RETURN

After receiving your request, our team will review it and contact you to provide the return address.

REFUND TIMEFRAME

The refund will be issued after the confirmation of receipt of the product in our warehouse and will be processed within 30 days after the approval of the refund request. The payment method and the time for the amount to be available depend on the payment method chosen by the customer.

RETURN SHIPPING COSTS

The costs related to shipping for returning the product in cases where the reason for the return is NOT due to defects, damages, or related issues will be the responsibility of the customer.

In cases where the reason for the return is due to defects, damaged products, and related issues, the entire return process will be covered by Lattea.

REFUND OPTIONS

For purchases made by credit card, the refund may appear on up to two subsequent statements after the completion of the return process by the payment gateway. If the purchase was made by another means, the bank transfer will be made to the customer's account within 30 days after the approval of the refund request, and it will not be possible to transfer to third-party accounts.

Contact - Lattea Global - Checkout