Concord Grape Vine

All orders are final. We do not offer refunds. We do not refund shipping cost to customers to return their plants to us. By accepting nursery stock, customer accepts seller's terms and conditions of sale, which constitute the entire agreement. In no circumstance will our liability be greater than the cost paid for the customer's order.

Brighter Blooms Limited Guarantee:

We guarantee our plants to be true to type and in healthy condition. Due to the nature of buying trees and shrubs, you are buying a root system and trunk that will quickly develop into an established part of your landscape. Damaged leaves are not covered under this warranty. This is a cosmetic issue that does not affect the health of the plant. It's a natural way that trees and shrubs protect themselves when exposed to heat or darkness. Just trim off any yellow or dried leaves and new foliage should start growing.

Deciduous trees will typically have minimal, or even no branching when young. In fact, we prune branches from juvenile trees in order to promote faster growth and higher branching later. This makes for a skinnier looking tree now, but one that will be taller and properly branched out in one or two seasons.

We have been successfully shipping plants across the United States for the past eight years. It's rare that a problem occurs. But if your plant arrives in less than healthy condition, you need to notify us within five days so that we can assess the problem and try to save the plant. We can also note your order for future reference in case a complication arises. A photo of the problem is required for any claim.

If anything does happen to your plants during delivery, don't worry... we got you covered. Every plant is covered by our warranty.

We guarantee that your plants and trees will arrive Happy and Healthy. If you're not satisfied within the first 5 days of receiving, give us a call so we can help make it right! Plants are living things and will need proper care and nutrients to acclimate to their new environments. Neglect or purchasing plants that are not suitable for your growing zone or soil type are not included in this guarantee.

If you have plant issues within the first 30 days give us a call. We will review your concerns and provide you with a one-time replacement if necessary. Replacement plant shipping cost is at the customer’s expense.

Should a deciduous tree shipped dormant in the winter or spring fail to emerge from dormancy by May 30th we will guarantee it outside of the five-day notification period. You will need to contact us by May 30th so we can review and assist. We may ask for photos so we can assist in saving a plant or tree that may just be stressed due to transit.

Deciduous trees will typically have minimal, or even no branching when young. In fact, we prune branches from young trees in order to promote faster growth and higher branching later. This makes for a skinnier looking tree now, but one that will be taller and properly branched out in one or two seasons. We also shun growth regulators that can make plants look unnaturally full and chubby in the garden center, but will severely stunt their growth once planted in your yard.

Should a deciduous tree shipped dormant in the winter or spring fail to emerge from dormancy by May 30th we will guarantee it outside of the five-day notification period. You will need to contact us by May 30th so we can review and assist. We may ask for photos so we can assist in saving a plant or tree that may just be stressed due to transit.

To determine if your plant is dead or alive, scratch a small area of bark by the trunk. You can rub it with a coin or fingernail. If you see brown or black underneath, then the plant is dead. If you see green, then the plant is alive and should recover. If the time is fall through spring, the plant is likely in full or partial dormancy. If the time is during the growing season, then the leaves may have temporarily dropped as a self pruning measure. This acts as a reset switch for the plant and is normally just temporary. Live material is not covered under the warranty.

We cannot guarantee your gardening abilities, hungry animals, plants shipped out of recommended growing zones, human damage, extreme weather damage, overwatering, drought, insects, disease or poor soil conditions. Plants are living organisms that can die from a hundred different causes beyond our control. We're not a big box store that can offer plants at a loss or lure you in with unrealistic plant guarantees in order to get you to buy other merchandise. Plants are our only business. We go to great lengths to build mutual trust with our customers and guarantee that any plant we send out is culturally viable.

Should a deciduous tree shipped dormant in the winter or spring fail to emerge from dormancy by May 30th we will guarantee it outside of the five-day notification period.

Please do not plant a "poor/damaged" plant thinking you can bring it around and then call us weeks later. Call us immediately. Otherwise a plant that could be saved becomes culturally out of our control and responsibility.

Please use our Contact Us form to send your notice or claims.

Here is how to determine whether your plant is dead or alive: Scratch a small area of bark on the trunk. You can rub it with a coin or fingernail. If you see brown or black underneath, then the plant is dead. If you see green, then the plant is alive and will leaf out again. If the time is fall through spring, the plant is likely in full or partial dormancy. If the time is during the growing season, then the leaves may have temporarily dropped as a self pruning measure. This acts as a reset switch for the plant and is normally just temporary. Live material is not covered under the warranty.

We cannot guarantee your plants from damage done by poor gardening, hungry animals, plants shipped out of recommended zones, human damage, extreme weather damage, overwatering, drought, insects, disease or poor soil conditions. Plants are living organisms that can die from a hundred different causes beyond our control. We're not a big-box store, who can offer plants at a loss or lure you in with unrealistic plant guarantees in order to get you to buy other merchandise. Plants are our only business. We go to great lengths to build mutual trust with our customers and guarantee that any plant we send out is culturally viable.

Optional Purchased 1 Year Extended Warranty:

Plants can perish for many different reasons, which is why we offer a 1-year, one-time Replacement Warranty (shipping cost not included) that is available at time of checkout.

We will only require a picture to verify that your plant is in fact dead. Once we receive your picture we will promptly send you a 100% store credit for the amount of that plant.

Note: Replacement plant shipping cost is at the customer's expense.

Warranty must be purchased at the time of checkout and cannot be added after your order has been completed.