Computer Volume Regulator USB Speaker Wireless Audio Volume Controller VOL20 for PC Laptop, Easy Wired Connection, Black or Grey Wired Control Knob

Delivery Policy & Customer Information

Order Fulfilment

It is our absolute pleasure to prepare your order. As a small, independent enterprise, we pride ourselves on our attention to detail. Kindly allow a fulfilment window of 1 to 5 working days for our team to properly pack and dispatch your goods. A confirmation email, inclusive of a tracking link, will be sent to you the moment your parcel is dispatched.

Postage Rates

Standard Delivery (7-14 Working Days): £3.99. We are delighted to offer this service completely free of charge for all orders surpassing the value of £10.

Expedited Delivery (3-10 Working Days): £7.99. An excellent choice should you require your items with greater urgency.

International Shipping

We warmly welcome orders from outside the United Kingdom. Please be advised, however, that international shipping is subject to rigorous customs procedures which may invariably cause delays. It is the responsibility of the recipient to settle any subsequent import duties or local taxes levied by their respective country.

Should you require any further assistance or wish to enquire about an existing order, please do not hesitate to contact our customer care team at support@shopprimex.com.

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We have a 30-day return policy, which means you have 30 days after receiving your item to request a return. To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase. To start a return, you can contact us at support@ shopprimex.com . If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. You can always contact us for any return question at support@ shopprimex.com .

Damages and issues Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item. Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too. If more than 15 business days have passed since we’ve approved your return, please contact us at support@ shopprimex.com .

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