Compostable Bamboo & Cotton Swabs

Free Shipping Requirements

All orders of values over $70 qualify for Free Standard Shipping within the continental US. Other US orders will normally ship USPS First Class Package or USPS Priority Mail if the package is over 1 pound. Your package may be shipped via UPS if it is on the heavier end of the spectrum. We ship to the US only.

Lost, Stolen or Damaged Orders

ECOccasion is not responsible for orders which are lost, stolen, or damaged during delivery.

Package and Shipping Materials

I try to ship in the most eco-friendly way possible. All of my shipping and packing materials are plastic-free. I sometimes reuse boxes I receive from my vendors and other donors. I also use 100% recycled paper mailers and recycled post-consumer boxes, paper wrapping, 100% water-activated paper tape. Labels contain plastic, but can be recycled with most normal paper recycling.

Carbon Offset Shipping

Shipping Turnaround

ECOccasion does not guarantee on-time delivery.

Most US orders arrive in 3-7 business days. We fulfill orders within 0-2 days and you should have your order within 7 days. (There may be delays due to COVID-19 that are out of my control.) I typically am so excited to get your package to you that I ship it out the same day or the next day! The items are normally in-stock and I ship directly. If a particular product has a longer-than-average lead time, it will be noted on the product page.

You have my sincere gratitude for being concerned enough about plastic-free shipping that you read this far!

Contact - ECOccasion - Checkout

Returns Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately, we can’t offer you a refund or exchange. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. (The exception for this is Laundry Fund Laundry Detergent Sheets which you can returned open within 30 days for a refund as long as there are no more than 10 sheets missing...that's up to 20 loads.)Several types of goods are exempt from being returned. We do not accept returns of Self-Care items. Some products may irritate sensitive skin or not perform the way you had hoped. We do not accept returns if you do not like the flavor. Unfortunately, we can't accept these items back.Additional non-returnable items: - Gift cards To complete your return, we require a receipt or proof of purchase. Please do not send your purchase back to the manufacturer. Refunds (if applicable) Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days. Late or missing refunds (if applicable) If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at kristen@ecoccasion.com or 612-564-1764.Sale items (if applicable) Only clearance sale items cannot be refunded. Exchanges (if applicable) We only replace items if they are defective or damaged. (With the exception of Laundry Fund). If you need to exchange it for the same item, send us an email at kristen@ecoccasion.com and send your item to: ECOccasion, 937 139TH AVE NW, Andover MN 55304-4124, United States. Gifts If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you. If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return. Shipping To return your product, you should mail your product to: ECOccasion, 937 139TH AVE NW, Andover MN 55304-4124, United States You will be responsible for paying for your own shipping costs for returning your item unless y our return is for these order-related reasons:

•Arrived damaged (not due to damage during delivery such as rain-soaked, or dented and ripped or torn packaging.

•Didn't match the description

•Expired item

•Received the wrong item

Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. Depending on where you live, the time it may take for your exchanged product to reach you may vary. We do not replace orders which are lost, stolen or damaged during delivery. You would need to work directly with USPS or UPS.

Contact - ECOccasion - Checkout