Colostrum

Order Processing

Normal order processing can take between 1-3 business days (Monday – Friday).

Shipping Delivery

The following shipping methods are available: Standard Ground (4 – 6 business days) for domestic US shipping. Delivery times may vary for orders shipping to Hawaii or Canada.

Return Shipping

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are nonrefundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Shipping Rates

Flat Rate $6.95 Shipping for orders below $58 for US orders only, not including Hawaii or Alaska.

Free shipping for orders over $58 for US orders only, not including Hawaii or Alaska. International shipping rates apply for all international orders regardless of order value. See full international shipping policy below.

Free shipping not available for recurring subscriptions less than $58 unless specified.

International Shipping Policy

We currently ship only to Canada.

International customers are responsible for ensuring that the products ordered can be lawfully imported to your country. When ordering from MDLogicHealth.com, the recipient is the importer of record and must comply with all laws and regulations of the destination country. Orders shipped to countries outside of the United States may be subject to import taxes and customs duties levied by the destination country once a shipment enters the country.

MD Logic Health is not responsible for any customs restrictions, tariffs, or other regulations that may apply to Customs in any country. Please speak to your customs office for further information before placing an order. Any duties or taxes that may apply are your responsibility. If you have any questions, we encourage you to speak with your customs office, although we will ship any products you order to the address you provide.

The responsibility is yours to check with your country's customs office to verify that your products can clear customs. We will do our part and follow the exact directions in your order. We will ship your order to the exact address that you provide. Please keep in mind that once an order has shipped, we cannot change the address information on an international order, and errors here could cause a delivery delay or rejection. We will give you the best service and ship it very quickly at the rates that we have agreed to on our site - you pay actual shipping charges based on the weight of the package.

If for whatever reason the package is seized by Customs officials, we will not issue you a refund unless all products are returned to us in their original condition. You may be responsible for any return shipping charges. By ordering from MDLogicHealth.com, you are stating that you agree to the above disclaimer. While we rarely have problems with international shipments, if there is a problem with your order, we will work hard to find a solution as quickly as possible.

Customs policies vary widely from country to country, and we recommend contacting your local customs office for further information. If you do get charged an additional fee, the carrier will expect payment at the time of delivery. If you refuse the shipment because of these charges, if an order is rejected by customs due to item restrictions, or if the order is returned because the local post is unable to locate your address, we can refund you for the cost of the products (which does not include any shipping or return shipping fees) once the package is returned and processed by our warehouse. Please note that packages returned by customs can sometimes take a very long time to return.

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We have a 30-day return policy, which means you have 30 days after receiving your item to request a return. To be eligible for a return, your item must be in the same condition that you received it, unused, and unopened, and in its original packaging. You’ll also need the receipt or proof of purchase. To start a return, you must first contact us at customerservice@mdlogichealth.com to request to return. Items sent back to us without first requesting a return will not be accepted. Shipments refused and sent back to us without first requesting a return will not be refunded.You can always contact us for any return questions at customerservice@mdlogichealth.com .

Damages and issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item. Items shipped internationally are not eligible for exchanges.

Refunds

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.

There is a 15% restocking fee for returns.

Items shipped internationally are not eligible for returns and refunds.

Shipments refused and sent back to us without first requesting a return will not be refunded.

Gift Cards

No returns or refunds on gift cards. Cannot be redeemed for cash.

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