Cloudrest Knee Pillow™

PRIVACY POLICY

At Velura, your privacy is important to us. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, make a purchase, or interact with us in any way.

By using our website, you agree to the terms outlined in this Privacy Policy.

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Information We Collect

We may collect the following types of information:

Personal Information: name, email address, shipping and billing address, phone number, payment details

Order Information: products purchased, order history, transaction details

Technical Information: IP address, browser type, device information, geographic location, cookies, and browsing behavior

Communication Data: emails, chats, or messages you send us

We only collect information that is necessary to provide you with our services and improve your experience.

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How We Use Your Information

We use the information we collect to:

Process and fulfill your orders

Send order confirmations, shipping updates, and customer service messages

Improve our website, products, and services

Send marketing emails (only if you have opted in)

Prevent fraud and ensure secure transactions

Comply with legal obligations

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Sharing Of Your Information

We do not sell, trade, or rent your personal information.

We may share your information only with:

Trusted service providers (e.g., shipping carriers, payment processors, email platforms) who help us operate our business

Legal authorities, if required by law or to protect our rights

All third parties we work with are required to maintain strict confidentiality and use your data only for the purposes we specify.

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Cookies

Our website uses cookies and similar technologies to:

Ensure our website functions properly

Analyze traffic and user behavior

Personalize your shopping experience

Deliver relevant advertising

You can control or disable cookies through your browser settings at any time. Please note that some parts of our website may not function correctly if cookies are disabled.

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Data Security

We take the security of your personal data seriously and use industry-standard measures to protect it, including:

SSL encryption

Secure payment processing

Access restrictions

Regular security audits

While we work hard to protect your information, no method of transmission over the Internet is 100% secure.

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Data Retention

We retain personal information only as long as necessary to:

Provide our services

Comply with legal obligations

Resolve disputes

Enforce our agreements

You may request deletion of your personal data at any time (see "Your Rights" below).

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Your Rights

Depending on your location, you may have the right to:

Access the personal data we hold about you

Request corrections to your data

Request deletion of your data

Withdraw consent to marketing communications

Object to certain uses of your data

Request a copy of your data (data portability)

To exercise any of these rights, please contact us at:

support@velura-sleep.com

We will respond within 30 days.

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Marketing Communications

If you have subscribed to our newsletter or marketing emails, you can unsubscribe at any time by clicking the "unsubscribe" link at the bottom of our emails.

We will never send you promotional emails without your consent.

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Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these sites. We encourage you to review their privacy policies before providing any personal information.

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Children's Privacy

Our website and products are not intended for children under the age of 16. We do not knowingly collect personal information from minors. If we learn that we have collected data from a child, we will delete it immediately.

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Changes To This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Any changes will be posted on this page with a new "Last Updated" date. We encourage you to review this policy regularly.

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Contact Us

If you have any questions about this Privacy Policy or how we handle your data, please contact us:

Velurasupport@velura-sleep.com

We are here to help.

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Thank you for trusting Velura with your privacy. Your comfort — and your peace of mind — always come first.

Contact - Velura-Sleep - Checkout

At Velura, we stand behind the quality and craftsmanship of every pillow we ship. Because sleep is deeply personal, we offer a fair, transparent, and buyer-friendly refund policy designed to give you complete peace of mind.

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120-Night Comfort Guarantee

We believe that finding the right pillow takes more than a few nights — it requires real adjustment time. That is why every Velura pillow comes with a 120-Night Comfort Guarantee.

If you are not satisfied with your purchase within 120 days of receiving your order, you are eligible for a full refund under the terms outlined below.

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Eligibility

To qualify for a refund, the following conditions must be met:

The request is made within 120 days of delivery

Proof of purchase (order number or receipt) is provided

The item is in clean, undamaged, and resellable condition

Only pillows purchased directly through our official Velura store are eligible

Items purchased through third-party sellers or unauthorized resellers are not covered under this policy.

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How To Request A Refund

To initiate a refund, please contact our customer support team at:

support@velura-sleep.com

Include the following in your message:

Order number

Reason for return

A short description or photo (optional, but helps us improve)

Our team will respond within 1–2 business days with your return instructions.

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Return Shipping

Customers are responsible for return shipping costs unless the item arrived defective or damaged

We recommend using a trackable shipping service to ensure safe delivery of your return

Once we receive and inspect your return, we will notify you of the approval status of your refund

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Refund Processing

Approved refunds are processed to your original payment method within 5–10 business days after we receive the returned item.

Please note:

Original shipping fees are non-refundable

Sale or discounted items may be refunded at the sale price only

Refunds may take an additional 3–5 business days to appear on your bank statement depending on your provider

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Damaged Or Defective Items

If your Velura pillow arrives damaged or defective, please contact us within 7 days of delivery with clear photos and your order number. We will offer either a free replacement or a full refund, including return shipping.

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Exchanges

We currently do not offer direct exchanges. If you would like a different product, please request a refund and place a new order.

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Contact Us

For any questions about your order, refund, or return, please reach out to our customer care team:

support@velura-sleep.com

We aim to respond within 24 hours during business days.

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Thank you for choosing Velura. Your comfort is our promise.

Contact - Velura-Sleep - Checkout