Mellow CloudAlign™ Pillow

Shipping PolicyWe’re excited to ship your package to you! Please read below for important information about our shipping process.

Order ProcessingAll orders are processed within 1-3 business days (Monday–Friday, excluding holidays).

You’ll receive a confirmation email with tracking details once your order ships.

Delivery TimesStandard Shipping: 7-14 business days (varies by location)

Please keep in mind that delivery times are estimates and may be affected by external factors like customs processing or carrier delays.

Shipping CostsShipping fees are calculated at checkout based on your shipping address.

Free shipping may be available during special promotions — keep an eye out!

International OrdersWe ship worldwide 🌍!

Please note that international shipments may be subject to customs fees, duties, or taxes, which are the responsibility of the customer.

Tracking Your OrderYou will receive a tracking link via email once your order ships.

If you don’t see it, be sure to check your spam/junk folder.

Incorrect Addresses & Delivery IssuesDouble-check your shipping address before submitting your order — we are not responsible for packages delivered to incorrect addresses.

If your package is delayed, lost, or damaged, please contact us at muzishileo1995@gmail.com and we’ll do our best to assist you.

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We have a 30-day return policy, which means you have 30 days after receiving your item to request a return. To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase. To start a return, you can contact us at muzishiservice@gmail.com . If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. You can always contact us for any return question at muzishiservice@gmail.com .

Damages and issues Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item. Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too. If more than 15 business days have passed since we’ve approved your return, please contact us at muzishiservice@gmail.com.

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