Cleon Medium+ Sectional Sofa

DPG offers three (3) delivery options:

Standard Delivery - Smaller items will be shipped with a parcel carrier (UPS/Fedex/DHL/TNT/USPS) and larger items will be shipped by a freight company. For freight deliveries:

•Residential addresses will have delivery to the threshold of your building (garage/inside the front door for single family homes or the lobby for apartment/condo complexes). You will receive a phone call when your items are in your local area and will be provided options for a delivery window during normal business hours (Monday-Friday 9am-5pm). Items will be removed from pallets, but will not be unboxed or removed from other protective packaging such as cardboard boxes or shrink wrap

•Commercial addresses will have delivery to a loading dock or inside the entrance to the business. You may not receive an appointment call unless DPG is notified this is necessary at the time of order

White Glove Delivery - We will deliver your items to any room of your choice in your address and remove all packaging. No assembly will be performed. You will receive a phone call when your items are in your local area and will be provided options for a delivery window during normal business hours (Monday-Friday 9am-5pm). Smaller items may not be eligible for White Glove deliveries. If you paid for White Glove delivery and your item is not eligible, we will refund you the delivery upgrade fee.

White Glove + Assembly Delivery - We will deliver your items to any room of your choice in your address, remove all packaging, and perform any necessary assembly. You will receive a phone call when your items are in your local area and will be provided options for a delivery window during normal business hours (Monday-Friday 9am-5pm). The delivery team will not affix any items to walls or ceilings, connect or disconnect electrical equipment, or hang mirrors, wall art, or wall mounted shelving. Smaller items may not be eligible for White Glove + Assembly deliveries. If you paid for White Glove + Assembly delivery and your item is not eligible, we will refund you the delivery upgrade fee

Please note that weekend appointments, deliveries outside normal business hours, or requests for specific delivery times (if they are available in your area) will incur an additional charge and need to be quoted and paid for prior to delivery. Rescheduling of delivery appointments with less than 48 hours of advanced notice may also be subject to additional fees. Please contact us for further information.

Order Cancellation: DPG does not accept cancellations on any order after 24 hours have passed since the order was placed (the time stamp on your order confirmation email)

Returns: Custom / made-to-order and other special orders are generally non-returnable.*

For orders that are returnable:

•You may return your order within 30 days of your receipt of merchandise for a refund of the purchase price less a 20% restocking fee.

•The return shipping costs are the responsibility of the customer and we recommend that all return shipments be insured.

•Note that all returns must be in new condition and in the original packaging.

•All returns require a pre-authorization known as an “RMA”. Contact us to receive an RMA document.

Outlet and Showroom Items are considered final sale and cannot be cancelled or returned.

*DPG will allow returns on custom/ made-to-order items at our discretion