Chirp® Contour Decompression Table – Advanced Spinal Stretch & Relief

Last updated: January 1, 2025

1. Order Processing

1.1 Orders will be processed within 24-36 hours during our regular store hours. Orders placed outside store hours will be processed the following business day. 1.2 Processing times may vary depending on product availability.

2. Shipping and Delivery

2.1 Delivery times and shipping costs vary based on the selected shipping method and destination. 2.2 Orders will be delivered to the shipping address provided at checkout. It is the customer’s responsibility to ensure the accuracy of this address. 2.3 Some orders may require a signature upon delivery.

3. Shipping Issues

3.1 If a package is returned due to an incorrect address, unclaimed delivery, or relocation, the customer is responsible for the return shipping costs. 3.2 If an order has not been received within 10 days of confirmation, customers should contact us for support. 3.3 If a delivery discrepancy or damage occurs, customers must notify us within 14 days of receipt.

4. Partial Shipments

4.1 If we are unable to fulfill an entire order at once, we may deliver in installments at no additional cost. If the customer requests separate shipments, additional shipping fees may apply.

5. Cancellation and Refunds

5.1 Customers may cancel an order before fulfillment without charge. 5.2 If an order is canceled after shipping, customers are responsible for return shipping costs. 5.3 Refund processing times vary based on the payment method used.

For additional questions, please contact our customer service team at +1 212 683 3838 or email us at help@pasteurpharmacy.com .

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Last updated: January 27, 2026

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

1. Eligibility for Returns

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging.

To initiate a return, log in to your account and start your return process. Kindly note that all returns should be sent to the following address: 53 East 34th St, New York, NY, 10016.

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

For any return questions, contact us at help@pasteurpharmacy.com .

2. Damages and Issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you receive the wrong item so that we can evaluate the issue and make it right.

3. Exceptions / Non-Returnable Items

Certain types of items cannot be returned, such as:

Custom products (such as special orders or personalized items)

Personal care goods (such as beauty products)

Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

4. Exchanges

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

5. European Union 14-Day Cooling Off Period

Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. Your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

6. Refunds

We will notify you once we’ve received and inspected your return and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund.

If more than 15 business days have passed since we’ve approved your return, please contact us at help@pasteurpharmacy.com .

For additional inquiries, please contact our customer support team at help@pasteurpharmacy.com .

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