Chinook Power Headrest Zero Gravity Reclining Sofa Collection

White Glove Delivery

Our white glove delivery is available for all items. This item will be delivered by a white glove freight carrier. White glove carriers provide the customer with many benefits through the delivery process. Unlike common freight carriers, white glove delivery service consists or a trained two person team that will assist in helping move your order from the truck into your home. There are many levels of White Glove Delivery. We have chosen the highest level of service available for our customers. This option includes: assembling the items, call ahead scheduling, the set up inside of your home and removal of all debris and boxes.

Delivery ETAs

Outlined are estimated delivery times based on "normal" shipping scenarios for each product.

•In-Stock (Quick Shipping) Items: 2 to 4 weeks

•Custom Stressless/Fjords Recliners: 20+ weeks

•Natuzzi: 16+ weeks

•All other brands: Anywhere from 12 to 20 weeks

You Can Always Call or Email Us with Questions or Concerns! 215-631-1500 (10:00 - 5:00 EST)

Delivery Terms:

White Glove Delivery (WG):

•Appointment Scheduling• Unpacking• Placement of furniture in consignee’s room of choice;

•• Walkup included up to 2 flights of stairs;• Up to 30 minutes of on-site light assembly included;

•• Removal of Debris;• Adult’s Signature required.

Waiting Time

Delivery team will always confirm delivery time frame with customers 24 hours prior to leaving and also calls the customer 30 minutes ahead of arrival. However, upon arrival if the customer is not at home, the driver notifies the customer of his arrival. If the customer asks for the driver to wait as he/she is nearby and needs few minutes to reach his/her home; The driver will wait for 15 minutes at no additional cost. However, any waiting time after the first 15 minutes will be charged. Driver will not wait for any customer for more than 30 minutes. (per 15 minutes - $50)

Additional Assembly Time.

White Glove service levels include light assembly of up to 30 minutes at no additional cost. In case of large shipments 30 minutes may not be enough to assemble all items, thus additional assembly time will be charged. (per 20 minutes - $50)

Missed Delivery Appointment All delivery appointments are confirmed with customers before leaving the warehouse. If a delivery could not be completed because of customer’s non-availability, 50% of applicable Delivery Fee will be charged.

More Information Regarding Delivery

What Is Included in Residential White Glove Delivery?

Residential White Glove Delivery includes all pre-assembly of the furniture, safe & insured transportation of the furniture, in-home set up of the furniture, removal of any debris (cardboard, protective plastics, foam, etc) from your home.

What Else Should I Know to Prepare For My Delivery?

Removal or rearrangement of preexisting furniture is not allowed by our delivery team. The area for the "in-home setup" should be prepared for our delivery team ahead of the delivery. Please call us before the delivery date if you think this may be an issue. If there are any unusual layouts or obstacles in your home, such as, narrow door ways, narrow hallways, non first floor deliveries, elevators, scheduling, security arrangements or anything else not mentioned here that could make delivery more difficult, please call and let us know as soon as possible. Most of these difficulties can be eased with preparation.

What is in the Fine Print?

Products shipped from overseas can be held at port for inspection and could delay the shipment up to 2 weeks. While this is uncommon, it is something we cannot control. The estimated delivery times do not guarantee your items will be delivered in that time frame, however, we will notify you if a delay is inevitable. Delivery of larger items (Ex: Recliners, Sofas, Sectionals etc) will be done via Residential White Glove Delivery. The lead time will vary depending on your proximity to our showroom. You can call us or email at anytime for an update on your order. We are here to help you! If you have a concern or question, just give us a call and one of our leather experts will be happy to assist you.

Damaged Freight or Shipment

In the highly unlikely event that freight is damaged, our customers should do the following:

1. Inspect the carton, packaging, box, and shipping materials. Note any damage that may appear and take pictures if possible.

2. Open the package and inspect the product you ordered for damage. Do a thorough investigation of the products you ordered and note any damage that could have occurred during shipment. Take pictures if possible. It is the customer's responsibility to ensure damage did not occur upon delivery. If you need to sign for the package or delivery, have the driver note that the item was damaged.

3. Contact us by calling us. If we are unable to answer your call, please send us an email and explain the damage you saw on the delivery. Please do this within 24 hours to avoid any issues with reporting a delivery claim.

4. We will assist you with a freight damage claim, refund, and reordering of your product.

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Leather Expressions Refund policy

Exchange/Cancelation Policy

LJ ERDMAN & SON (dba Leather Expressions and LeatherExpressions.com) does not accept the return of any custom* or in-stock ordered product.

* Some products require special ordering from manufacturers in colors and finishes our customers choose themselves. Due to the very specific and special-order nature of these products we are unable to accept exchanges or cancellations for these items.

It is very important to double check the size and colors needed prior to order . If color is very important to your order, we highly recommend ordering samples prior to placing your order. Because leather is a natural product, some variation in grain pattern and wrinkling is expected. This is not considered a defect and cannot be returned, exchanged, or replaced.

Leather Expressions reserves the right to refuse any return, exchange, or cancellation for any reason.

EXCHANGES:

In certain cases, you may be able to exchange non-custom products (in stock items) for any in stock item. Additional pickup/delivery fees will apply. Restocking fee of 35% will apply to all exchanges. Shipping is non-refundable/creditable. Approval exchange is entirely at discretion of Leather Expressions.

RETURNS:

All products are non-refundable and non-exchangeable. Non-custom products are non-refundable. Returned items are subject to a restocking fee of up to 35%. Return shipping fee will apply. Shipping is non-refundable.

CANCELLATIONS:

Customers have 3 days to cancel an order. All orders that are canceled prior to being entered into production or shipping will be refunded less 10% plus a processing fee.

CHARGEBACKS - ZERO TOLERANCE:

Any attempt to reverse a credit card charge, before or after the delivery of the order will result in the cancelation of the order. The chargeback will be contested, and the person/company on the billing information will be sent to a collection’s agency.

In some cases, the person/company on the billing information will be sent to claims court in the locality of that person/company's billing address. "Friendly Fraud" is theft and will be treated as such.

After a chargeback, our company will no longer work with you on the existing order or any future orders.

Please email us if you would like to cancel or change your order.

*Any product defects will be covered under “Warranty Information”.

Warranty Information

All of our products have a "no hassle" guarantee. That means any product purchased from Leather Expressions has the full support of each manufacturer and their associated product warranties. We are an authorized dealer for each of our manufacturers' products and in most cases have had long term relationships with them. Our suppliers value our business and work with us on your behalf to satisfy any warranty claims should they ever arise. Please call us at 215-631-1500 to file a warranty claim or email us at EMAIL ADRESS

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