Chimpanzee

At TheMiniBlock.com, we are committed to delivering your orders as quickly and efficiently as possible. Please review our shipping policy below:

Shipping Method

•All orders are shipped from California using USPS Standard Delivery.

•We only ship within the United States.

Shipping Fees

•We charge a flat $5 shipping fee for all orders.

•Orders of $25 or more receive free shipping.

Processing Time

•Orders are processed within 1-2 business days.

•You will receive a notification once your order has been shipped.

Delivery Time

•Standard delivery typically takes 3-7 business days, depending on your location.

Tracking Your Order

•Once your order has shipped, you will receive an email with tracking information so you can monitor your shipment.

Contact Us

•If you have any questions about your order or our shipping policy, please contact us at CustomerService @theminiblock.com .

Thank you for shopping with us at TheMiniBlock.com!

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We have a 30-day return policy, which means you have 30 days after receiving your item to request a return. To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase. To start a return, you can contact us at customerservice@theminiblock.com with a copy of your proof of purchase. Please note that returns will need to be sent to the following address at your cost: 4961 Windplay Dr, El Dorado Hills, CA 95762 If your return is accepted, we’ll send you instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. You can always contact us for any return questions at customerservice@theminiblock.com.

Damages and issues Please inspect your order upon reception and contact us immediately if the item is defective or damaged or if you received the wrong item so that we can evaluate the issue and make it right. For defective or incorrect items, we will cover the cost of return shipping.”

Exceptions / non-returnable items Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item. Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds We will notify you once we’ve received and inspected your return, and let you know if the refund was approved. If approved, you’ll be automatically refunded on your original payment method. Please allow 10-15 business days for the refund to appear in your account. If more than 15 business days have passed since we’ve approved your return, please contact us at marketing@theminiblock.com.

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