Cherry Blossom

Effective Date: June 30, 2025Last Updated: June 30, 2025

Shipping Schedule

Due to the perishable nature of our frozen products, we ship orders Monday through Wednesday only to ensure timely delivery. Some orders may ship Thursday if delivery is scheduled for Friday or Saturday.

Processing Time: Orders typically ship within 1-2 business days of being placed.

Shipping Area

We currently ship to the continental United States only (lower 48 states). We do not ship to Alaska, Hawaii, or international destinations.

Shipping Methods

All orders ship via:

•UPS Ground

•UPS 2nd Day Air (to select locations)

Delivery Time: 1-3 business days from ship date.

Order Requirements

Minimum Order: 7 items required for all shipments

Free Shipping: 15+ items qualify for free shipping

Frozen Delivery Guarantee

Your products are shipped with dry ice and insulated packaging to ensure they arrive frozen. If products arrive thawed due to shipping delays or carrier issues, contact us immediately for a replacement or refund.

Shipping Restrictions

We may be unable to ship during:

•Extreme weather conditions

•Holiday periods when carriers have delays

•Areas experiencing delivery service disruptions

We'll notify you if your order is delayed due to these conditions.

Delivery Requirements

•Products should be transferred to freezer storage on the day of delivery

•Follow all dry ice safety instructions included with your shipment

Contact Us

Questions about shipping? Contact us:

Frozen Garden, LLCEmail: info@thefrozengarden.comPhone: 219-286-3578

This shipping policy may be updated periodically. Changes will be posted on our website with a new effective date.

Contact - Frozen Garden - Checkout

Effective Date: June 30, 2025Last Updated: June 30, 2025

No Returns Policy

Due to the perishable nature of our frozen food products and food safety regulations, we do not accept returns of any products once they have been shipped from our facility. This policy protects both our customers and our business by ensuring food safety and maintaining the quality standards you expect from Frozen Garden.

Why We Don't Accept Returns

Food Safety: Once frozen products leave our controlled environment, we cannot guarantee they've been stored at proper temperatures

Perishable Nature: Our products are made with real, whole ingredients without preservatives and have limited shelf life

Quality Assurance: We cannot verify the condition or safety of returned perishable items

Health Regulations: Food safety laws prohibit the resale of returned perishable food products

Our Satisfaction Guarantee

While we don't accept returns, we stand behind the quality of our products and want you to be completely satisfied with your Frozen Garden experience.

We'll Refund or Replace When:

•Products arrive thawed or spoiled

•Items are damaged, missing, or wrong

•Orders are delayed more than 2 weeks from the order date

•Products don't meet our quality standards

•We ship the wrong items or make billing errors

Note: Refunds may be partial (for missing items) or full (for complete order issues) depending on the situation.

How to Report Issues

Contact us immediately if there's a problem:

Email: info@thefrozengarden.com

Phone: 219-286-3578

Response Time: Within 1 business day

Please Include: Your order number, description of the issue, and photos if applicable.

Refund Process

Full Refunds Include:

•Product cost + shipping (when the issue is our fault)

•Processed to your original payment method

•Credit cards: 3-5 business days

•PayPal: 5-10 business days

Your Options:

•Full refund to original payment method

•Product replacement

What We Don't Cover

Refunds are not available for:

•Taste preferences (consider ordering just our 7-item minimum to start if you're trying us for the first time)

•Customer storage issues after delivery

•Products that thaw due to power outages or freezer problems

•Normal shipping delays within our delivery window

Our Shipping Standards

We ship Monday-Wednesday only with dry ice and insulated packaging to ensure products arrive frozen. Delivery takes 1-3 business days to the continental US.

Your Part: Be available to receive your delivery and transfer products to your freezer on the day they are delivered.

Special Cases

Subscriptions: We'll pause your subscription while resolving any quality issues.Gifts: Refunds go to the purchaser; replacements can be sent to recipients.Bulk Orders: Contact us directly for custom solutions.

Contact Us

Frozen Garden, LLC2901 Cascade Drive, Unit B, Valparaiso, IN 46383Email: info@thefrozengarden.com | Phone: 219-286-3578

We believe in real customer service with real people. If you're not happy, we want to fix it.

This policy may be updated periodically. Changes will be posted on our website with a new effective date.

Contact - Frozen Garden - Checkout