Chaddock Studio C Ottoman

Does OwnKoti ship to my country?

We ship to almost every country in the world, except for the following countries due to shipping restrictions. We regret this and are continuing to work on it.

Some states of BrazilIndonesiaCubaIranSudanSyriaVenezuelaArubaWallis & FutunaGreenlandJerseyBermudaFalkland IslandsGeorgiaIcelandIndiaMaltaMoroccoNew Caledonia

2. How long will it take for my order to arrive?

Total delivery time = processing time + shipping time

(Does not include customs delays, weekends, holidays, and unforeseen circumstances)

Processing time: 28-42 business days

Standard shipping time: 28-42 business days

3. How can I track my order?

Once your order has been shipped, we will send you an email with the relevant information. You can then track your order at https://www.17track.net/en. Please allow 1-2 business days for tracking information to become available.

4. What if the package doesn’t arrive?

If you haven’t received your package 60 days after shipment, please contact us at sales@ownkoti.de. We will either send you a new one or issue a full refund.

5. Order Confirmation

Immediately after placing your order, you will receive an order confirmation email with a summary of your order, as well as your shipping and billing details.

6. Processing

Once your order has been confirmed, we will prepare your items for shipment. Items marked „Ship in 24 hours“ are in stock and will be shipped the next business day. Other items may have a processing time of 28-42 business days. While we work hard to ensure your order is prepared for shipment as quickly as possible, some items may have a longer processing time due to low product availability. In such cases, you will be notified of the delay via email.

7. Shipping

You can get free shipping on orders.

8. Shipping Confirmation

Once your order has been shipped, you will receive a shipping confirmation email informing you that your items have left our warehouse. Details of the items included in the shipment, as well as a tracking number, will be included in the email.

To track your package, simply click on the provided link. Please note that it can sometimes take 1-2 business days for the shipping company to update the shipment status, and your tracking link may not work immediately. If your order contains multiple items, they may be split into different packages, which will be shipped on different days. You will receive a separate shipping confirmation for each shipment.

9. Delivery Day

On the day your package is scheduled for delivery, you will receive a text message notification informing you that your delivery is on its way.

10. Do I have to pay taxes?

Each country has its own customs rules and regulations. Please contact your local customs office for further information. In the rare event that import duties or taxes are levied, the customer is responsible for their payment.

11. Undelivered Shipment

If you are not available to receive your shipment, you can contact your delivery driver to arrange redelivery.

Please contact us as follows:

Email: sales@ownkoti.de

Contact - Ownkoti - Checkout

If the items you purchased do not meet your expectations, including defective, damaged, or not-as-described products, you can return them for a refund. Please attach photos of the received item to your email when contacting our service team to initiate a return. This will help us improve our service and process your return request as quickly as possible.

Customers have 14 days from the date of receipt to change their mind and return the items. You can request a return by contacting us at sales@ownkoti.de. Upon receipt of the returned item, sales@ownkoti.de will issue a refund to the customer’s account.

Return shipping costs: The buyer is responsible for the cost of return shipping or exchanges. Shipping costs are non-refundable. If you receive a refund, the return shipping costs will be deducted from your refund.

Return requirements:

1. Items must be returned unused, undamaged, and in their original packaging.

2. The return address is the address provided in the customer service email: sales@ownkoti.de.

3. Please include your name, phone number, address, and a receipt or proof of purchase. Please do not return your purchase to the manufacturer.

4. Additional non-refundable items: Gift cards

Refunds (if applicable)

Once your return has been received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If your refund is approved, it will be issued to the original payment method within 1 week.

The original shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Delayed or Pending Refunds (if applicable)

If you have not yet received a refund, please check your bank account again. Then contact your credit card company. It may take some time for your refund to be officially processed. After that, contact your bank. There is often a processing time before a refund is posted.

If you have done all of this and you still haven’t received your refund, please contact us at sales@ownkoti.de.

Sale Items (if applicable)

Only regular-priced items are eligible for a refund. Unfortunately, sale items cannot be refunded.

Exchanges (if applicable)

We only replace items if they are defective or damaged. If you would like to exchange your item for the same item, please email us at sales@ownkoti.de.

Shipping

You are responsible for paying the shipping costs for returning your product. Return shipping costs are non-refundable. If you receive a refund, the return shipping cost will be deducted from your refund.

Depending on where you live, the time it takes for your exchanged product to arrive may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing insurance. We cannot guarantee that we will receive your returned item.

Please contact us via email: sales@ownkoti.de

Contact - Ownkoti - Checkout