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Order Processing Time

All orders are processed within 1–3 business days. Please note that orders are not processed or shipped on weekends or public holidays.

During periods of high demand, order processing and shipment may experience delays of a few additional days. We kindly ask that you allow extra transit time for your delivery. If there is a significant delay with your order, we will notify you by email or telephone.

Domestic Shipping Rates and Estimates

Shipping costs are calculated and displayed at checkout. We currently offer the following shipping option:

Standard Insured Shipping: 7–15 business days

International Shipping

Shipping fees for international orders are also calculated and displayed at checkout.

Please note that international shipments may be subject to import duties, taxes, customs fees, or other charges imposed by the destination country. These fees are the responsibility of the recipient.

Shipment Confirmation & Order Tracking

Once your order has been shipped, you will receive a Shipment Confirmation email with your tracking number(s).

Tracking information typically becomes active within 2–3 days after dispatch.

Customs, Duties, and Taxes

Our company is not responsible for any customs duties, taxes, tariffs, or other charges applied to your order.

All fees imposed during or after shipping, including customs duties and taxes, are the sole responsibility of the customer.

Damages

We are not liable for products that are damaged or lost during shipping.

If your order arrives damaged, please contact the shipping carrier directly to file a claim. We recommend keeping all packaging materials and damaged items before submitting your claim.

Shipping to P.O. Boxes or BFPO Addresses

We ship to addresses within the United Kingdom, including England, Scotland, Wales, Northern Ireland, and BFPO locations.

Please note that deliveries to these addresses may require additional transit time.

Lost or Stolen Packages

We are not responsible for packages that are lost or stolen after they have been confirmed as delivered to the address provided at checkout.

Upon request, we will provide delivery confirmation details, including tracking information, delivery date, and carrier details, to assist you in contacting the shipping provider.

Returns and Refunds

For full details regarding returns and refunds, please refer to our Return Policy.

Thank you for choosing to shop with us!

Email: support@clovermart.com

Company Name: ONDIRA COMMERCE PTE. LTD.

Address: 3 COLEMAN STREET, #03-24, WYNDHAM SINGAPORE, PENINSULA SHOPPING, COMPLEX, SINGAPORE 179804

We will reply to emails within 12 hours during working/business days.

Contact - CloverMart - Checkout

We offer a 30-Day Return Policy, which means you have 30 days from the date of delivery to request a return.

To be eligible for a return, your item must be in the same condition as when you received it. The item must be unworn or unused, with the original tags attached, and returned in its original packaging. A receipt or proof of purchase is also required.

To start a return, please contact us at: support@clovermart.com

If your return request is approved, we will provide detailed instructions on how to send your item back for a refund.

Please note that items returned without prior authorization will not be accepted.

For any return-related questions, you may contact us anytime at support@clovermart.com

Damages And Issues

We kindly ask that you inspect your order as soon as it arrives.

If your item is defective, damaged, or incorrect, please contact us immediately so we can review the issue and help resolve it promptly.

Exceptions / Non-Returnable Items

Certain items are not eligible for return, including but not limited to:

Perishable goods, such as food, flowers, or plants

Custom or personalized items

Personal care products, such as beauty items

We also do not accept returns for:

Hazardous materials

Flammable liquids or gases

If you are unsure whether your item qualifies for a return, please contact us for clarification before submitting a request.

Additionally, we are unable to accept returns on:

Sale items

Gift cards

Exchanges

The fastest way to receive a replacement item is to return the original item first. Once your return has been approved, you may place a new order separately.

Please ensure the returned item meets all eligibility conditions:

Unused and unworn

With tags attached

In its original packaging

Includes proof of purchase

Refunds

Once your return has been received and inspected, we will notify you of the approval status of your refund.

If approved, your refund will be issued to your original payment method within 10 business days.

Please note that processing times may vary depending on your bank or credit card provider.

If more than 15 business days have passed since your refund was approved and you have not received it, please contact us at support@clovermart.com

Email: support@clovermart.com

Company Name: ONDIRA COMMERCE PTE. LTD.

Address: 3 COLEMAN STREET, #03-24, WYNDHAM SINGAPORE, PENINSULA SHOPPING, COMPLEX, SINGAPORE 179804

We will reply to emails within 12 hours during working/business days.

Contact - CloverMart - Checkout