Carson Sofa

📦 Shipping Policy

Effective Date: April 27, 2025

Thank you for shopping with Contempo Furniture. We are committed to delivering your furniture safely and efficiently. Please review our shipping policy to understand our processes and what to expect with your order.

🛠️ Order Processing

Processing Time: Orders are processed within 2–4 business days after payment confirmation.

Business Days: Our business days are Monday through Friday, excluding holidays.

Order Cut-Off: Orders placed after 2 PM PST will be processed the next business day.

🚚 Shipping Methods & Delivery Options

We offer the following shipping options:

Freight Shipping (Large Furniture):

Delivery Time: 7–14 business days.

Service: Curbside delivery; the carrier will contact you to schedule a delivery window.

White Glove Delivery (Optional Upgrade):

Service Includes: In-home delivery, assembly, and packaging removal.

Availability: Select locations; additional fees apply.

Scheduling: Our team will coordinate with you to arrange a convenient delivery time.

🌍 Shipping Areas

Domestic Shipping: We ship to the contiguous United States.

Exclusions: Currently, we do not ship to Alaska, Hawaii, U.S. territories, or international destinations.

Remote Areas: Deliveries to remote or hard-to-reach locations may incur additional fees. We will contact you prior to shipment if this applies.

📦 Packaging & Handling

Packaging: All items are securely packaged to prevent damage during transit.

Handling Time: Additional handling time may be required for custom or made-to-order items.

📬 Tracking Your Order

Tracking Information: Once your order ships, you will receive an email with tracking details.

Order Status: You can check your order status at any time by logging into your account on our website.

📞 Delivery Appointments

Freight & White Glove Deliveries: The carrier will contact you to schedule a delivery appointment.

Missed Appointments: Missed delivery appointments may result in rescheduling fees.

🚫 Delivery Restrictions

PO Boxes: We cannot ship to P.O. Boxes.

Access Limitations: Please inform us of any delivery restrictions (e.g., narrow roads, gated communities) at the time of order to ensure smooth delivery.

📦 Damaged or Missing Items

Inspection: Please inspect your order upon delivery. If you notice any damage or missing items, note it on the delivery receipt and contact us within 5 calendar days.

Reporting Issues: Email us at contempofurnitures@gmail.com with your order number and photos of the issue.

🔄 Returns & Exchanges

For information on returns and exchanges, please refer to our Return Policy .

📬 Contact Us

If you have any questions or need assistance, please contact us:

Email: contempofurnitures@gmail.com

Phone: 408-216-0770

Address: 405 E. Santa Clara St., San Jose, CA, 95113, US

Note: This shipping policy is subject to change without prior notice. Please review it periodically for any updates.

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We have a 30-day return policy, which means you have 30 days after receiving your item to request a return. To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase. To start a return, you can contact us at contempofurniture@gmail.com . Please note that returns will need to be sent to the following address: [INSERT RETURN ADDRESS] If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. You can always contact us for any return question at contempofurniture@gmail.com .

Damages and issues Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item. Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too. If more than 15 business days have passed since we’ve approved your return, please contact us at contempofurniture@gmail.com.

Refund Policy

ReturnsWe accept returns within 30 days of delivery. To be eligible for a return:

Items must be in their original condition, unused, and in original packaging.

A 15% restocking fee will be deducted from your refund.

Customers are responsible for return shipping costs.

We do not offer final sale items; all items are eligible for return under the conditions outlined above.

Return ProcessTo initiate a return:

Contact our customer service team at contempofurnitures@gmail.com within 14 days of delivery.

Provide your order number and reason for return.

Once approved, ship the item back to us using a trackable shipping method.

RefundsUpon receiving and inspecting the returned item:

Approved refunds will be processed to your original payment method within 5–7 business days.

Shipping costs are non-refundable.

Damaged or Defective ItemsIf you receive a damaged or defective item:

Contact us immediately at contempofurnitures@gmail.com.

Provide photos of the item and packaging.

We will arrange for a replacement or refund as appropriate.

Contact - Contempo Furniture - Checkout