Carrot Bubbles

Order Processing

All orders are processed in the order they are received and fulfilled directly from the sales floor of our Mobile, Alabama storefront.

•Orders are typically processed same day or next business day

•During large sales or holiday periods, processing may take up to 3 business days

•Orders that include monogrammed items require 7–10 business days to process

Pre-order items are processed separately and ship once they arrive in-store

Business days are Monday through Friday. Orders are not processed or packed when our Mobile store is closed.

Shipping Methods & Delivery Times

We offer the following shipping options at checkout:

Standard Shipping (USPS): 5–10 business days

Express Shipping (UPS): 2–3 business days

Overnight Shipping (UPS): 1 business days

Delivery timeframes begin after your order has been processed and shipped. Please note that carriers may experience delays during holidays, high-volume, or bad weather seasons, which are outside of our control.

Shipping Rates

Shipping rates are flat rate based on weight and calculated at checkout:

Standard: $10–$15

Express: $20–$25

Overnight: $45–$60

We offer free standard shipping on orders over $300.

•This offer is not valid during sales when discount codes are used

•Free shipping applies to U.S. orders only

Orders that contain only pre-order items qualify for free standard shipping with no minimum purchase required.

Maileg Shipping Restrictions

Due to brand regulations:

•Maileg products cannot be shipped to Hawaii, Ohio, or Pennsylvania

•Maileg shipping rates are:

Standard: $10–$25

Express: $15

Overnight: $40

•Express and Overnight shipping are only available for Maileg orders under 2 lbs

In-Store Pickup & Local Delivery

We offer convenient local options:

In-Store Pickup (Mobile, AL)

•Typically ready same business day

•You will receive a notification when your order is ready

Delivery to Tiny Town Fairhope

•Orders are delivered to Tiny Town Fairhope for pickup

•Please allow approximately 1 week for delivery

•You will be notified once your order is ready for pickup

Please note:Items marked as in-store pickup only must be picked up at our Mobile location.

Pre-Orders

Pre-orders allow you to reserve items before they arrive in-store.

•Orders containing pre-order items will ship as they are available

•Pre-order arrival dates are estimates and may change due to factors outside our control

•If a pre-order item becomes unavailable, you will receive a full refund

Tracking & Insurance

All orders include:

•A tracking number, sent to the email address provided at checkout

Shipping insurance through the carrier

Please ensure your email address is entered correctly so you receive updates.

Lost, Delayed, or Missing Packages

Once your order has shipped, it is the responsibility of the carrier (USPS or UPS).

•If your package is delayed, lost, or marked as delivered but not received, you must contact the carrier directly

•Customers may file a claim with the carrier if needed

Incorrect Shipping Address

Please double-check your shipping information before placing your order.

Tiny Town is not responsible for packages that are:

•Delivered to an incorrect address provided at checkout

•Lost, stolen, or undeliverable due to incorrect address information

If a package is returned to us due to an incorrect address:

•The customer is responsible for paying shipping again to have it resent

•If a refund is requested, original shipping costs are non-refundable

International Shipping

We proudly ship worldwide.

•International shipping rates are calculated at checkout based on carrier and service selected

•We do not offer flat rate or free shipping on international orders

•Customers are responsible for any duties, taxes, or import fees required by their country

Questions or Special Requests

If you have questions about shipping or need help with a specific order, please reach out to us through the chat feature on our website. We are always happy to help and can sometimes assist with custom shipping options when available.

Contact - Tiny Town Inc - Checkout

Need to return something? We will gladly accept returns if they meet the following requirements. Please fill out the "Return or Exchange Request" form and wait for a response before shipping your return. We will get back to you as soon as we can.

Purchase Type

In-store Purchases

With a receipt, refunds will be given within 10 days of purchase, and store credit will be given within 30 days of purchase if the items meet our refund/exchange criteria listed below.

With a receipt, e xchanges can be made within 30 days of purchase.

Online Purchases - In-store Pickup

With a receipt, r efunds will be given within 10 days of the fulfillment date (Marked ready for pickup) and store credit will be given within 30 days of the fulfillment date (Marked ready for pickup) if the items meet refund/exchange criteria listed below.

With a receipt, exchanges can be made within 30 days of purchase.

Online Purchases - Shipped

With a receipt, r efunds will be given if the order is received by Tiny Town within 10 days of the delivery date according to the tracking information, and store credit will be given if the order is received by Tiny Town within 30 days of the delivery date according to the tracking information if the items meet our refund/exchange criteria listed below.

With a receipt, e xchanges can be made within 30 days of purchase.

Refund/Exchange Criteria

Items must be accompanied by a copy of your original sales invoice, packing list, or in-store receipt. Items must have all original tags still attached. Items will not be accepted if worn, washed, altered, or damaged. Items must be free of stains and odors.

ALL discounted or sale merchandise, in-store layaway items, and personalized/ special orders are final sales. Gift wrap and shipping is nonrefundable.

FAQs:

Do you provide a return shipping label?

Yes, the cost of the shipping label will be deducted from your refund.

How do you return an item you received as a gift?

If you have the original receipt or gift receipt, your order is eligible for store credit within 30 days of purchase.

Can I come in-store to return an order that was shipped?

Yes, as long as you have your sales invoice or packing list and your items meet our return/exchange requirements.

Contact - Tiny Town Inc - Checkout