Carriage Point - Ottoman - Hickory

Shipping Information

Estimated Time of Delivery:

The most accurate estimated delivery date for your product will be shown on the product page with an ETA (please see the image below to locate it).

At checkout, you will see our current average, which is 2 weeks. However, each model has its own timeframe, so please refer to the image shown on the product page for the most accurate estimate.

Small Item Shipping Options

1-Day Shipping: Get your order the next business day.

2-Day Shipping: Delivery within 2 business days.

Ground Shipping: Arrives within 7-14 business days.

Large Item Delivery

•We carefully choose the best carrier for safe delivery.

•Options include Economy/Curbside, in-home drop-off, room of choice, and white glove (assembly included).

•You'll be contacted to schedule delivery after your item ships.

Tracking and Support

•Get an estimated delivery date anytime. Just click here: https://afo.furniture/apps/track123

•For delivery issues, contact the carrier. If unresolved, email us at hello@afo.furniture

Changes and Issues

•Contact us immediately for order changes (custom/pre-orders excluded).

•For missing deliveries marked as delivered, contact the carrier first, then email us if needed.

How We Prioritize Your Delivery

We want your furniture to arrive quickly and in perfect condition. Larger items are handled by experienced furniture delivery specialists. You'll get to choose your delivery method and schedule a time that works for you.

Customer Support:

Phone: (888) 248-0836 Email: hello@ afo.furniture

Contact - American Furniture Outlet - Checkout

Our Return Policy

You have 30 days to request a return. Contact us at hello@afo.furniture to get started.

•Items must be unused, in original packaging, and unassembled.

•Return shipping and a 15% restocking fee apply if you change your mind.

How to Return

Contact us for a return:

•Email: hello@afo.furniture

•Phone:

(888) 248-0836

•Address: 5570 Florida Mining Blvd #503 Jacksonville, FL 32257

Things to Note:

•We cover shipping costs for defective or wrong items.

•Sale items and gift cards cannot be returned.

Damages or Wrong Items

Check your order when it arrives. If there are issues, contact us immediately.

Take photos of any damage. This will help us resolve it quickly.

Delivery Tips

Measure doorways and spaces to ensure your furniture fits.

•Clear the delivery area.

Inspect items carefully upon delivery and note any damage on the receipt.

Cancellations

•You have 24 hours to cancel without fees.

•Cancellations after 24 hours may incur fees.

Need Help?

We're always here for you! Email us at hello@afo.furniture or call (888) 248-0836

Let's make this easy!

Contact - American Furniture Outlet - Checkout