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Eagle Leather Shipping & Delivery Policy

Last updated: December 31, 2024

Eagle Leather Inc.

10222 South Tacoma Way, Lakewood, WA 98499

(253) 581-3220

sales@eagleleather.com

Ride Ready, Delivered Right

We know you want your gear fast and hassle-free. Here’s how we get it from our shelves (or suppliers) to your door, and what you can expect every step of the way.

1. Shipping Destinations & Delivery Options

Contiguous 48 U.S. States

Free Ground Shipping: Orders over $69 (before tax, after discounts) ship free via ground service within the lower 48 states.

•Most “In-Store” items ship from Lakewood, WA within 1 business day (Mon–Fri).

•“Drop-Ship” items ship direct from our suppliers—usually within 1 business day.

•Orders placed after our Friday shipping cutoff or on weekends start processing Monday (excluding holidays).

•Orders with multiple items may arrive in separate shipments—we’ll notify you if so, or if there are any unexpected delays.

•Tracking numbers are emailed within 24 hours of shipment.

Carriers

•We use UPS, USPS, and FedEx for most shipments (daily pickup at our store).

•Other carriers (like DHL) available by request; may cause delays due to special pickup needs.

•If you want a specific carrier, contact us before you order.

Estimated Shipping Times

Ground: 5–7 business days (estimated, not guaranteed)

2-Day: By end of the 2nd business day after shipment

3-Day: By end of the 3rd business day after shipment

Next Day: Next business day after shipment

Orders must be placed by 12:30 PM Pacific for same-day pickup (latest pickup is 2:30 PM Pacific). Delays may occur due to weather, carrier issues, or holiday volume. If you have a deadline, contact us before you order .

2. Shipping Beyond the Contiguous U.S.

Alaska, Hawaii, U.S. Territories

•Orders generally ship via USPS; please allow 1–5 extra business days for processing.

•Urgent order? Contact us for options.

APO/FPO/DPO

•We ship via USPS. Be sure to provide full recipient details (name, rank, unit, APO/FPO/DPO address, 9-digit ZIP).

•Processing may take an extra 1–5 business days.

International Orders

•International orders ship via USPS unless arranged otherwise. Please allow 1–5 extra business days for processing.

Customs, Duties, and Taxes: All import/VAT/duty/fees are your responsibility. If your package is refused or abandoned, any fees will be deducted from your refund.

•Delays may occur due to customs or required paperwork, which are out of our control.

3. Address Accuracy & Delivery

•Please double-check your shipping address before placing your order. Incorrect or incomplete addresses may result in extra fees (charged by the carrier) that you’ll be responsible for.

•If a shipment is in transit and needs to be changed or held for pickup, there may be a $15 fee per shipment (covers carrier charges; subject to change).

Signature is usually NOT required—unless it’s a high-value item, or you request it. Just ask before your order ships.

Lost or Stolen Packages: Once a carrier marks a package as delivered, we’re not liable for theft or disappearance. We’ll help file a claim with the carrier, but cannot guarantee replacement or refund until their investigation is complete.

4. Order Cancellation & Back-Orders

•Need to cancel or change an order? Contact us ASAP . If we haven’t shipped it yet, we’ll do our best to help.

•If your order has already shipped, we’ll provide return instructions.

•We don’t currently offer back-orders. If an item is out of stock, reach out for updates or alternatives.

5. Returns & Exchanges

•Returning or exchanging something that isn’t defective? You pay return shipping.

•First-time exchanges: you pay to send the item back, we cover shipping for the first exchange to you. After that, you’re responsible for both ways.

•If your item is damaged or defective, contact us and we’ll provide a prepaid label or a solution.

•International customers: responsible for return shipping and all fees/duties.

Refunds: Usually appear within 5–7 business days of us receiving/inspecting your return.

Replacements: Shipped after we confirm the issue and process necessary paperwork.

•See our Returns Policy for full details.

6. Oversized, Hazardous & Specialty Items

Hazardous items: (like chemicals, paint) can only ship by ground to the lower 48 states, and will be clearly labeled at checkout.

Tires: We only ship tires to the lower 48 states.

Oversized items: (ramps, fairings, exhausts, stands, rims, seats, etc.) usually ship via UPS Ground. If extra fees apply, we’ll contact you before shipping for approval.

7. Damaged Goods & Claims

•If your order arrives with visible damage, contact us right away . We’ll help file a claim and work toward the best resolution.

•For concealed damage or missing items, keep all packaging and notify us within 2 business days so we can start a carrier claim.

8. Payment Verification & Fraud Prevention

•In some cases, we may need to verify payment details—especially if shipping and billing addresses don’t match.

•Verification may delay shipping by 1–2 business days, depending on how quickly we can confirm info.

9. Contact Information

Phone: (253) 581-3220

Email: sales@eagleleather.com

Have a shipping question, a special request, or just want to talk to a real human? We’re here to help—before and after your order.

Disclaimer: Eagle Leather’s shipping policies and fees are subject to change without notice. By placing an order, you agree to the terms and conditions stated above.

Contact - Eagle Leather - Checkout

Eagle Leather Return Policy: 30-Day Returns for All Orders

Quick Summary:Returns are accepted within 30 days of purchase for both in-store and online orders. Items must be new, unused, and in original packaging. See details and exceptions below.Need help? Email us or (253) 581-3220 .

How to Start a Return

•Ensure your item is unused, in new condition, and in the original packaging.

•Have your receipt or order number ready.

•Contact us by email or phone , or send your return directly to our store address below.

•Include a note in your return package specifying your request (refund or exchange).

Return Shipping Address

Eagle Leather, 10222 S Tacoma Way, Lakewood, WA 98499

Refund & Exchange Options

Refund: Receive a refund to your original payment method (minus shipping costs).

Exchange: Swap your item for another. If the new item costs less, you’ll be credited the difference. If more, we’ll contact you for the balance.

Non-Returnable & Special Items

Non-Returnable Items:

•Perishable goods (food, flowers, etc.)

•Intimate products

•Hazardous materials or flammable items

•Gift cards or downloadable software

•Certain health and personal care items

Helmets: Returns are accepted within 30 days of purchase only if the helmet is brand new and unused.Please review our Helmet Sizing & Fit Guide before trying your helmet on indoors for fit. Do not ride with the helmet, and do not remove tags or protective films. All original packaging, tags, manuals, and accessories must be included. Helmets showing any signs of use, wear, removed tags or film, odors, or missing items cannot be accepted for return or exchange.

Electronics: Returns are accepted within 30 days of purchase only if the item is unopened and unused, with all factory seals and packaging intact. If you’re experiencing trouble with an electronic item, please visit our Support Page . For brand-specific troubleshooting, you may also consult the manufacturer’s support resources.

Return Processing & Refund Timeline

Most returns are inspected and processed within 48 hours of receipt. During busy periods, processing may take a few extra days. You’ll receive an email notification as soon as your return is reviewed.

Approved Refunds: Processed promptly—please allow 5–10 business days for funds to reach your account (processing times vary by financial institution).

Questions or Delays? Contact us by email or phone if your refund hasn’t appeared after 10 business days.

Sale Items

Sale items can be returned or exchanged within 30 days of purchase, subject to the same conditions as regular merchandise.

Defective or Damaged Items

We’ll replace items that arrive defective or damaged. Contact us immediately by email or phone for assistance.

Gift Returns

•If the item was marked as a gift when purchased and shipped directly to you:

•You may exchange it or request store credit (gift card) for the value of your return.

•If the item was not marked as a gift or shipped to the gift giver:

•The refund will go to the original payment method, and the gift giver will be notified.

Return Shipping Costs & Tips

•Customers are responsible for return shipping costs (non-refundable).

•Please return items in their original packaging when possible, and pack carefully to prevent damage during transit.

•We recommend using a trackable shipping service and purchasing shipping insurance for your protection.

•Please send tracking information to sales@eagleleather.com so we can assist with monitoring your return.

Warranty Information

Warranty coverage varies by product: some items have a standard 1-year warranty, others carry a 2-year Eagle Leather brand warranty, and many are also protected by the manufacturer's warranty. Learn more about our warranty coverage here .

Need Help?

Email: sales@eagleleather.com

Phone: (253) 581-3220

Visit us: 10222 S Tacoma Way, Lakewood, WA 98499

Returns & Shipping FAQ

For common questions about returns and shipping, please contact us. (FAQ coming soon!)

Note: This return policy is subject to applicable laws and regulations. Policy last updated: July 30, 2025

Contact - Eagle Leather - Checkout