CAMERON SOFA CUSTOM

Shipping Delivery Times: When it comes to the delivery of your order, here’s what you need to know: Estimates: Delivery times are estimates only and may vary depending on the specific product you have ordered. While we always strive to deliver orders within the estimated timeframe, delays may occasionally occur due to manufacturing schedules, customs processing, weather conditions, or carrier operations. If you would like an update on your order, please feel free to contact our customer support team at any time. Order Processing: Orders are typically processed within 2–5 business days after payment has been successfully received. Once your order has been dispatched, tracking information will be provided where available. Large Items: Bulky items such as furniture, mirrors and larger lighting fixtures are typically delivered within 8–14 weeks . These products are generally transported using specialist freight services to ensure safe delivery. Smaller Items: Smaller products, including light fixtures, ornaments, tableware and vases, usually have estimated delivery times of 4–6 weeks . Rugs: Many of our rugs are made to order and generally require approximately 4 weeks from the order date to completion. For a more precise delivery estimate, please contact our customer support team. Customised Products: Products customised in fabric, colour, size or style require additional producti…

Refund policy Our refund process is designed to ensure your satisfaction with our products. Here are the key details: Requesting a Refund: If you encounter any issues with your purchase, please promptly report them within 48 hours of receiving the item. Provide us with comprehensive information regarding the problem, this must include, images or videos as evidence. In instances where the packaging is damaged, please include photographic documentation. Timely Reporting: It's vital to adhere to the 48-hour reporting window; failure to do so will regrettably result in the inability to receive a refund. Our primary commitment is to rectify the issue by means of repair or replacement. If, for any reason, this is not feasible, we will initiate a refund. Return Process: Should we request the return of the item, kindly note that you will be responsible for the return shipping costs, as well as any damage incurred during transit. We strongly recommend diligent packaging, accompanied by proof of postage, preferably with insurance coverage. Any damages that have occurred due to the customer refutes the refund process. Self-Assembly Products: We kindly request your utmost caution when assembling self-assembly products. Regrettably, we are unable to accept returns or provide replacements for items that have been incorrectly assembled or damaged during assembly. Please be aware the installat…