Caden Round Dining Table

Shipping Coverage

We currently ship to:

United States (USA)

Order Processing

Processing Time: 14–21 business days (Monday–Friday)

•Orders placed on weekends or public holidays will be processed on the next business day.

Note:

Delays may occur due to payment verification, incorrect shipping details, or high demand periods. If this happens, we will notify you via email.

Free Shipping

We offer FREE shipping on all orders within the contiguous United States (48 contiguous states).

For Alaska, Hawaii, Puerto Rico, and other US territories, additional shipping fees may apply. Please contact us at support@erhaus.com for a shipping quote before placing your order.

Estimated Delivery Time: 28–42 business days

Total Delivery Time

Estimated Delivery = Processing Time + Shipping Time42–63 business days

Order Cut-Off Time

•Orders placed before 12:00 PM (EST) are processed the same day

•Orders placed after this time will be processed the next business day

Shipping Partners

We work with trusted carriers such as:

USPS

UPS

•FedEx

Tracking details will be sent via email once your order has been shipped.

Order Tracking

•A tracking link will be sent via email after shipment

•Please allow 24–48 hours for tracking updates to appear

Cancellations

•Contact us immediately at support@erhaus.com if you wish to cancel your order

•Orders cannot be canceled once processing or shipping has started

Shipping Issues

Lost or Stolen Packages

If your package is marked as delivered but you haven't received it:

•Check with neighbors and look around your delivery area

•Contact the carrier directly using your tracking number

•Email us at support@erhaus.com and we'll assist you in contacting the carrier

We recommend shipping insurance for orders over $500. We are not liable for packages marked as delivered by the carrier, but we will do our best to help resolve any delivery issues.

Incorrect Address

Customers are responsible for providing accurate shipping details. We are not liable for incorrect or incomplete addresses.

Delivery Delays

Delays may occur due to:

•Weather conditions

•Carrier issues

•High seasonal demand

•Remote or rural areas

Address Changes

Address changes are not guaranteed after order placement. Please contact us immediately if needed.

Undeliverable Packages

Packages returned due to failed delivery attempts or incorrect address may require additional handling or reshipping.

Contact Us

If you have any questions about this policy, please contact us:

🛒Trade Name: Erhaus 📧Email: support@erhaus.com 🏠Address: 19H MAXGRAND PLAZANO 3 TAI YAU ST SAN PO KONGHONG KONG

Contact - Erhaus - Checkout

Return Categories

1. Defective or Damaged Products: If your fixture arrives damaged or defective, you may return it within 30 days of delivery for a full refund or replacement, regardless of whether the packaging has been opened for inspection. Please provide photos of the damage.

2. Change of Mind Returns: If you simply change your mind, the product must be unused, in original condition, with all packaging intact. Return shipping costs are the customer's responsibility.

Eligibility for Returns

To qualify for a return:

•Items must be returned within 30 days of delivery

•Products must be unused, in their original condition, and returned with all original packaging and parts. For lighting fixtures, you may open the package to inspect the product for damage or defects. If the product is defective or damaged upon arrival, you are eligible for a full refund or replacement, even if the packaging has been opened.

Non-Returnable Items

Certain items are not eligible for return, including:

•Perishable goods

•Custom or personalized products

•Final sale or clearance items

Please check individual product pages for specific return eligibility.

How to Initiate a Return

To start a return:

•Contact us at support@erhaus.com

•Provide your order number and reason for return

•Once approved, you will receive a Return Authorization Number (RAN) and return instructions

Customers are responsible for return shipping costs unless the item is damaged or defective.

Return Shipping

•We recommend using a trackable shipping service or purchasing shipping insurance

•We are not responsible for lost return shipments

Once your return is received and inspected, we will notify you via email regarding approval or rejection.

Return & Refund Details

Return Period: 30 days from delivery

Refund Processing Time: Up to 10 business days after approval

Restocking Fee: None

Return Method: By mail

Return Label: Customer responsibility

Currency: USD ($)

Refunds

Refund Processing

•Approved refunds are issued within 10 business days (Monday–Friday)

•Refunds will be sent to your original payment method

Please note: Your bank or payment provider may take additional time to process the refund.

Partial Refunds

Partial refunds may be granted if:

•The item is not in original condition

•The item is damaged or missing parts not due to our error

Non-Refundable Items

Standard Products vs Custom Products

Standard Products: Most items on our website are standard products eligible for return within 30 days under the conditions stated above.

Custom/Bespoke Products: Items marked as "Custom" or "Bespoke" on the product page are made-to-order and are not eligible for return or refund unless defective or damaged. Custom products include:

•Items with custom sizes, finishes, or materials

•Designs created through our Bespoke Design service

•Products marked with "Custom Order" badge

•Shipping costs

•Gift cards

•Final sale or clearance items

Late or Missing Refunds

If you haven’t received your refund:

•Check your bank account again

•Contact your credit card provider or bank

•If still unresolved, contact us at support@erhaus.com

Exchanges

We only replace items if they are defective or damaged.

To request an exchange, contact us at:📧 support@erhaus.com

Contact Us

If you have any questions about this policy, please contact us:

🛒Trade Name: Erhaus 📧Email: support@erhaus.com 🏠Address: 19H MAXGRAND PLAZANO 3 TAI YAU ST SAN PO KONGHONG KONG

Contact - Erhaus - Checkout