Cable ties

For Total Tools Online ’s

Domestic Shipping Policy

Shipment processing time

All orders are processed within 4 to 5 working days.

We deliver directly to your home or office, anywhere in South Africa. All deliveries and tracking details are supplied to you at check out.

Shipping rates and delivery estimates

Shipping charges for your order will be calculated and displayed at checkout.

Shipment confirmation and order tracking

Once we have received your order, we will send you an email with tracking details.

Contact - Total Tools Online - Checkout

Our policy lasts 14 days. If 14 days have gone by since your purchase, unfortunately we cannot offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer.

Refunds (if applicable)

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable)

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you have done all of this and you still have not received your refund yet, please contact us at nedine@totaltoolssa.co.za.

Sale items (if applicable)

Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Exchanges (if applicable)

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at nedine@totaltoolssa.co.za and send your item to: 6 Sable Industrial Park, 12 Pomona Road, Pomona AH, Kempton Park, 1619

Shipping

To return your product, you should mail your product to: 6 Sable Industrial Park, 12 Pomona Road, Pomona AH, Kempton Park, 1619

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

Contact - Total Tools Online - Checkout