Cable Clips - Efficient Cord Management Solutions for a Tidy Workspace

Last updated: 4 June 2026

This Shipping Policy explains how Normanharvey handles order processing, shipping costs, delivery estimates, and shipping support for orders placed through normanharvey.com.

Order processing time

Orders are normally processed within 2 business days.

Orders are processed Monday to Friday, excluding weekends and public holidays.

After your order has been processed, it will be prepared for shipment and sent to the delivery address provided at checkout.

Estimated delivery times

Estimated delivery times vary by destination country.

The delivery estimates below are business days and include normal order processing and transit time.

Destination country

Estimated delivery time

Australia

4–10 business days

United States

8–29 business days

Canada

8–29 business days

New Zealand

8–29 business days

United Kingdom

8–29 business days

Germany

8–29 business days

Delivery estimates are not guaranteed. Actual delivery times may vary due to carrier delays, customs processing, product availability, peak shopping periods, weather, incorrect shipping details, or other circumstances outside our direct control.

If a delivery is significantly delayed, contact us at support@normanharvey.com and we will review the order status.

Shipping costs

Shipping costs are calculated based on the order value shown at checkout.

Order value

Shipping cost

$0.01–$20.00

$2.95

$20.01–$40.00

$3.95

$40.01–$60.00

$5.80

$60.01–$80.00

$9.20

$80.01–$99.99

$12.45

$100.00 and above

Free

The final shipping cost will be shown at checkout before payment.

Shipping rates, available shipping destinations, taxes, duties, and checkout currency may vary depending on your location and the market settings available at checkout.

Direct fulfilment and reduced handling

Normanharvey is an online store. We may ship products directly from our fulfilment partners, suppliers, or manufacturing partners to the delivery address provided at checkout.

This can help reduce unnecessary warehouse transfers, duplicate handling, and extra repacking where practical.

We do not claim that every order is carbon neutral, zero-emission, or free from environmental impact.

Multiple-item orders

If your order contains multiple items, products may be shipped separately.

This can happen when items are stored with different fulfilment partners or prepared at different times.

If items are shipped separately, they may arrive in separate packages and on different delivery dates.

Shipping address accuracy

Customers are responsible for providing a complete and accurate shipping address at checkout.

Please check your name, street address, apartment/unit number, suburb/city, state/province, postcode/ZIP code, country, email address, and phone number before placing your order.

If an order is delayed, returned, or lost because incorrect shipping details were provided, contact us at support@normanharvey.com . We will review the issue and help where reasonably possible, but additional shipping costs may apply.

Customs, duties, tariffs, and import charges

For international orders, customs duties, tariffs, taxes, import charges, or local fees may apply depending on your country, product type, order value, product origin, and local customs rules.

For United States customers, import duties or tariffs may apply to some international shipments unless these charges are already collected at checkout.

Where customs duties, tariffs, taxes, import charges, or local fees are not collected at checkout, they may be charged by your local customs authority or delivery carrier before or after delivery.

Customers are responsible for any customs duties, tariffs, taxes, import charges, or local fees that apply to their order, unless stated otherwise at checkout.

Lost, delayed, or damaged shipments

If your order appears lost, significantly delayed, damaged in transit, incorrect, or missing items, contact us at:

support@normanharvey.com

Please include your order number, the email address used at checkout, and a short description of the issue.

For damaged items, please include clear photos of the item, packaging, shipping label, and any visible damage so we can review the issue.

Contact us

For shipping questions, order tracking questions, delayed orders, damaged shipments, incorrect items, or missing items, contact us at:

support@normanharvey.com

Postal address:

Normanharvey5/1 Water StreetHornsby NSW 2077Australia

Contact - Normanharvey - Checkout

Refund, Returns and Exchange Policy

Last updated: 3 June 2026

This policy applies to orders placed through Normanharvey at https://normanharvey.com .

We want returns and refunds to be handled clearly and fairly. Please read this policy before sending any item back to us.

This policy applies to customers in Australia, New Zealand, Canada, the United States, the United Kingdom and Germany. Nothing in this policy limits any consumer rights you may have under applicable consumer protection laws.

1. Contact us before returning an item

Before sending anything back, please contact us first:

Email: support@normanharvey.com

Please include:

your order number

the email address used for the order

a clear description of the issue

photos or video if the item is damaged, faulty, incorrect, or missing parts

Please do not return items to the manufacturer, supplier, courier, or warehouse without written instructions from us. Returns sent without approval may be delayed or may not be accepted.

Unless we provide a different return address for your specific order, approved returns should be sent to:

Normanharvey Returns5/1 Water StreetHornsby NSW 2077Australia

2. Damaged, faulty, incorrect, or missing items

If your item arrives damaged, faulty, incorrect, or missing parts, contact us as soon as possible.

For fastest service, please contact us within 7 days of delivery and include photos or video showing the issue. If you discover a fault later, contact us as soon as you reasonably can.

Depending on the issue, we may offer one or more of the following:

replacement

resend of missing parts

repair solution where suitable

partial refund

full refund

We may ask you to return the item before we can complete the refund or replacement. If the issue is confirmed as our error, faulty, damaged in transit, or incorrectly supplied, we will provide return instructions and will either provide a prepaid return option or reimburse reasonable approved return postage where required.

3. Change-of-mind returns

For eligible change-of-mind returns, you must contact us within 30 days of delivery.

To be eligible, the item must be:

unused

undamaged

in the same condition you received it

in its original packaging where reasonably possible

complete with all accessories, manuals, parts, and packaging supplied with the item

For change-of-mind returns, the customer is responsible for return shipping costs. Original shipping charges, upgraded shipping charges, express shipping charges, customs fees, duties, taxes, and insurance are not refundable unless required by law.

We recommend using a tracked postal or courier service. We are not responsible for return parcels that are lost or damaged before they reach us.

4. United Kingdom and Germany online cancellation rights

For customers in the United Kingdom and Germany, you may have legal cancellation or withdrawal rights for online purchases.

You generally have 14 days from the day you receive your order to tell us you want to cancel your purchase. After telling us, you generally have another 14 days to send the item back.

To cancel, email support@normanharvey.com with your order number and a clear statement that you wish to cancel the order.

For these cancellation returns, you are responsible for the direct cost of return shipping unless the item is faulty, damaged, incorrect, or we are required by law to cover the return cost.

Returned items must be handled only as necessary to inspect them. If an item is used, damaged, incomplete, or returned in a condition beyond normal inspection, we may reduce the refund where allowed by law.

5. Non-returnable items

Some items cannot be returned for change of mind unless they are faulty, damaged, incorrect, or required to be accepted by law.

Non-returnable items may include:

gift cards

downloadable or digital products

personalised or custom-made products

opened personal-care, hygiene, sanitary, or intimate items

perishable items

hazardous materials, flammable liquids, or gases

items clearly marked as final sale where this is allowed by law

Sale or discounted items are still covered if they are faulty, damaged, incorrect, or otherwise protected by consumer law.

6. Exchanges

We replace items if they are defective, damaged, incorrect, or missing necessary parts.

If you need an exchange for the same item, email support@normanharvey.com before returning anything.

For change-of-mind exchanges, the item must meet the change-of-mind return conditions above. The customer is responsible for return shipping and any price difference.

7. Order cancellations

If you want to cancel an order, contact us as soon as possible at support@normanharvey.com .

We can usually cancel and refund an order only before it has been processed, packed, dispatched, customised, or sent to a fulfilment partner.

Once an order has been processed or shipped, it may need to be handled as a return after delivery.

Personalised, custom-made, preorder, or specially sourced items may not be cancellable once processing has started, unless required by law.

8. Delayed, lost, or undelivered parcels

If your order appears delayed, contact us and we will help investigate with the carrier or fulfilment partner.

If tracking shows the parcel is still in transit, we may need time to investigate before a refund or replacement can be approved.

If a parcel is confirmed as lost, materially delayed, or not delivered due to a shipping issue outside your control, we may offer a replacement, resend, refund, or another suitable remedy.

If tracking shows the parcel was delivered but you did not receive it, contact us as soon as possible. We may ask you to check with household members, neighbours, the courier, local postal office, building reception, parcel locker, or delivery location. We may also ask for written confirmation from the carrier or postal service where needed.

We may not be able to refund or replace orders where the parcel was not received because of an incorrect address supplied by the customer, refusal of delivery, failure to collect the parcel, customs refusal, or failure to respond to carrier instructions.

9. Returning the item

Approved returns must be sent back within 14 days after we approve the return, unless we agree otherwise in writing.

Please pack the item securely. Include your order number inside the package if possible.

Do not send returns by cash-on-delivery or postage-due methods. We cannot accept parcels that require payment on delivery.

10. Refund processing time

Once your return is received, we will inspect it and notify you by email whether the refund has been approved.

For most approved returns, please allow up to 10 business days after we receive the returned item for inspection and processing.

Once approved, the refund will be sent back to your original payment method. After we issue the refund, your bank, card provider, PayPal, or payment provider may take additional time to make the funds available in your account.

For United Kingdom and Germany legal cancellation or withdrawal returns, we will process the refund within the time required by applicable law after we receive the returned goods or receive acceptable evidence that the goods have been sent back.

11. Partial refunds or refused returns

We may offer a partial refund or refuse a return if:

the item is returned used, damaged, incomplete, or not in original condition for reasons not caused by us

accessories, manuals, parts, packaging, or gifts included with the product are missing

the return is sent after the approved return period

the product was damaged by misuse, neglect, modification, incorrect installation, or failure to follow instructions

the item was returned without contacting us first

This does not limit your rights for faulty, damaged, incorrect, or misdescribed products under applicable consumer laws.

12. Late or missing refunds

If we have confirmed that a refund has been issued but you have not received it yet:

Check your bank, card, PayPal, or payment account again.

Contact your card provider or payment provider, as processing times can vary.

Contact your bank, as there may be processing time before the refund appears.

If you have done this and still have not received the refund, contact us at support@normanharvey.com .

13. Questions

For return, refund, cancellation, or exchange questions, contact:

support@normanharvey.com

Contact - Normanharvey - Checkout