Bridal Bundle

We stand by our products and gladly offer the option to return item that are not satisfactory as outlined below.Our policy lasts 30 days from date of purchase.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Several types of goods can only be exchanged for store credit , they are Hair embelishments (Hair combs, Hair Pins, Tiaras & Headbands, etc.)

Additional non-returnable items:

Gift cards

Some health and personal care items

To complete your return, we require a receipt or proof of purchase. Simply email your order number with the item with a brief description of your return reason to support@ your bridebox.com

Please do not send your purchase back to the manufacturer.

There are certain situations where only partial refunds are granted (if applicable)

Any item not in its original condition, is damaged or missing parts for reasons not due to our error

Any item that is returned more than 14 days after delivery

Refunds (if applicable)

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable)

If you haven’t received a refund yet,first contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at support@yourbridebox.com.

Bridal Boxes (if applicable)

Only regular priced items may be refunded, unfortunately discounted bridal boxed items cannot be refunded.

Exchanges (if applicable)

We will gladly replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at support@yourbridebox.com with the subject line : Exchange & Order #)

Gifts

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return once the returned item is received, a gift certificate will be e-mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.

Shipping

To return your product, you should mail your product to: Bride Savvy ,234 Fifth Avenue (2nd FL) New York, NY 10001.

All customers are responsible for their return shipping costs. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Contact - Bride Savvy LLC -Your Bride Box - Checkout