BRICK, FULL RED #032_J1046

We use UPS, USPS, FEDEX, or DHL, different products ship via different carriers from various suppliers/manufacturer's. Large, heavy or dimensional(such as chimney pipe) products may have to ship truck and therefore might incur additional fees. (site is not able to provide at time of checkout)

Orders do not ship same day.

EXPEDITED shipping choice, if offered, does not expedite part availability and order fulfillment.

Manufacturer direct ship parts are subject to delay or extended lead times.

You may email part number(s) to info@woodheatstoves.com to confirm availability ahead of ordering.

You will receive updates regarding tracking and/or shipping timing as soon as they are available.

Weekends and holidays are not business, shipping or delivery days. You may email part number(s) to info@woodheatstoves.com to confirm availability ahead of ordering.

Some manufacturers have products for which weights and/or costs are not readily available. In some cases additional shipping and/or product costs may be due, orders will be delayed until we receive authorization of these additional charges. You may email any questions regarding shipment of your items to info@woodheatstoves.com prior to confirming your order.

A minimum 10% cancellation fee will be charged to ALL canceled orders.

ALL Order correspondence needs to be submitted in writing.

Signature requirement for your delivery can be required by WoodHeatStoves.com for orders over $300.00. If you choose not to have this requirement you will be responsible for loss or damage and can make that request in the comments box during checkout process.

INTERNATIONAL customers may be charged customs fees by their Country for orders which are fully the responsibility of the customer per terms of respective Country. Allow 3-10 business days for most international shipments. PARTS SHIP AS SOON AS AVAILABLE via USPS or DHL(in some instances).

Shipping and handling charges are calculated LIVE and are not refundable, shipping is the responsibility of the consumer on authorized returns. We are not responsible for shipper's delays or errors on expedited orders. Ground shipping has no arrival guarantee. All orders are shipped insured with tracking. If a product arrives defective or broken, a claim will be submitted with the shipper against insurance for replacement. Suppliers drop ship orders via their chosen shipper at their discretion. NO refunds.

HEAVY item(venting/chimney systems, refractories to name a few) freight or LTL(less than truckload) HAVE to be calculated independently of this site, unless otherwise advertised or promoted on the product page and ARE NOT "Free Shipping". You will be contacted with the freight/shipping amount.

Free Shipping is only offered in the U.S, not including Hawaii and Alaska.

Free Shipping is through the carrier of our choice, usually a "ground" service with no guarantee of arrival. Allow 3-10 business days for most ground shipments to arrive. Offer subject to change without notice.

"FREE" freight shipping, when offered, is only in the Continental US to a business address with loading dock or forklift or nearest shipping terminal for pick up. RESIDENTIAL delivery and/or lift gate services is an additional service and cost not calculated at checkout.

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RMA- ALL Return Merchandise Authorizations EXPIRE and are not indefinite. RMA must be requested in writing via email to info@woodheatstoves.com

•Faulty parts covered under warranty and approved for return will be replaced; no refunds will be given. REQUEST needs to be sent in writing via email to info@woodheatstoves.com

•Warranty period if applicable is by supplier or manufacturer, begins on DATE OF PURCHASE. WoodHeatStoves.com DOES not warrant any replacement part.

•SOME PARTS ARE NON-RETURNABLE or a 25% or more restocking fee may apply. Note most chimney materials, gaskets and gasket material, control boards, glass replacements, door replacements, refractory kits, electronic parts, valves, refractory kits, switches and special order items are NON-RETURNABLE items. GAS valves are never returnable as it is a safety precaution that they cannot be guaranteed not defective or compromised, therefore not resalable.

•A minimum 25% re-stocking fee will be deducted from refund for all authorized(RMA) returns. Unauthorized returns are not accepted, will be refused and sent back.

•BACKORDERS - ALL PARTS SHIP AS SOON AS AVAILABLE via the method chosen upon checkout. Items ordered with expedited shipping may not be immediately available and no refunds or discounts will be given unless request for change in shipping method is received in email and the warehouse successfully changes status requested before the item ships to the customer.

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