Breez Newborn Bundle Kit

Shipping Information

Orders

•Orders containing more than one item may ship in multiple packages and may ship on different dates.

•Orders are usually shipped within 1 to 3 business days from the day the order is placed.

•We carry a wide selection of products and we have most of them in stock. However, some of the products we do not carry in stock and are ordered on an order by order basis as a custom order when the order is received. At other times products may not be in stock because they are in backorder from the manufacturer. In the event an item or items from your order are not in stock we will ship the in-stock items with the pending items shipped at a later date. A customer representative will contact you to let you know the expected delivery date of the pending items.

•Custom furniture may take 6 to 8 weeks to be manufactured.

•All orders are shipped signature required

•We reserve the right to cancel or not ship your order at any time for any reason - including but limited to product availability, errors in the description or price on the product.

•We reserve the right to refuse or cancel your order if fraud or an unauthorized transaction is suspected.

•Your credit card will not be charged until the order is confirmed by Nini and Loli sales department. You may be contacted by a customer service representative for verification purposes or if there are any issues with your order. Issues with your order may include (but not limited to) stock issues, contact information errors, unverifiable information, or shipping charges.

Shipping

Nini & Loli only ship orders to locations within the 48 contiguous states. We currently do not ship to Alaska, Hawaii, or Puerto Rico. We offer free Ground shipping on all US orders over $99*. A flat fee of $9.99 is charged on orders under $98.

*Free shipping excludes clearance items, furniture, and oversize items.

•In an effort to protect our customers, all orders over $250, oversize items, and special orders will be shipped signature required.

•You may request no signature required to be used. A $5 fee will be applied for “signature required” request for an order under $250.

•Oversize items and special orders may incur additional handling and/or shipping charges.

•Once the order is shipped, the shipping address cannot be changed or rerouted. When applicable, the signature requirement also cannot be lifted at that point.

•All orders are subjected to item availability and method of payment verification. If we are unable to fulfill your order for any reason, we will notify you.

•Once your order has been shipped, we will send you a shipping confirmation with your tracking number.

•Express shipping: $50

•White glove delivery: $75

•Crib Installation: $125

•Dresser Installation: $150

•Installation of other furniture pieces ranges between $50 to $100

•All shipping & handling fees are non-refundable. All returns are made at the customer’s expense. All refused shipments are considered returns and are subject to shipping charges.

International Orders

For those customer planning to forward your order internationally, please remember that Nini & Loli does not ship internationally and, therefore, can not be held responsible or accountable for items once they are shipped overseas after they reach their forwarding destination in the US.

•We do not ship to PO Boxes, APO, FPO or DPO addresses.

•If you are located within 20 miles of one of our stores we offer white glove, installation services, and express shipping.

•Upon Receiving Your Order

•Open and inspect the items

•Products with a manufacturer warranty - Register your product with the manufacturer so that it is covered by the manufacturer warranty

•Contact the manufacturer directly should the product have any damages or is defective.

E-mail us at hello@niniandloli.com to report any defects or damage.

Contact - NINI and LOLI - Checkout

By ordering from Nini & Loli you agree to have fully read and understood our return policy.

Returns & Exchanges Policy

Your satisfaction is our primary concern at Nini and Loli. We will gladly accept any returns on new merchandise 30 days from the date you receive your order as long as you follow our return guidelines. You will receive a full refund minus our shipping costs, and (when applicable) restocking fees.

All refunds are subject to final approval from our return department and will be refunded to the original form of payment. No refunds or exchanges will be issued before the return process is completed.

Due to the nature of some products,safety and hygienic reasons some products are final sales and may not be returned. We take the safety and health of your children very seriously and will not risk compromising your child's safety and health with a product that has already been removed from our store. These product classes include, but are not limited to:

•Car Seats

•Strollers

•Feeding Accessories

•Breast Pumps & Accessories

•Nursing pads & Nursing accessories

•Electronics

•Pacifiers & Tethers

•Bath Tubs & Bath Tub Accessories

•Skin Products

•Diapering and Diapers Accessories

•Diaper Pails

•Potty seats and wipes

•Video/audio tapes

•Mattresses and changing pad covers

•Perished Products

All special orders, furniture, open box, and clearance items are final sales and may not be canceled or returned. Our return policy for other situations, such as the rare defective item is explained below.

Return Guidelines

Please inspect your package when you receive it from the shipper. If you notice any damage, please contact us at hello@niniandloli.com to report the damage and DO NOT use the product. You must contact us within 5 business days of receiving your order. Please describe the situation in detail and provide pictures of the box/item so we can assess the situation.

To receive a refund we follow a strict policy that all returned item(s) must be in new (never been used) condition, in its original undamaged box and/or packaging with all tags, UPC bar codes, warranties, and instructions intact.

Nini & Loli does not assume return shipping costs unless the return department has ruled an error in our part. You may request a prepaid shipping label, but the costs associated with it will be deducted from the refund amount.

STEPS TO REQUEST RETURNS & REFUNDS

1- Send an email to hello@niniandloli.com, include the reason for the return and the order number.

2- You will receive our Refund Merchant Authorization (RMA) required for the return

3- Once you receive the Refund Merchant Authorization (RMA) ship the returned item to the following address :

NINI AND LOLI Return Department

2333 Stirling RD

Fort Lauderdale, FL 33312

UNITED STATES

3056205000

You will be responsible for the merchandise up to the point it is received by us, we recommend you insure the package.

4- Refund will be issued once the item has become received and inspected by nini & loli's return team.

Defective Items

Defective products are rare and can be exchanged for the same new product or returned within 30 days of receiving your order.

Merchandise that includes a Manufacturer Warranty is not returnable after it's been unpackaged and used, but will be covered by the Manufacturer Warranty Service. Please contact the manufacturer directly for these items.

Note that all returned products that are claimed defective will be inspected upon arrival. If they are found not to be defective, a restocking fee of up to 20% will be applied.

Floor samples and open boxes are bought “as is”, and cannot be claimed as defective.

Refund Calculations

Your refund will be calculated based on the price paid minus any shipping charges, and restocking fees if applicable. You will receive a refund within five business days once the return department receives the returned merchandise.

If an item is returned and the products are missing any labels, instructions or pieces, a 20% restocking fee may be deducted from the refund. Unopened items can be returned without a restocking fee. The only charge will be the shipping cost we incurred to ship the item to you.

Orders canceled before being shipped won’t incur any fees.

To initiate a return, contact us at hello@niniandloli.com to request a return authorization.

Contact - NINI and LOLI - Checkout