Blue and White Blue Willow Rectangular Cachepot

Orders that are in stock will typically ship within 24-72 hours, excluding weekends and holidays. During busy holiday periods, we may experience extended handling times. We will do our best to communicate any potential delays to our customers.

Please note that most of our lamps are made to order and require extended handling times of up to 10 business days before shipping. We will provide an estimated shipping date when your order is placed, and will keep you updated on the status of your order throughout the process.

We ship via a variety of carriers, and the carrier and shipping method used will depend on the destination, the size and weight of the items in your order, and the shipping speed you select at checkout. We offer a variety of shipping options to meet your needs.

Please ensure that your shipping address is accurate and up-to-date when you place your order. We are not responsible for orders that are lost or delayed due to an incorrect or incomplete shipping address.

If you have any questions about our shipping policy or your order, please contact us at 714-401-8838.

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Returns Our policy lasts 14 days. If 14 days have gone by since receipt of your product, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. Please note all returned lamps will incur a 20% restocking fee.

Our FREE SHIPPING promotion is a courtesy on orders and an applicable charge will be deducted when the credit is processed. The customer is responsible for the return shipping charges.

Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.

Additional non-returnable items: Gift cards Downloadable software products Some health and personal care items

To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer.

There are certain situations where only partial refunds are granted (if applicable) Book with obvious signs of use CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has been opened Any item not in its original condition, is damaged or missing parts for reasons not due to our error Any item that is returned more than 30 days after delivery

Refunds (if applicable) Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. Please note all returned lamps will incur a 20% restocking fee. All orders returned for any reason are subject to a 10% restocking fee to cover shipping.If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable) If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at wmhsung@gmail.com.

Sale items (if applicable) Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Exchanges (if applicable) We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at wmhsung@gmail.com and send your item to: 11288 Pennell Circle Fountain Valley, CA 92708.

Gifts If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.

Shipping To return your product, you should mail your product to: 11288 Pennel Circle , Fountain Valley California US 92708

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

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