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Thank you for shopping with GoShoot Imports. This policy outlines how and when your order will be shipped.

PROCESSING TIMEAll orders are processed within 1 business day (excluding weekends and holidays) after you receive your order confirmation email. You'll receive another notification when your order has shipped. During high-volume periods or new-release launches, processing may take slightly longer; if there is a significant delay, we'll reach out by email.

SHIPPING DESTINATIONSWe currently ship within the United States only. We do not offer international shipping at this time.

SHIPPING RATES & DELIVERY ESTIMATESShipping charges for your order are calculated and displayed at checkout. Delivery estimates are provided by the carrier and are not guaranteed. Once your order ships, estimated transit time is typically [2–7] business days depending on your location and the shipping method selected at checkout.

ORDER TRACKINGWhen your order ships, you'll receive a confirmation email with a tracking number. If you haven't received tracking information within 2 business days of placing your order, contact us at info@goshootimports.com.

SHIPPING DELAYSAll delivery times are estimates only and are not guaranteed. We are not responsible for delays caused by the shipping carrier, weather, or other events outside our control. Once we transfer your package to the carrier, responsibility for delivery rests with them, and title and risk of loss pass to you.

LOST, STOLEN, OR DAMAGED PACKAGESGoShoot Imports is not liable for packages that are lost or stolen after being marked delivered by the carrier. If your package arrives damaged, please contact us immediately at info@goshootimports.com with photos of the damage so we can help resolve the issue, which may include filing a claim with the carrier. Please inspect your order upon delivery and report any issues right away (see our Return and Refund Policy for more on damaged items).

INCORRECT ADDRESSESPlease double-check your shipping address at checkout. We are not responsible for orders shipped to an incorrect address provided by the customer. If a package is returned to us due to an incorrect or undeliverable address, we'll contact you to arrange reshipment, which may require an additional shipping charge.

QUESTIONSIf you have any questions about your shipment, reach us anytime at info@goshootimports.com.

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We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return and a full refund, your item must be returned in the same condition that you received it: unopened, unused, with any factory seal intact, with tags where applicable, and in its original packaging. You'll also need the receipt or proof of purchase. Items returned in this condition are eligible for a 100% refund of the item price.

Items that have been opened, used, or are otherwise not in their original condition are not eligible for a refund, except where the item is defective, damaged, or incorrect (see Damages and Issues below).

To start a return, contact us at info@goshootimports.com with your order number and the item you'd like to return. If your return is accepted, we'll reply with the return shipping address, a return shipping label, and instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always reach us with any return question at info@goshootimports.com.

DAMAGES AND ISSUESPlease inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so that we can evaluate the issue and make it right. In these cases we cover the cost of return shipping and issue a full refund or replacement.

EXCEPTIONS / NON-RETURNABLE ITEMSCertain types of items cannot be returned, including custom or personalized products (such as special orders) and any item that has been opened or used where a factory seal has been broken. Unfortunately, we cannot accept returns on sale items or gift cards. Please get in touch if you have questions or concerns about your specific item.

EXCHANGESThe fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

REFUNDSWe will notify you once we've received and inspected your return, and let you know if the refund was approved or not. If approved, you'll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too. If more than 15 business days have passed since we've approved your return, please contact us at info@goshootimports.com.

Contact - GoShoot Imports - Checkout