Bird Attachments (Interactive Bird Simulation Cat Toy)

We're offering FREE shipping for orders over $59! Want your product sooner? Feel free to look at our expedited shipping options on the checkout page!

Here's How Our Shipping Process Works:

•After your order is placed, an order confirmation receipt is emailed and/or texted to you.

•Your order goes through a 24 hour processing period (edits / cancellations can be done during this period. To ensure that we can make the edit / cancellation, please contact us within the first 12 hours after placing the order).

•Once the processing period is over, your item(s) gets shipped from our US warehouse.

•A tracking number is emailed and/or texted to you (please allow up to 48 hours for the courier to update the tracking status).

•Your item(s) is then delivered to the shipping address you provided when placing your order.

During the holidays, order changes can only be made within the first 60 minutes after the order has been placed. This is due to the high volume of shipments and our commitment to getting your items to you as quickly as possible. Any requests to edit an order after 1 hour cannot be guaranteed since the order will have already entered processing. However, you're welcome to return your order for a full refund once you receive it, and we will cover the shipping cost for the return.

Domestic Shipping (U.S)

Shipping Method

Carrier

Est. Delivery Time

Tracking Link

Standard Shipping

USPS / UPS

4-5 Business Days

Via Email

Expedited Shipping

UPS / FedEx / DHL

2 Business Days

Via Email

International Shipping

Shipping Method

Carrier

Est. Delivery Time

Tracking Link

Standard International Shipping

Depends On The Location

10-14 Business Days

Via Email

Priority International Shipping

Depends On The Location

7-10 Business Days

Via Email

International Taxes & Fees

If you’re an international customer (outside of the United States), you may be subject to customs fees, inbound duties, taxes, or any other fees which are calculated by and paid to your local government. These fees are not collected by Whiskertons and cannot be refunded.

Wrong Address

Deliveries will be made to the shipping address that the customer provided at checkout. It is the customer's responsibility to ensure that all the information they are providing us is correct. If you decide to make any changes to your shipping address, please contact us at support@whiskertons.com within the first 24 hours after placing the order and we will do our absolute best to make the requested change.

Any requests to edit the shipping address after the first 24 hours cannot be guaranteed since the order will have already entered processing. If the order is returned back to our warehouse, we will then ship it to the correct delivery address or provide you with a full refund.

Returns

Your satisfaction is all that matters. If you're not happy with your product, you're welcome to return it for a full refund within 60 days of delivery. However, the cost of returning the product must be covered by you as the customer. Please visit our Return Policy for more information.

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RETURNS:

At Whiskertons, we really want to make sure you're 100% satisfied. All returns will be honored up to 60 days from when you received the product.

DAMAGED OR WRONG ITEM(S):

If you receive a damaged, defective, or wrong item(s), we will gladly replace your item(s) at no additional cost or provide you with a full refund. Please contact us immediately and specify the damaged, defective, or wrong item(s) by providing picture evidence of the product and packaging along with your order number.

REFUNDS:

If you request a refund within 60 days of delivery, the refund will be granted and credited back to the account it was originally charged to within 3-5 business days.

EXCHANGES:

If you are unsatisfied with your product, we will be happy to exchange it for something else within 30 days of delivery. Your original item will need to be returned before we are able to send your new item. However, please contact us before doing so.

SHIPPING:

You must contact us prior to sending your item(s) back, as the return address may be different from the address your order was originally shipped from.

Additionally, you will be responsible for covering the shipping cost to return your item(s). Shipping costs are non-refundable. If you receive a refund, the cost of shipping will be deducted from your refund.

LATE OR MISSING REFUNDS:

If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you have done all of this and you still have not received your refund, please contact us at support@whiskertons.com

GIFTS:

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.

HOW TO CONTACT US:

You may contact us by e-mail at support@whiskertons.com . The Whiskertons support team is available 7 days a week, 24 hours a day. If you're contacting us about your order, please include your order number and product details in the email. We always guarantee a response within 24 hours.

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