15 PC Big Basic Plus Tube

Our return policy lasts 60 days. If 60 days have gone by since your purchase, unfortunately we can't offer you a refund or exchange.To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. But, if there is a problem with the product please bring it in and show us. All squishy toys are final sale. Perishable goods cannot be returned. Holiday and seasonal items cannot be returned.Additional non-returnable items: Gift cards & Shenanigans coins

To complete your return, we require a receipt or proof of purchase.Please do not send your purchase back to the manufacturer.There are certain situations where only partial refunds are granted (if applicable)Refunds (if applicable) Once your return is received and inspected we will notify you of the approval or rejection of your refund. If approved we will credit your original method of payment. If any of the actions above are performed on line then our notifications will be sent to the email you provided. The time before you receive reimbursement is based on the the clearinghouse for your method of payment. Late or missing refunds (if applicable) If you haven't received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If you've done all of this and you still have not received your refund yet, please contact us at info@shenaniganstoys.net.If an item is non-returnable then we will provide you a reasonable explanation. Exchanges (if applicable) We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at info@shenaniganstoys.net and send your item to: 601 W Main St CHARLOTTESVILLE Virginia US 22903.Gifts If the item was marked as a gift when purchased and shipped directly to you, you'll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be issued to you.If the item wasn't marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the purchaser.Shipping To return your product, you should mail your product to: 601 W Main St CHARLOTTESVILLE Virginia US 22903When returning items you will be responsible for shipping costs. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.Depending on where you live, the time it may take for your exchanged product to reach you, may vary.If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don't guarantee that we will receive your returned item.

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