BEIS 'The Expandable Backpack in Maple

At BarbieBoo Fashion, we are committed to delivering your order as quickly and safely as possible. Please review our shipping policy below.

Shipping Destinations

We currently ship to:

•United States

•Canada

•United Kingdom

•Australia

•New Zealand

•Most European countries

If your country is not available during checkout, please contact our customer support team.

Order Processing Time

All orders require processing before shipment.

Order Cut-Off Time

5:00 PM (EST), Monday – Saturday

Orders placed after the cut-off time will be processed on the next business day.

Processing Time

•1–3 Business Days

Processing includes:

•Order verification

•Quality inspection

•Packaging

•Carrier pickup arrangement

Business days do not include Sundays or public holidays.

Shipping Methods & Delivery Times

Shipping Method

Delivery Time

Cost

Standard Shipping

6–12 Business Days

$7.99

Free Standard Shipping

6–12 Business Days

Orders Over $50

Express Shipping

4–8 Business Days

$14.99

Total Estimated Delivery Time

•Standard Shipping: 7–15 Business Days

•Express Shipping: 5–11 Business Days

Delivery times are estimates and may vary by destination.

Order Tracking

Once your order has shipped, you will receive a shipping confirmation email containing tracking information.

You can track your order at:

🌐 Tracking Page

Track Your Order

Tracking information may take 24–72 hours to become active after shipment.

Shipping Delays

While we strive to meet all delivery estimates, delays may occur due to:

•Customs inspections

•Severe weather conditions

•Transportation disruptions

•Peak holiday seasons

•Carrier operational issues

These delays are outside our direct control.

Incorrect Shipping Information

Customers are responsible for providing accurate shipping information.

If an incorrect address is submitted:

•Contact us immediately after placing the order.

•Address changes may only be possible before shipment.

BarbieBoo Fashion is not responsible for packages lost due to incorrect addresses provided by customers.

Customs Duties & Taxes

For most destinations, customers will not be charged additional duties upon delivery.

However, certain countries may impose:

•Import duties

•Customs fees

•VAT or local taxes

Any such charges are the responsibility of the customer.

Lost Packages

If tracking shows no movement for an extended period or your package appears lost:

•Contact the shipping carrier.

•Contact our support team.

We will assist in investigating the shipment and provide a reasonable solution when applicable.

Delivered but Not Received

If tracking indicates that a package has been delivered but you cannot locate it:

•Check around your property.

•Check with household members or neighbors.

•Contact your local carrier.

BarbieBoo Fashion cannot guarantee reimbursement for packages confirmed as delivered by the carrier, but we will assist with carrier investigations whenever possible.

Split Shipments

For orders containing multiple items, products may occasionally be shipped separately from different fulfillment centers.

In such cases:

•No additional shipping charges will apply.

•Separate tracking numbers may be provided.

Contact Us

BarbieBoo Fashion

📧 Email: support@barbieboofashion.com

🌐 Website:

BarbieBoo Fashion

Customer Support Response Time:

Within 24 Business Hours

Contact - barbieboofashion - Checkout

At BarbieBoo Fashion, customer satisfaction is our priority. If you are not completely satisfied with your purchase, we're here to help.

14-Day Return Window

We accept return requests within 14 days of delivery.

To be eligible for a return, items must:

•Be unworn, unwashed, and unused

•Have original tags attached

•Be returned in original packaging

•Be free from perfume, deodorant, makeup, stains, or damage

•Include proof of purchase or order number

Non-Returnable Items

The following items cannot be returned:

•Final Sale items

•Gift Cards

•Personalized or customized products

•Intimate apparel, underwear, swimwear (for hygiene reasons)

•Items damaged due to misuse or improper care

Wrong, Damaged, or Defective Items

If you receive:

•A wrong item

•A damaged item

•A manufacturing defect

Please contact us within 48 hours of delivery and provide:

•Order number

•Photos of the item

•Photos of packaging and shipping label

We will review your request and provide an appropriate solution, which may include:

•Replacement

•Store credit

•Partial refund

•Full refund

Return Shipping

Customers are responsible for return shipping costs unless:

•The wrong item was shipped

•The item arrived damaged

•The item has a verified manufacturing defect

We recommend using a trackable shipping service, as we cannot guarantee receipt of returned items.

Exchanges

We currently offer exchanges for:

•Different size

•Different color (subject to availability)

If the desired item is unavailable, a refund or store credit may be offered.

Refund Process

Once your return is received and inspected:

•We will notify you by email.

•Your refund status will be confirmed.

•Approved refunds will be issued to the original payment method.

Refund processing times:

•Inspection: 1–3 business days

•Refund issuance: 1–3 business days

•Bank processing: 5–10 business days

The actual arrival time depends on your payment provider and bank.

Order Cancellation

Orders may be canceled within 12 hours of placement.

After an order enters processing or shipping preparation, cancellation may no longer be possible.

If the order has already shipped, please follow the standard return procedure after delivery.

Refused Deliveries

If a package is refused or returned due to:

•Incorrect address provided by customer

•Failure to collect package

•Refusal to pay local duties or taxes

Any return shipping fees, customs charges, or handling costs may be deducted from the refund amount.

Late or Missing Refunds

If you have not received your refund:

•Check your bank account again.

•Contact your credit card company.

•Contact your bank.

If you have completed these steps and still have not received your refund, please contact us.

Contact Us

Customer Support Team

📧 Support Email: support@barbieboofashion.com

🌐 Website: BarbieBooFashion.com

Response Time: Within 24 business hours

Contact - barbieboofashion - Checkout