Bebird EarSight Ultra X & Note 5 Bundle

At Bebird, we process and ship your order as quickly as possible after purchase. Below are the details to ensure a smooth delivery experience.

Shipping Destinations

We ship globally, including remote regions.

Processing Time

1–3 business days (excluding weekends/holidays).

Shipping Time

•USA (48 states): 3-5 business days

•International: 8-15 Business days

•Remote areas: 15-30 Business days

Shipping Methods & Costs

•Standard Shipping: Free

•Express Shipping: $12.99~$19.99

Note: Additional fees may apply for remote regions (e.g., Hawaii, Alaska, Puerto Rico). Customers will be notified via email if fees are incurred.

Delivery Address Requirements

Orders will be delivered to the address provided by the customer during checkout. Each order can be delivered to only one address. If you need to send items to multiple addresses, please place separate orders for each address. For APO/FPO military addresses, please provide an additional residential backup address as certain carriers may not service these locations.

Data Accuracy

Customers are required to provide valid and accurate information. Some countries may require the recipient to submit their ID or tax ID number for customs clearance or payment verification. If this is necessary, we will notify you via our official email address cs@bebird.com. Please monitor for such information and provide it. The accuracy of this information is the sole responsibility of the customer. Any package delays due to incomplete or incorrect information are the sole responsibility of the customer.

Duties & Taxes

Local taxes and import duties may apply in certain countries and are not incorporated in the indicated amounts above. The responsibility for all such taxes and duties lies with the buyer or recipient of the shipment. Given our products are sold worldwide, we cannot ensure compliance with the import regulations of every country. If uncertain, please verify with your country's customs office before placing an order.

Delays & Risks

While we strive for timely delivery, Bebird cannot be held responsible for delays caused by unforeseen circumstances such as extreme weather, natural disasters, or customs processing issues. Although these situations are beyond our control, our customer service team will provide assistance whenever possible to help resolve any shipping complications.

Claims Processing

All claims for lost, missing, or damaged items must be reported within 7 days of the delivery date. For damaged goods, you must submit photographic evidence with your claim. Bebird reserves the right to evaluate each case individually and determine eligibility for reshipment or refund. In cases where a courtesy reshipment is issued, the reshipment order is not eligible for return and/or refund.

If you have any questions or concerns regarding your order or shipping, please contact our customer support team at cs@bebird.com.

Contact - Bebird Official Store - Checkout

At Bebird, we stand behind our products and want you to be completely satisfied. If you’re not happy with your purchase, here’s how we’ll make it right.

In addition to your statutory rights, we are proud to offer a 30-day return policy for all purchases made through bebird.com.

1. Money-Back Guarantee

We offer a 30-day Money-Back Guarantee if you are not satisfied with your purchase.Conditions:1.1For dissatisfaction based on results, we recommend using the product consistently for at least one month from delivery before deciding to return (recommendation only, not a requirement for other reasons such as damage or incorrect item).1.2The product must have been used in accordance with the product manual. Misuse or neglect voids eligibility.1.3The guarantee automatically expires 30 days after delivery.

2. Order Cancellation

2.1You may cancel your order before it is shipped.2.2Once your order has been processed and in transit, cancellation is no longer possible. Instead, you may initiate a return in accordance with this policy.2.3To cancel an unshipped order, email cs@bebird.com with your order number and reason for cancellation.

3. Return Eligibility

You have 30 days from the date of delivery to request a return.3.1To be eligible, items must be in their original condition, unused or unworn, with tags, manuals, accessories, and original packaging included.3.2Proof of purchase (receipt or order confirmation) is required.3.3Returns sent without prior authorization will not be accepted.3.4This policy applies only to purchases made directly through bebird.com. If you purchased through a marketplace or authorized retailer, please contact the respective seller.

4. How to Request a Return

To initiate a return, please contact our customer service team at cs@bebird.com with:a）Proof of purchase (receipt or order number).b）Product model and serial number.c）Reason for return (e.g., replacement, dissatisfaction, incorrect item).d）Clear photos of the product and packaging to confirm condition.e）For Money-Back Guarantee claims: details of your usage, reason for dissatisfaction, and contact information.f）Please pack the product securely, preferably using the original shipping box.

5. Return Shipping & Fees

5.1Buyer responsibility: Change of mind, dislike of product, or no longer needing the item.5.2Bebird responsibility: Wrong product received, defective items, or products damaged in transit.5.3We recommend using a trackable shipping method. We are not responsible for lost or damaged return shipments.

6. Damaged or Defective Products

If your item arrives damaged or defective, please email cs@bebird.com within 7 days of delivery, with photos of the product in its original condition.6.1Do not use the product.6.2Once verified, we will promptly arrange a replacement or refund at your choice.6.3Please return the damaged product so we can investigate and improve our processes.6.4This does not affect your statutory rights regarding faulty products.

7. Free Gifts & Promotional Offers

7.1For promotional bundles (e.g., “Buy 2, Get 1 Free”), if you return only part of the order, refunds will be adjusted accordingly.7.2Free gifts are not eligible for refund.7.3Special promotions may have additional terms, which apply alongside this policy.

8. Refund Criteria

We guarantee a full refund of the product value (excluding shipping and third-party service fees) in the following cases:a）Orders canceled before shipment.b）Incorrect product (model or color) received and unused.c）Products reported as damaged or defective within 7 days of delivery.After returning a product, no refund will be given if:a）Original items (accessories, manuals, cables) are missing.b）Product shows signs of misuse, damage, or stains.c）Packaging is missing or severely damaged.

9. Refund Method

9.1Refunds are issued to the original payment method unless otherwise agreed.9.2Shipping costs, duties, and taxes are non-refundable.9.3Refunds may be withheld until returned products are received or proof of shipment is provided.

10. Exchanges

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

11. Limitation of Liability

To the fullest extent permitted by law, Bebird’s liability under this Return & Refund Policy is limited to the purchase price of the product(s) returned. Bebird shall not be liable for any indirect, incidental, or consequential damages arising from the return process.

Contact - Bebird Official Store - Checkout