Base LED Wall Sconce

Shipping Charges

At EL Design, we aim to provide convenient and affordable shipping options for our valued customers. Retail customers enjoy free shipping on orders over $100—please note that additional freight charges may apply for oversized or special items. Furniture will be calculated per item — contact our sales team to inquire about a particular item prior to purchase.

In addition to our standard shipping rates, expedited delivery, when available, can be specified for an additional fee. Please reach out to our customer service team for details on expedited shipping rates and delivery times.

Please note that processing times are separate from shipping times. We work diligently to process and ship orders promptly, ensuring a smooth and efficient delivery process.

Thank you for choosing EL Design for your lighting needs. We are committed to providing you with high-quality products and excellent service.

Quoting Policy

Quotes are valid for 30 days unless otherwise noted. Expired quotes must be re-priced with the vendor. Contact our sales team for custom quotes.

Claims for Damaged Shipments

We understand that items may occasionally be damaged during shipping. Any damage must be reported within 72 hours of delivery. Please contact us immediately through your account and submit a Claims Form with photos of the damaged product and packaging.

Sales Tax

EL Design collects sales tax in various states. Sales tax collection can be waived with a valid sales tax exemption certificate. Please contact us for more information.

Sales Tax on Trade Orders

Sales tax can be waived on trade orders with a valid resale certificate in the Ship To state. Please contact us to set this up.

Trade Pricing

At EL Design, we extend trade privileges to professionals in the design industry, including lighting designers, architects, interior designers, hospitality and real estate groups, electricians, developers, contractors, and distributors. To apply for trade privileges, please complete our online form.

Warranty

EL Design stands behind the quality of our products. All items come with a one-year warranty from the date of purchase. Defective items returned within one year will be repaired or replaced at our discretion. To report a defective item, please submit a Claims Form through your account.

Contact - EL Design - Checkout

At EL Design, we understand that sometimes the items you purchase may not be the perfect fit for your space. If for any reason you are unsatisfied with a product, you may return or exchange it within 30 days of delivery, subject to restocking fees where applicable. Light bulbs are non-returnable.

Initiating Returns/Exchanges

To initiate a return or exchange, please contact our Customer Service team at returns@eldesign.com or through our online form . If provided with a return label, return shipping costs will be deducted from your refund.

Eligibility for Returns/Cancellations

We regret to inform you that certain items are not eligible for return or cancellation, including:

Custom and built-to-order items.

Floor models, Open Box, and Clearance Items

Large orders exceeding $5,000 or multiple quantities of the same fixture totaling over $5,000.

Modified, installed, or used products.

Items not in resalable condition or missing original packaging.

Items not purchased directly from EL Design

Items without an original receipt

Orders shipped outside the United States

To qualify for return or exchange, products must be in original, new, uninstalled condition with all original parts and packaging intact.

Restocking Fees

Restocking fees may vary depending on the brand and product. While some manufacturers impose restocking fees on returned or exchanged products, EL Design has collaborated with our partner brands to offer favorable return/exchange terms whenever possible.

Order Cancellations

You may cancel an order within 72 hours of placement without penalty, provided the item has not yet shipped. Custom items or special orders may be subject to cancellation fees. To request an order cancellation, please contact our Customer Service team. Please note that changes to lead times or backorder dates do not constitute grounds for order cancellation.

Contact - EL Design - Checkout