Bambu Lab A1 + Filament Starter Bundle

WestCoast Products & Design LLC strives to provide efficient and reliable shipping for all our customers. Here's what you need to know about our shipping procedures:

Ship to Houston Champs:

•Customers are responsible for picking up their own orders at the WCP booth at the RSC.

•WCP will NOT authorize separate customers to pick up separate orders made under the same customer account.

•Items placed under BACKORDERED status will not be included in the order package as usual.

•Customers with orders not picked up or with only partially fulfilled orders will be emailed to either cancel the remaining items, or to process payment for the shipping cost at the customers request

Shipping Carriers and Services:

•We utilize USPS (United States Postal Service), FedEx, and DHL to offer flexible shipping options.

•For international orders, FedEx and DHL are the sole shipping provider. No exceptions.

Freight and palletized shipping can be arranged for larger orders. Please Contact Us for assistance.

Order Processing and Shipping Times:

•Most in-stock orders placed before 1 P.M. PST will be shipped the same day.

•Orders may take up to 2 business days to process during periods of high order volumes.

•Shipment dates shown at checkout are for once the package is already in transit and does not include handleing time

•You will receive an email notification with tracking information once your order has shipped.

•Shipping costs include packaging and handling, and are the responsibility of the customer.

Delivery and Tracking:

•We cannot provide specific delivery instructions to delivery drivers.

•Orders cannot be shipped to PO Boxes via FedEx.

For FedEx shipments, your delivery is guaranteed. Please Contact Us to report any shipping issues or damages.

•For USPS shipments, please be aware that we cannot guarantee delivery. WestCoast Products & Design LLC is not responsible for lost or undelivered USPS packages and do not offer refunds, replacements, or compensation for such incidents. Please note that if a USPS tracking label is generated but there is no subsequent movement, we will not issue any refunds, due to known issues with USPS initial origin scans.

•We do not offer a "Signature Required" delivery option by default during checkout. If you require a signature for your package, please email us immediately after placing your order to make arrangements.

•Shipping carriers do not offer reimbursements for delays caused by inclement weather. Consequently, WestCoast Products & Design LLC is unable to provide refunds or compensation for weather-related transit delays.

•WestCoast Products & Design LLC is not responsible for packages that are stolen after they have been confirmed as delivered by the carrier.

In the event a package is marked as delivered but cannot be located, we will work with the carrier to verify the delivery details.

If the carrier confirms via GPS coordinates that the package was delivered to the correct address provided on the order, the package is considered successfully delivered and is the sole responsibility of the customer.

•If you request a package to be returned to us while it is already in transit for any reason, neither WestCoast Products & Design LLC nor the carrier can guarantee that the return or intercept will be successful. If the carrier is unable to stop the shipment and the package is delivered to the address on the order, WestCoast Products & Design LLC is not responsible for the package, and it remains the customer's responsibility.

International Shipping:

We ship to almost every country. If you encounter issues with shipping options during checkout, please Contact Us for assistance.

•All international orders are shipped via FedEx or DHL.

•International customers are responsible for all import duties, customs fees, and taxes apon deliveries.

•Customers who wish to avoid additional fees for exceeding import value thresholds per package, please place your orders separately accordingly. If a bulk order is placed and we are asked to split it into multiple shipments under the value threshold, there will be processing delays, and you could be charged additional handling and shipping fees.

•We will not combine or partially ship international orders by default to avoid unwanted additional import fees.

Please Contact Us if you’d like a partial or combined order shipment.

•For orders with an address needing to be updated while in transit, the package MUST come back to WCP regardless if the shipping carrier is able to update it without the package returning, no exceptions. The customer is responsible for the updated/new shipment cost, and may include additional handling costs on top of our normal shipping costs.

Partial Shipments:

•An inital partial shipment will include in-stock products, with an additional shipment going out later with the remaining backordered items.

•Partial shipments for most US orders will be provided by default depending on the contents of the order.

•If a partial shipment is not provided by default, customers can email in to request one.

•Please note that partial shipments are not guaranteed and will depend on the contents of the order.

•If a partial shipment is provided, WCP may ship the remaining contents of the order with a different shipping method other than the one selected at checkout.

Additional Shipments due to Carrier Returned Packages:

•Any item(s) or order(s) that returned to WCP and require us to ship again at the customer's convenience are subject to an additional shipping charge. Examples include, but are not limited to:

•Orders entered with an incorrect shipping address.

•It is the customers responsibility to ensure the shipping address is correct as WCP can't always determine whether the address is valid or not

•Orders returned to us due to failure to clear customs when it is determined that WestCoast Products & Design LLC was not at fault.

Shipping Errors and Claims:

•Claims for shipping shortages, errors, or defective materials must be submitted in writing to WestCoast Products & Design LLC within 7 days of receiving your shipment.

WestCoast Products & Design LLC reserves the right to modify this shipping policy at any time. Please Contact Us with any additional shipping related questions or concerns.

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Warranty:

WestCoast Products & Design LLC warrants its products to be free of defects in both material and workmanship. This warranty does not cover damage or defects caused by or resulting from:

•Repairs, service, or alterations to any product or any of its parts.

•Damage or defects caused by negligence, accident, abuse, misuse, improper or abnormal usage, or maintenance of any product or its parts.

If replacement parts are needed, please Contact Us .

Order/Item Cancellation:

Any unshipped orders and items can be cancelled and refunded at the customer's request. This does not include partial shipments for KIT/BND items, for which can only be refunded if all partially shipped items from these SKUs are returned, or if no items have shipped.

Please Contact Us for order / item cancelation inquiries.

Returns Information and Policies:

Important: All returns must be initiated through either the My Orders section, or you must have used the Contact Us link to email for a return request . We will provide you with further instructions for the return process, and packages must be returned to our designated address. Any return that has not been confirmed and monitored may be lost and you could be liable for the loss of the returned items.

Return Process:

Initiate Return Request In My Orders : Click on the order with the item(s) you wish to return and click Request Return. Then CHECK the item(s) you wish to return, add a reason for return, plus any additional notes and click Request Return.

Instructions: We will provide you with specific return instructions and a Return Merchandise Authorization (RMA) form.

Return Shipping:

•If the return is due to a defect covered by our warranty, we will provide a prepaid return shipping label at no additional cost.

•If the return is for customer convenience (e.g., ordered incorrect item(s), change of mind), a return label can be provided at the customer's expense. The cost of the shipping label will be deducted from the refund total.

Item Condition:

All returned items must be unused . Used items will not be accepted and will be returned to the customer at their expense.

•Items must be returned in the original packaging when possible.

Restocking Fees:

Return fees within 30 days:

•15% restocking fee if items are returned in sealed bags with the original label, exactly as received.

•25% restocking fee if items are returned without sealed bags or the original label.

Returns after 30 days:

•25% restocking fee will be applied regardless of the bag condition.

Returns after 60 days:

•Returns after 60 days will NOT be accepted for any reason

Refunds/Replacements/Store Credit:

•Return requested will be reviewed and approved or declined within 3 business days

Refunds will be processed within 5 business days after the returned item(s) have been received and inspected.

•The refund amount will be: the product(s) purchase price minus any applicable restocking fees and return shipping costs (if applicable).

•Shipping fees are non-refundable once an order has shipped and it's determined that WCP was not at fault for the return

•If the refund is processed back to the original payment method, please note that it may take up to 10 business days after the refund is processed for the funds to post to your account, depending on your financial institution.

Store credit is available immediately after receiving a return confirmation.

Replacements will be shipped within 1 business day after the returned item(s) have been received and inspected, subject to product availability.

•Refunds will be processed to the original payment method unless store credit or a replacement is requested.

Exceptions:

•This policy does not cover items that are damaged during return shipping due to improper packaging. Customers are responsible for ensuring that returned items are packaged securely.

The VH-109 FRC Radio Warranty Policy can be viewed HERE in the warranty tab.

NOTE: Returns not received by the carrier within 30 days of the return approval will be closed and the items will no longer be accepted back.

WestCoast Products & Design LLC reserves the right to modify this policy at any time. Please Contact Us with any additional refund and return related questions or concerns.

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